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aloft Philadelphia Airport

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637 Reviews from our TripAdvisor Community

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highstandards1034
Reviewed 10 February 2014

I was stuck at Phil airport and had seen Aloft outside the airport before (from the air). Thought well, a good time to try Aloft. Rate was good compared to the others I called ( at midnight! ) It was funky is best I can say. Staff a little scattered. Elevator had like curtains draped in it. Room was not...

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Houston, Texas
Reviewed 6 February 2014

Don't waste your money. You seriously would be better off at the airport. When my travel coordinator told me options near the Philly airport and mentioned the Aloft looked nice, I said "sure" without bothering to check. MISTAKE. First of all, I don't know who this is intended to attract. Typically airport hotels are not the nicest, but what they...

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Thank elizaLB
Karen M, Starwood Hotels at aloft Philadelphia Airport, responded to this review

Dear Elizalegs, Thank you for taking the time to share your recent experience in Philadelphia. We're sorry to hear you did not enjoy your stay at our airport hotel. Aloft Hotel is a limited service hotel, catered to the self-sufficient traveler and does have limited food options. We offer a small bites menu at W XYZ bar, as well as,...

Caldwell, Idaho
Reviewed 30 January 2014

The carpet was filthy. Looked like vomit on the carpet by the bed. The floor by the sink into bathroom was dirty, had to wipe it down before walking on it and the wash rag reflected the filthiness of the floor. The shower was disgusting. We inadvertantly left property, when we called, we were transferred three different times and ended...

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Thank Verne S
Karen M, Starwood Hotels at aloft Philadelphia Airport, responded to this review

Dear Verne S, We're sorry to hear your stay did not meet your expectations. This is not the level of service we hope to provide for our guests. We have forwarded your comments to management. Thank you for sharing and we hope you will give us another opportunity to impress you.

Canada
Reviewed 17 January 2014

I've stayed at other Aloft hotels and have fairly high expectations as they are part of the W chain. This hotel could be nice and I imagine it isn't too old. It is contemporary and the decor is nice, but already seems tired and dirty. Room: Got in and went to make a call. There was a phone, but no...

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2Thank Reba76
Karen M, Starwood Hotels at aloft Philadelphia Airport, responded to this review

Dear Reba76, Thank you for choosing Aloft Hotels, one of the nine brand within the Starwood family. We are disheartened that you did not have a pleasant experience and more upset about the condition of your room. Providing our guests with a clean, comfortable stay is one of our top priorities. We would love the opportunity to speak with you...

West Palm Beach, Florida
Reviewed 16 January 2014

The machine that makes the keys was not working and we had to be let into the room by a man working there. It was after dark and we had an early flight so we were not going out to find another room. I went to purchase a small bag of mixed nuts until I saw that the price was...

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2Thank Ann4170
Karen M, Starwood Hotels at aloft Philadelphia Airport, responded to this review

Dear Ann4170, Sorry to hear you did not enjoy your recent experience at Aloft Hotels. We do apologize for the inconvenience of our system glitch. We have since then fixed the issue and hope you wil try us out again.

Brownsville, Texas
Reviewed 9 January 2014

I stayed for one night and was disgusted by the mold and little insects in the shower. My flight was at 5 AM so I had to leave at 3:30 AM but had to wait around 15 minutes at the parking lot gate so they could open it for me because I did not have my room key (I was...

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1Thank Silvia G
Karen M, Starwood Hotels at aloft Philadelphia Airport, responded to this review

Dear Silvia G, Thank you for choosing Aloft Hotels. We're sorry your recent stay did not meet your expectations, but glad we were able to assist you. Thank you for sharing and we hope you will come back soon.

Atlanta, Georgia
Reviewed 9 December 2013

I fly standby and was not able to make my standard flight to Manchester, UK last month. I went online and booked a room for the night at this hotel. Upon my arrival at the hotel, I walked into a lobby that had the loudest "rap/dance" music going. I asked if they had room service. No, but I could walk...

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Thank AnnKS2013
Karen M, Starwood Hotels at aloft Philadelphia Airport, responded to this review

Dear AnnKS2013, Thank you for taking the time to write a review regarding your recent stay in Philadelphia. We're sorry to hear your recent stay did not meet your expectations. We would like to speak with you personally about your experience. Please reach out to our General Manager, Casey, at casey.crowley@starwoodhotels.com.

Reviewed 2 December 2013

We booked this hotel online for a multiple night visit and booked based on the decor and look of the hotel. The room was more like a dorm room than a hotel. There are no drawers to unpack your clothes, the closet is non existent and what is considered a closet is small and behind a curtain. The wash room...

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Thank Ray P
Karen M, Starwood Hotels at aloft Philadelphia Airport, responded to this review

Dear Ray P, Thank you for choosing Aloft Hotels during your recevent visit to Philadelphia. We're sorry to hear your stay did not meet your expectations. Our guest rooms are modern in design and we are aware of the storage challenges. We do offer a small closet and a couple drawers for your items. The bed is lower to the...

Beaufort, South Carolina
Reviewed 29 November 2013

the room was clean and nicely appointed, 24-hr food available in the lobby, helpful staff, computers available for printing out boarding passes and an airport shuttle that was on-time. nothing to complain about with this hotel.

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1Thank a-lady-who-lunches
Karen M, Starwood Hotels at aloft Philadelphia Airport, responded to this review

Dear a-lady-who-lunches, Thank you for sharing. We're glad you enjoyed your stay and was able to take advantage of our food options, computer terminals, and free airport shuttle. We look forward to hosting you again in the future.

Oxnard, California
Reviewed 27 November 2013

I booked 2 rooms for my mother and I 5 months in advance and paid in full, almost 2k for our 5 day stay. We arrived from the airport at 2 am, and waited almost an hour for a shuttle. When we got inside a young woman, who seemed more interested with a personal conversation on the phone, told us...

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Thank Jenna M
Karen M, Starwood Hotels at aloft Philadelphia Airport, responded to this review

Dear Jenna M, We're sorry for the inconveniences during your recent stay in Philadelphia. We would like to discuss your experience with you personally. Please reach out to our General Manager, Casey, at casey.crowley@starwoodhotels.com. Thank you and we look forward to hearing from you.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Aloft Philadelphia Airport offers guests a bold, new travel experience just minutes from downtown Philadelphia and conveniently located near Philadelphia International Airport (free shuttle service). ... more   less 

Additional Information about aloft Philadelphia Airport

Address: 4301 Island Avenue, Philadelphia, PA 19153-3256
Region: United States > Pennsylvania > Philadelphia
Price Range: $167 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — aloft Philadelphia Airport 3*
Number of rooms: 136
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Also Known As:
Aloft Philadelphia Airport Hotel Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from aloft Philadelphia Airport staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Couldn't tell ya. The view from my room was the highway outside the PHL airport -- we weren't here for the views.”
 of 5 bubbles 51AmyB, 12 Dec 2016 | Read review
“Ask for an upper floor with a room facing the airport”
 of 5 bubbles oceanguy2821, 7 Dec 2016 | Read review
“5th floor is nice”
 of 5 bubbles josephdQ928OP, 1 Dec 2016 | Read review
“My room was close to the elevator--something I don't tend to do--but the rooms were very soundproof--never heard the elevator.”
 of 5 bubbles annkinzler, 21 Nov 2016 | Read review
“Love the huge windows”
 of 5 bubbles 946reggiej, 11 Oct 2016 | Read review
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