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Holiday Inn Express El Paso - Central

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Holiday Inn Express El Paso - Central
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175 Reviews from our TripAdvisor Community

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Showing 167: English reviews
Mesa, Arizona
Reviewed 3 June 2014

Our family stayed here in May 2014. The hotel is right off the highway which was perfect for our 1 night stay. We were walking distance from downtown and had a few choices for dining close by. The room was very clean and the staff was super friendly. We didn't use the pool, but it looked great! It had a...

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Helpful?
Thank CanyonGirly
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you so much for taking time to provide feedback regarding your stay with us at the Holiday Inn Express Central, we are glad you found our rooms to be clean, and our staff to be friendly and attentive, your comments mean a lot to us as serving you and making you feel at home is our goal. Should your...

Austin, Texas
Reviewed 29 May 2014

I work for a different hotel company and usually stay with them. We were unable to find rooms in the downtown area that would take us and our 2 dogs. The Holiday Inn was able to handle both issues. The hotel itself appears old from the outside, and I guess it is. However, the rooms appear to have been re-done...

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Helpful?
Thank hilite
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for taking the time to provide us with such great comments regarding your experience on your recent visit. We are glad you've found our rooms to be clean, quite and comfortable. our staff is very much committed to make our guest feel welcomed and at home and glad that was your experience. Recently we have added several "healthy...

Austin, Texas
Reviewed 19 May 2014

I stayed at this hotel in april after booking it on Hotwire for an overnight work trip. Looked okay from the parking lot but it is clearly a very old hotel. Decor outdated. Rickety elevators, out of two, only one was working. Carpet on my way to my room was dirty and needed to be thoroughly and professionally cleaned. Arrived...

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Helpful?
Thank malleman
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for taking time to provide us with feedback regarding your stay, we are very sorry your stay was not a pleasant one. We appreciate your comments regarding the comfortable beds and nice staff. We have forward your other comments to the responsible individuals for follow up.

Kyle, Texas
Reviewed 16 May 2014

Recently we stayed at this El Paso Holiday Inn. It was clean, bed was comfortable and breakfast was great. Only things I saw as downfalls were only one working elevator and the shower water was almost impossible to shut off.

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Helpful?
Thank ann9850
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for providing us with such great feedback regarding your stay, we are glad you've found our hotel clean with comfortable beds. We have upgraded our breakfast selections to include several healthy options and the feedback from our guests has been very positive. We are upgrading our elevators and the project will be complete soon. We have forward your...

Houston, Texas
Reviewed 29 April 2014

Short and sweet. 17 minute check in and I WAS THE ONLY ONE IN LINE. Been to front desk three times to get keys to work, and don't leave the room because apparently they are "one time only" cause if you leave, they don't work again. Cleaning crews are cleaning at 7 pm, sounds like they are throwing furniture against...

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Helpful?
1Thank Buck S
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

We are very sorry for all the problems experienced at our hotel and be assured we are following up on all items reported. Again, please accept our apologies.

Pinetop-Lakeside, Arizona
Reviewed 17 April 2014

We have stayed here several times but this time they have new pillows a big improvement in room comfort. Bed is really nice, and staff is above average in training and curtsy. Still only one elevator working.

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Thank Boborunner
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you so much for taking time to provide us with such great comments regarding our new queen size and king size new pillows and comfort of our beds. Our staff is great and very committed to provide the best of service. Happy to report elevator upgrades will be complete very soon. Maria Herrera General Manager

Owasso, Oklahoma
Reviewed 22 March 2014

Hotel is old and one of the worst IGA hotels I have every stayed in. Only 1 elevator worked, carpet was stained and needs to be replaced. Had to get 3rd set of keys to get into room on the second day of me stay. Staff was great and made the best of a less than perfect situation, room was...

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Thank LSUFANOK
IHGCare, Guest Relations Manager at Holiday Inn Express El Paso - Central, responded to this review

Dear LSUFANOK, Thank you for taking the time to express your thoughts and concerns. I am pleased to know that you have rated the level of service received to be high. I am sorry however if the room and breakfast served did not meet your standards. I have taken note of the points you have raised and these shall be...

Los Angeles, California
Reviewed 17 March 2014 via mobile

This place is so so.. But the service and staff make it awesome. It seems to be undergoing a mild renovation but it's not an pain.. It's was very busy when I arrived since a N.carolina team was intown to play at Utep. With that in mind the service was still awesome. Rooms are clean a lil on the small...

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Helpful?
Thank Jose G
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for noticing the efforts of our staff as taking care of our guests is their first priority. We are glad your room was cleaned as expected. We are in the process of upgrading our elevators and happy to report this project will be complete soon. Should your travels bring you back to El Paso, we hope you will...

Glendale, California
Reviewed 6 March 2014

We needed a place to rest after a long drive from Guanajuato Mexico to Los Angeles, California. About an hour or so before arriving in El Paso, Texas, I decided to contact Holiday Inn Express, El Paso; since it was the first hotel listed in my GPS. I was skeptical about getting a decent deal and good or at least...

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1Thank Linda P
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you so much for taking time to provide us with such great feedback your comments regarding our customer service and cleanliness of our rooms are very much appreciated. Should your travels bring you back to El Paso, we hope you will stay with us again.

Reviewed 3 March 2014

This hotel is very convenient for Interstate 10. So convenient in fact that if the room was to get any noisier you would actually be on it. I slept last night in room 307. I use the term "slept" loosely because even though I arrived after 1am following delayed flights I was woken up every few minutes by a thundering...

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Helpful?
Thank Toby H
IHGCare, Guest Relations Manager at Holiday Inn Express El Paso - Central, responded to this review

Dear Toby H, Thank you for taking the time to review our property. I’m very sorry to hear about your experience on your recent stay. We would like to address your experience further, and have sent you an email with additional details. Sincerely, Connie D Case Manager IHGCare

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
We are centrally located in the Downtown area right off of Interstate 10. We are a non-smoking hotel with 110 rooms, 9 floors. We offer free deluxe american breakfast which includes: cheese omelets, bacon, sausage, biscuits w/ gravy, cinnamon rolls, muffins, juice, coffee, cereals, and much more. We offer free internet wireless throughout the hotel and in each room. We offer free shuttle service to and from the airport and surrounding areas. We have a gift shop, cardio room, business center, and an outdoor seasonal pool. We also offer free complimentary newspaper. We have a Manager's Reception every Wednesday night from 5:30pm - 7:00pm where you can enjoy our dinner buffet with wine, beer, soft drinks, and water. ... more   less 

Additional Information about Holiday Inn Express El Paso - Central

Address: 409 E Missouri St, El Paso, TX 79901
Region: United States > Texas > El Paso
Price Range: $125 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express El Paso - Central 2.5*
Number of rooms: 110
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Also Known As:
Holiday Inn Express El Paso - Central Hotel El Paso
Holiday Inn El Paso
El Paso Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express El Paso - Central staff and other travellers.
2 questions
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Provo, Utah
5 months ago
Texas

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Questions? Get answers from Holiday Inn Express El Paso - Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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