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aloft Philadelphia Airport

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Traveller (161)
Room & Suite (133)
Pool & Beach (17)
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Overview
  • Excellent25%
  • Very good35%
  • Average22%
  • Poor11%
  • Terrible7%
Travellers talk about
AMENITIES
Free Wifi
Air Conditioning
Pool
Non-Smoking Hotel
Free Airport Transportation
Family Rooms
Bar/Lounge
3 Star Hotel
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Additional information
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Rooms
11 Jun.12 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (722)
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All reviewsbliss productsstarwood hotelsphiladelphia airportan early morning flightindoor poolone night staywake up callbed was comfortablefree shuttlelobby areacenter cityhipphl
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251 - 255 of 704 reviews
Reviewed 8 May 2015

The best thing about this hotel was the front desk staff who were terrific. The room layout is not terrible, but not very appealing either. The room doors are so heavy that when a door nearby closes, it feels like the whole room shakes. The...More

Thank bhappy50
Response from Eric J, General Manager at aloft Philadelphia AirportResponded 11 May 2015

Thank you bhappy50 for your feedback regarding your stay at the hotel. The maintenance team is in the process of adjusting the door closures on all of the hotel’s guest doors in order to eliminate these types of issues. We hope if you are in...More

Reviewed 5 May 2015

The hotel does look like its pictures, but much smaller. It also smells very weird - the whole hotel. The rooms are not appropriate for multiple co-workers to share, as there is not much privacy. The bathrooms do not have a real door and the...More

Thank Emily S
Response from Eric J, General Manager at aloft Philadelphia AirportResponded 6 May 2015

Thank you for your feedback regarding your recent stay. In late February, this hotel was taken over by a new management company and we are diligently working to correct these types of housekeeping and maintenance issues. I do apologize that you felt that the staff...More

Reviewed 4 May 2015

I am a Starwood lifetime Gold member and stay over 100 nights per year in hotels around the World. We booked the hotel as we had a very early morning flight out in the morning. We arrived late evening and was bemused to be told...More

Thank David G
Response from Eric J, General Manager at aloft Philadelphia AirportResponded 6 May 2015

Although it may not appear to be true, this hotel and its staff take great pride in delivering a high level service to our customers and will continue to do everything in our power to meet everyone’s expectations. Unfortunately late last night the hotel had...More

Reviewed 26 April 2015 via mobile

I was looking forward to experience this brand and many of the features were as expected. This brand has a younger vibe to it. The rooms remind me of my college dorm. Very simple but functional. I stayed in a king size bed no smoking....More

Thank Marita C
Response from Eric J, General Manager at aloft Philadelphia AirportResponded 27 April 2015

Thank you Marita C for your feedback regarding your recent stay at the aloft Hotel PHL. The hotel, staff and I strive to give 5 rating service and I do apologize that you didn’t receive that type of service based on your rating review on...More

Reviewed 20 April 2015 via mobile

At first the dorm/hostel looking room looks fun and kitschy...then you notice the carpet stains, peeling wallpaper and moulding, and high-end tech that doesn't work as advertised (plug and play auto-detect switcher). The worst part is the doors; the room doors are extremely heavy and...More

Thank Genarrrrr
Response from Eric J, General Manager at aloft Philadelphia AirportResponded 21 April 2015

Thank you Genarrrrr for your feedback regarding your recent stay, On February 20th this hotel was taken over by a new management company and we are diligently working to correct these types of housekeeping issues. In addition, the hotel just hired a new Maintenance Manager...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Shuttle Bus Service
Airport Transportation
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
USD 151 - USD 224 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 151 - USD 224 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (161)
Room & Suite (133)
Pool & Beach (17)
Dining (10)
Amenities (18)
Family and Play Areas (2)
Questions & Answers
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benton1220
6 February 2018|
Answer
Response from mobile_concierge | Reviewed this property |
Kathy, If you post something in this forum on Trip Advisor, the hotel will not get your message. This forum only goes to people who have stayed at that hotel and written a review. You should contact the hotel directly with... More
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PhillyFarrah
20 August 2016|
AnswerShow all 3 answers
Response from Bobot_Rmrz | Reviewed this property |
My family's experience with this hotel was very favorable. If I were you, I will ask for the number of the general manager or the CEO and make it known to the social media how you were treated. As part of their SOP, they... More
0
Votes
MVEffie
23 December 2015|
AnswerShow all 4 answers
Response from Eric J | Property representative |
Sorry for the delay. Please call the hotel at 215.492.0400 and they will connect you to reservation which can explain all of the park and stay packages. If you are parking just over night, we have recently changed that... More
0
Votes
Room Tips
"Upper level floors have a nice view of the airport."
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"Avoid this hotel like the plague"
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"higher room away from elevator, ask for extra pillows to make the bed more comfy"
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"Top floor you can just see the tip of the Philly skyline."
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