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GuestHouse Suites El Paso Airport

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GuestHouse Suites El Paso Airport
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135 Reviews from our TripAdvisor Community

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There are newer reviews for GuestHouse Suites El Paso Airport
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Showing 134: English reviews
chicago
Reviewed 10 November 2014 via mobile

Can't stream netflix. Pixilated and has to keep loading.... Taking forever. Excuses are : full hotel (it's close to midnight and I doubt everyone is on the Internet), "four families just came in", "must not be near a hotspot" blah blah blah. Manager: if you are paying for a high enough broadband to accommodate your customers with today's needs and...

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3Thank HotelsRMyHome
GHouseElPaso, General Manager at GuestHouse Suites El Paso Airport, responded to this review

Thank you for taking the time to share your feedback with us. As we personally discussed your experience at the front desk, and as I promised you, I did in fact contact our vendor to do some research as to why you had some difficulty with your downloading; as our Wi-Fi is not a typical complaint. The vendor was able...

Reviewed 21 October 2014

Room was nice. Volume control for the Remote was sketchy but tolerable. Hot breakfast was provided an was OK. Only issue was at check-in the Elevator was broken and I was assigned the third floor had to make multiple trips with all of my stuff on check-in. Elevator was repaired on my last day there.

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Helpful?
2Thank Dana W
GHouseElPaso, General Manager at GuestHouse Suites El Paso Airport, responded to this review

Thank you for taking the time to share your recent experience with us. I do so apologize again that we had issues with our elevator; one of those things that you really can't prepare for. I am aware of my front desk volunteering to carry bags to guests floors; so hopefully that offer was made to you as well. As...

Reviewed 12 October 2014

I called several hotels to establish a relationship for when I traveled on business to El Paso. Shelia, the manager, was very accommodating. The price is very, very competitive, and I know there are other hotels in the area that cost twice as much for, in some cases, much less the accomodations. The rooms are spacious and clean. There is...

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1Thank CaWa11
GHouseElPaso, General Manager at GuestHouse Suites El Paso Airport, responded to this review

Thank you for taking the time to share your recent experience at the GuestHouse Suites El Paso Airport with travelers. I am so pleased that you enjoyed your spaciously clean room and service that we provided. As a manager, I am honored that you enjoyed your stay. It will be great to share your compliments with my staff. We certainly...

Denver, Colorado
Reviewed 2 October 2014

The location of the hotel to the airport was great. The staff were very helpful. The room was GREAT, clean, and comfortable. I could not believe I was getting this room for the low price. Next time I am in El PAso, I will stay here.

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2Thank Mike M
GHouseElPaso, General Manager at GuestHouse Suites El Paso Airport, responded to this review

Thank you for sharing your feedback with the travelling public regarding your lodging at the GuestHouse Suites El Paso Airport! It is such a treat to hear that we exceeded your expectations in value, service, spaciousness and cleanliness. Thank you so much for your business!!! We will definitely be looking forward to you staying again at the GuestHouse Suites, the...

Tularosa, New Mexico
Reviewed 4 September 2014

The first time I stayed here the tv didn't work. Ok no big deal you can do without tv one night. The second time I stayed here the fire alarm went off at midnight and everyone out of the hotel for 30 minutes until they were able to turn it off. Another no big deal except we had to get...

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Helpful?
1Thank percyqh55
GHouseElPaso, General Manager at GuestHouse Suites El Paso Airport, responded to this review

Thank you for taking the time to share your experiences with the traveling public. I apologize that you had some issues during your stay with us; unfortunately, as things will happen, some items were beyond our control. Your TV was not working because we are actually finishing our upgrade to all flat screen TV's. Part of this conversion involved getting...

Whitchurch-Stouffville, Canada
Reviewed 30 August 2014

We were delayed during check in (should have been 3pm; we were given the keys at 3:15pm); could not accommodate an early check-in at 2:20pm, so we had to wait; we stayed in a suite with 2 bedrooms; the rooms were spacious, clean and not outdated; cable was in working order; what was not in working order was the elevator,...

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1Thank Alma A
GHouseElPaso, General Manager at GuestHouse Suites El Paso Airport, responded to this review

Thank you for taking the time to let us know about your experience during your stay. I believe I remember your family. Please accept my apologies again for the inconveniences you experienced. Unfortunately, one of our elevator doors was misused, which caused the guest to be stuck in the elevator. The fire department instead of using the 'reset' switches, proceeded...

