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Villas at Tree Tops and Fairway

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514 Reviews from our TripAdvisor Community

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Showing 508: English reviews
New York City, New York
Reviewed 9 March 2015

We have stayed at Tree Tops at the of February 2015 while visiting Poconos to do some skiing, tubing, and horseback riding. For the price we paid ($219 for entire week per house thanks to gift certificate purchased on ResortCerts.com), the resort offered a lot. If you want to see how this resort looks on video go to youtube and...

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9Thank cyganik
Lherman2012, Customer Service at Villas at Tree Tops and Fairway, responded to this review

Thank you for taking the time to review your recent stay. We are pleased you enjoyed your getaway at our resort. As you stated Fernwood Resort offers many different activities for everyone to enjoy as well as the Pocono Mountains. Also, the Villas are a great place to sit back, relax, unwind and take in the scenery. The high speed...

Reviewed 8 March 2015 via mobile

The place was big but it was dirty. It was not stocked with enough cooking utensils and pots and pans. There wasn't even a frying pan. The location is perfect just over the watergap.The best part of the weekend was the tubing which was free. It's a 2.5 star establishment, tolerable for a weekend. The pool was so crowded it...

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5Thank Bagelow
Reviewed 4 March 2015 via mobile

These villas are outdated and dirty. We checkedn and the first villa had broken kichen cabinets, sunken mattresses,worn/torn rugs and dirty bathrooms. We asked to be placed in another villa,which was a little better until I discovered a blood stain on the bedspread. I cut my vacation short because it was not comfortable.

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5Thank ssanjii
Lherman2012, Customer Service at Villas at Tree Tops and Fairway, responded to this review

First and foremost, please allow me to again apologize for all frustrations encountered while with us. . As we make every effort to maintain our villas in a clean and presentable fashion your experiences were very upsetting to management. I have shared your review with the management of the Housekeeping Company that services our Resort, so that they may discuss...

Montreal, Canada
Reviewed 24 February 2015

We have been a few times, and never encountered any problems...I have to admit that some of the units do need some renovations...so check it out before and if you do have a problem, go back to the front desk to see if they can change your unit. We loved the space, as we were 5 people, comfortable for all...

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2Thank D P
Lherman2012, Customer Service at Villas at Tree Tops and Fairway, responded to this review

Thank you for taking the time to write a review of your stay. Our staff works diligently to ensure each guest enjoys every moment while with us. We are pleased we were able to succeed in making your trip to the Fernwood Resort and The Villas at Tree Tops and Fairway a great one. I would like to take a...

Baldwin, New York
Reviewed 12 February 2015

My husband and I wanted a winter getaway. We booked a week at Villas at Tree Tops. The villa we were assigned was in their Pine Section. It was very clean, well equipped, comfortable furniture and comfortable bed. After making our reservations I read some of these negative reviews. I cannot say that I saw ANY trace of bugs or...

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1Thank Virginia G
Lherman2012, Customer Service at Villas at Tree Tops and Fairway, responded to this review

Thank you for taking the time to review your recent stay. We are pleased you enjoyed your vacation. Our staff takes great pride in offering exceptional service, so that all of our guests can have an enjoyable vacation experience. Our Resort offers many different types of villas from a cozy one bedroom or studio to a 2, 3 and 4...

Reviewed 10 February 2015

If I could give a negative rating it would be -5 stars. This place was the worst place I have ever stayed in my life. The maintenance has not been done in years. The door handles were falling off, wall paper was piling off the walls, carpet was so worn-out and nasty just to start with. Now to the cleanliness,...

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8Thank Samuel B
Lherman2012, Customer Service at Villas at Tree Tops and Fairway, responded to this review

I sincerely apologize that you had a less than desirable stay at our resort. Our inspection process is usually quite thorough and I would apologize for any shortfalls in our more typical standards of presentation on this occasion. I have shared you review with the Housekeeping Company that services our Resort as well as our Senior operations Manager, so that...

Merchantville, New Jersey, United States
Reviewed 21 January 2015

We went to the Villas in the summer for a family getaway. Sat through a three hour selling pitch for timeshare. The tour proved that there were way better Villas than the one where we stayed. The beds are very firm. We had issues with the hot water, but it was quickly resolved. They provide everything you need in the...

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1Thank Hollie C
Staten Island, New York
Reviewed 8 January 2015

I am a facility manager myself for the NYC 911 call center and as a professional in that field I can say that the resort's FM team lacks proper management. Their main purpose is to respond to breaks instead of preventing them. Preventive maintenance is nearly non-existent. We had two units; one for my family and one for my parents....

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5Thank Yulia F
New York City, New York
Reviewed 7 January 2015

we read the reviews before going so knew what to expect - the place is TIRED and in desparate need of a managment team that cares about general appearance and quality of stay. Upon arrival, one of our bathrooms was littered with towels from previous guest, dirt/gunk in bathtub, the side of the jacuzzi tub fell off a few times...

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3Thank ldb5
Lherman2012, Customer Service at Villas at Tree Tops and Fairway, responded to this review

Thank you for taking the time to share your observations with us. I was disappointed to hear of the concerns that you had made mention of. I have passed your comments along to the Department Heads to try and determine the villa in which you stayed in to make certain the concerns you have mentioned have been taken care of...

Reviewed 31 December 2014 via mobile

Look you're in the great out doors I always check the villa b4 we unpack I have 5 kids from 18 and down to 4 years old. Yes their are bugs that get in you're in the woods pools are a pleasure customer service does their best I bought this timeshare when I was 21 now I'm 38 enjoyed it...

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3Thank Danny F
Lherman2012, Customer Service at Villas at Tree Tops and Fairway, responded to this review

Thank you for choosing Fernwood Resort and the Villas at Tree Tops and Fairway for your vacation. Fernwood Resort is a 440-acre four-season resort with a Par 71 18-hole golf course that offers a fantastic view from some of our villas. Our main goal is for all our guests to have an enjoyable time while visiting our family-oriented resort. Our...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry

Additional Information about Villas at Tree Tops and Fairway

Address: Route 209, PO Box 163, Bushkill, PA 18324
Region: United States > Pennsylvania > Pocono Mountains Region > Bushkill
Number of rooms: 350
Also Known As:
Villas At Tree Tops And Fairway Hotel Bushkill
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 3462 was updated and very private. It sat atop a hill so transferring my luggage was a bity of a problem.”
 of 5 bubbles RossGreenwood, 4 Jan 2017 | Read review
“We were in 3430 and it was a great location, but not near a lot of the resort amenities.”
 of 5 bubbles 951joshuam, 30 Dec 2016 | Read review
“Tr y to get renovated condos.”
 of 5 bubbles vad1913, 28 Dec 2016 | Read review
“ask for a villa in the tree top and not on the other side of the resort”
 of 5 bubbles paznurit, 8 Dec 2016 | Read review
“We stayed in Tree Tops and our balcony faced the beautiful mountainside.”
 of 5 bubbles Pam619, 14 Nov 2016 | Read review
5 of 5