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Hawthorn Suites by Wyndham EL Paso Airport

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Hawthorn Suites by Wyndham EL Paso Airport
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816 Reviews from our TripAdvisor Community

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There are newer reviews for Hawthorn Suites by Wyndham EL Paso Airport
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Showing 797: English reviews
Reviewed 25 May 2016 via mobile

Staff was absolutely helpful and friendly. Was able to get a room with such a short notice that they had for me. Room was great as well. Restaurants and airport are in nice proximity, can even walk from the airport if you want, taking a vehicle is fine too.

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Helpful?
Thank Lucas B
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Thank you so much for taking the time to write a review for us. Very pleased to hear about the staff and how helpful they were. The Hawthorn is in a great location. We appreciate your business and hope to see you return real soon. Thank you again.

Albuquerque, New Mexico
Reviewed 24 May 2016

Uncomfortable mattress due to springs, cracked sink in bathroom, room distance quite a walk from parking and front desk, shaky elevators. Not sound proof, helicopters and planes took off all night. Hair in tub, not mine.

Review collected in partnership with Hawthorn Suites by Wyndham
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Helpful?
Thank 110dianej
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

I am very sorry that you encountered areas of concern. The hotel continues to upgrade the rooms on a continuous basis. The Hawthorn is a large hotel with two elevators, fully inspected every year, I am sorry you found it to be shaky. You are correct, the hotel is not sound proof, but being an airport hotel, we normally experience...

Reviewed 24 May 2016 via mobile

I flew out to el paso 19 may to spend a few days with my boyfriend who just got home from deployment. He got us a room here at hawthorn and everything was went great. The only thing I thought could have been better is the housekeeping. They didn't come all day Saturday and we had to phone twice for...

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Helpful?
Thank Hope T
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Thank you for your comments. So very happy that you were pleased with your stay with us and that you enjoyed our great breakfast. Housekeeping will not enter your room if you had a Do No Disturb sign on the door handle. My apologies for this confusion. Thank your boyfriend for his service to our country! Please come again as...

Phoenix, Arizona
Reviewed 23 May 2016

The staff is very hospitable and friendly, the rooms are clean and comfortable. I was expecting to hear noise from the airport but didn't hear a thing! The am hot breakfast is hearty and has a wide variety! They even went out of their way to return my alarm clock to me! A+!

Review collected in partnership with Hawthorn Suites by Wyndham
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Helpful?
Thank hardwayhamilton
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Thank you for your very nice review. We appreciate your comments about the staff, the clean rooms and the breakfast! I'm happy to know that you have your alarm clock back.. we appreciate your business. Look forward to your return. Best regards,

Fontana, California
Reviewed 21 May 2016

while the room was fairly average, maybe even a bit run down, the customer service was extraordinary! All staff we encountered were very friendly and most helpful, and Katherine in particular went out of her way to help make our stay stress free. I would stay here again solely on the service alone!

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Helpful?
Thank AbeNRowe
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Thank you for your very nice comments. I am very pleased that you were given great customer service, we certainly aim to please all of our guests. I will be sure to let our associate know of your review. I feel the same. We look forward to your return.

Seattle, Washington
Reviewed 20 May 2016

Staff are courtious, freindly and respectful. Only negative is there is only two washers and two dryers for every floor and only work half the time.

Review collected in partnership with Hawthorn Suites by Wyndham
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Helpful?
Thank J3657EYricardos
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Happy to know that you found everything "Clean". The laundry facility is in full force and I am sorry that you found it to be otherwise. I will continue to check the laundry equipment for our guests use. Thank you for your comment. We want all of our guests to have a great experience. We appreciate your business and look...

Reviewed 20 May 2016 via mobile

Loved our experience with this hotel. It's not the newest, but very nice. They do an awesome job in keeping it very neat and clean. The suite was very comfortable. EVERYONE on the staff was very friendly and helpful. The sales director Kimberly went out of her way to make sure we had a nice room and enjoyed our stay...

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Helpful?
Thank wyattjojo
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

I am very pleased that you were given great customer care. I will be sure to address the staff of your compliments and we thank you for your business. Please come again.

Williamsburg, Virginia
Reviewed 20 May 2016

The hotel website is a little misleading. The property is sadly in need of tender love and care. The saving grace for the property are its employees from the front desk, breakfast bar and especially the housekeeping staff.

Review collected in partnership with Hawthorn Suites by Wyndham
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Thank D1377JIdavidp
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Hello, Thank you for your comments. The Hawthorn continues to upgrade all area's on an on-going basis as evidenced with the Lobby, the Breakfast area, Exercise Room and Laundry facilities. The sleeping rooms are also being attended to on a regular basis with plans for upgrades in the very near future. Thank you for your compliments on the staff of...

Sierra Vista, Arizona
Reviewed 19 May 2016

1) I am a smoker and this seems to be the only hotel left that has smoking rooms. 2) 2 washers and dryers for a full hotel is not enough. I would recommend stackable machines to double up. 3) The Internet was out for 4 days (I was staying there for a month AND working a night shift and the...

Review collected in partnership with Hawthorn Suites by Wyndham
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Helpful?
Thank Sondra M
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Thank you for your comments. You may be right about the stack-able machines. I will look into that. The Internet was an outage in our area and we did have the guest network up the following day, not to full capacity, but it was working. My apologies for any inconvenience caused you during this time. Our staff is mostly Hispanic...

Round Rock
Reviewed 19 May 2016

Review collected in partnership with Hawthorn Suites by Wyndham
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Thank Tony F
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service

Additional Information about Hawthorn Suites by Wyndham EL Paso Airport

Address: 6789 Boeing Dr, El Paso, TX 79925-1103
Region: United States > Texas > El Paso
Price Range: $114 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hawthorn Suites by Wyndham EL Paso Airport 2.5*
Number of rooms: 191
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Also Known As:
Hawthorn Suites By Wyndham - El Paso Hotel El Paso
Hawthorn Suites El Paso
Hawthorn Hotel El Paso
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Questions & Answers

Here's what travellers have asked, with answers from Hawthorn Suites by Wyndham EL Paso Airport staff and other travellers.
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Buena Park, California

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't use their facility”
 of 5 bubbles Micpea16, 24 Mar 2017 | Read review
“Please stay at the Hawthorne by the airport, is definitely a place to rest, relax and take care of your business or have a staycation.”
 of 5 bubbles , 18 Mar 2017 | Read review
“Ground floor close to lobby”
 of 5 bubbles 552kareyw, 19 Feb 2017 | Read review
“Rooms are spread out over property with some areas very quiet”
 of 5 bubbles donaldw840, 27 Sep 2016 | Read review
“The extra charge for the larger suites are well worth it.”
 of 5 bubbles elynch44, 24 Aug 2016 | Read review
5 of 5