El Paso, Texas
Reviewed 4 August 2014

The location was great. Close to the airport and surrounding restaurant's. I was arriving later tan I expected 8:00pm. I called GuestHouse Suites and the lady said no problem and the room will be waiting for you. The house keeper was great. She left the room clean. Other hotels I stayed at in the El Paso area I have always...

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1Thank Jeffrey M
GHouseElPaso, General Manager at GuestHouse Suites El Paso Airport, responded to this review

Thank you for taking the time to share your recent experience with us. We are pleased to hear that you had a great stay and enjoyed the spaciousness and cleanliness of our rooms. I will be sure and pass your compliments on to the housekeeping staff. Thank you again for staying with us. We will continue to work hard to...

Parker, Colorado
Reviewed 28 July 2014

The place has really run down from last visit 6 months ago. Lobby area was dirty, front desk all focused on towels and folding. Front desk not really concerned with guest. just not as friendly and dirty. Room was dirty in corners and some areas we left a small piece of paper from previous guest and it was there the...

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1Thank Chuck V
GHouseElPaso, General Manager at GuestHouse Suites El Paso Airport, responded to this review

Thank you for sharing your comments regarding your stay with us. I appreciate the opportunity to review the items you mentioned with our staff. Generally, our guests find our property very clean, spacious, convenient, a great value, and our staff service-driven. I apologize this was not your experience. Every day I receive compliments from guests, personally, regarding their wonderful stay...

Elephant Butte, New Mexico
Reviewed 23 July 2014

This is a great hotel for the money. No, it's not a Marriott or one of the higher end hotels. The rooms are big and they offer a two bed room with the second bed in it's own bedroom. That is super nice. The rooms were clean and housekeeping was more than helpful. I would probably rate this hotel 5...

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Thank jarbra15
GHouseElPaso, General Manager at GuestHouse Suites El Paso Airport, responded to this review

Thank you for taking the time to share your lodging experience with us! It is always such a treat to hear that a guest and their family really enjoyed the spaciously clean rooms and value we offer. We are pleased that you enjoyed your "Special" suite and all the amenities. We hope to see you again at the GuestHouse El...

El Paso, Texas
Reviewed 21 July 2014

Upon arrival everything was good, until the first night when we was awaken at 0330 or 3:30 am by small children above us having the time of their lives running from one side of the room to the other and sounded like they were using the bed as a trampoline. We thought after speaking with the front desk we wouldn't...

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Helpful?
Thank K G
GHouseElPaso, General Manager at GuestHouse Suites El Paso Airport, responded to this review

Thank you for sharing your experience regarding your stay with us. Thank you for meeting with me and allowing me the opportunity to rectify the situation regarding your noise issue. I apologize again, that it was not taken care of sooner. As I let you know, the family's children staying above you had a case of jet-lag from just coming...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
This newly renovated (2011) GuestHouse International Suites Hotel is located adjacent to El Paso airport and the Robert E Lee entrance to Ft. Bliss. The all-suite property features amenities designed for today's travelers and include newly added HD flat panel televisions with expanded news, sports, movie and entertainment channels, free wireless high speed internet, free business center, free hot breakfast buffet, and complimentary van service to/from the airport and 3 miles surrounding. Mondays thru Wednesdays the hotel hosts a Manager's Reception where guests can unwind at the end of the day and network with other guests and associates. Other hotel features include an exercise room, seasonal outdoor pool, ATM and guest laundry. Two meeting rooms are available to accommodate groups of up to 32 persons each, classroom style. ... more   less 

Additional Information about GuestHouse Suites El Paso Airport

Address: 1940 Airway Blvd, El Paso, TX 79925
Region: United States > Texas > El Paso
Price Range: $71 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — GuestHouse Suites El Paso Airport 2.5*
Number of rooms: 73
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Questions & Answers

Questions? Get answers from GuestHouse Suites El Paso Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all the rooms are the best.”
 of 5 bubbles Zack4091, 10 Mar 2017 | Read review
“Try to get a higher floor facing the front---but there are busy roads in front and back, so don't forget your ear plugs!”
 of 5 bubbles GeorgeChinois, 25 Jul 2016 | Read review
“Excellent!”
 of 5 bubbles maribbeltx, 12 May 2016 | Read review
“Close to the Airport and malls”
 of 5 bubbles janettdickerson21, 12 May 2016 | Read review
“First floor closes to the breakfast room”
 of 5 bubbles tamu2628, 29 Sep 2015 | Read review
5 of 5