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Holiday Inn Express Hotel & Suites I-10 East

84 reviews
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Traveller (8)
Room & Suite (22)
Dining (4)
Overview
  • Excellent38%
  • Very good35%
  • Average14%
  • Poor3%
  • Terrible10%
31 Oct 2017
“Weekend escapade”
26 Jan 2017
“Honorable”
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
All hotel details
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Reviews (84)Write a Review
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31 - 35 of 80 reviews
Reviewed 11 June 2014

Only time I have ever complained .. Bathroom sink badly cracked $200 suite way overpriced and no cinnamon rolls available for breakfast.. Complained to management and they called us a liar .. No rolls from 9 am to 9.30 wouldn't refund room bathroom cracked sink...More

2  Thank Skifree88
Response from Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 EastResponded 17 June 2014

Hello Ma'am, We do apologize about the inconvenience during your stay. I wish we could have fixed your issue while you were here but unfortunately we could not. Thank you for your feedback and hope you stay loyal to our IHG brand family.

Reviewed 16 May 2014 via mobile

And I've stayed at a lot of HIEs, all across the state. But this property tarnishes a great brand. At every single HIE I've stayed at, I've had a refrigerator and microwave in my room. I thought it was standard. But when I checked in,...More

3  Thank Meredith R
Response from Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 EastResponded 19 May 2014

Meredith R, I am very sorry you feel this way and am sorry we could not make your stay to your standards. It was and unfortunate situation where the room type you booked does not have a fridge in it and we were indeed sold...More

Reviewed 3 April 2014

From checkin to check out everything was great. The night shift guy was very polite and was efficient with helping us with keys and a prompt check in. Pool area was clean, vending machines are on all floors, and the room was very comfortable. No...More

2  Thank Elseinutah
Response from Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 EastResponded 8 April 2014

Elseinutah, Thank you for the compliment about the gentleman who checked you in. He is indeed a great representative of how we do business here. We are glad to have had you as our guest and look for to serving you in the future. Thank...More

Reviewed 5 February 2014

Comfortable and clean. Great pillows and shower. The only problem was the wifi. Could not connect. Ipad would not even detect a signal. When we mentioned it to the front desk in the morning, they advised that they had numerous complaints and comped us 5000...More

1  Thank Dbax
Response from Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 EastResponded 8 April 2014

Dbax, We appreciate you giving us the chance to make or wrong right. Our Wifi is stronger than ever now and hope you get a chance to try it out. Thank you and be safe.

Reviewed 31 January 2014

Location is convenient to I-10 at 11825 Gateway Blvd West, this is a great hotel. Friendly staff, immaculate and large rooms. We had the King Executive Suite. They had an electric plug console on the desk for convenience. The internet connection was easy to use...More

1  Thank Paul J
Response from Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 EastResponded 8 April 2014

Paul J, Thank you for your kind and thorough review of our hotel.. We really appreciate hearing an outsiders view of our hotel.. We pride ourselves on service and cleanliness and hope to accommodate you in the future. Thanks and be safe.

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Traveller (8)
Room & Suite (22)
Dining (4)
Pool & Beach (1)
Hotel & Grounds (24)
Bathroom (6)
Business Centre & Event Rooms (2)
About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Laundry Service
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Indoor pool
Details
Price range
USD 106 - USD 180 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 106 - USD 180 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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