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Hawthorn Suites by Wyndham EL Paso Airport

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Hawthorn Suites by Wyndham EL Paso Airport
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793 Reviews from our TripAdvisor Community

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There are newer reviews for Hawthorn Suites by Wyndham EL Paso Airport
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Showing 774: English reviews
Reviewed 15 May 2016 via mobile

When I arrived at the Hawthorn their computer system was down. In light of this, I was asked to wait in the lobby until the computer was back up and working. Katherine, the customer service agent, was helping multiple customers in the same situation I was in, sitting down with each of us in the lobby personally and taking our...

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Helpful?
Thank Patrick M
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Thank you for your review and especially about the GREAT customer service our Associate was giving. I was there at that time as well, and couldn't have been more pleased myself at the "take charge" attitude she displayed. We are very pleased to have her on our staff and this review is most appreciated and will be addressed with the...

Reviewed 15 May 2016 via mobile

Been coming here for 4 years with a company I work for. Courteous and friendly staff. Strong wifi, cable tv, hot tub is awesome for relaxing at night. Pool feels great. Grill poolside for a great view. Free breakfast. Thanks!!

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Helpful?
Thank Bobby C
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Thank you for your very nice review. We appreciate your business and always look forward to y our return. Thank you again.

El Paso, Tx
Reviewed 14 May 2016

Best hotel husband and I have stayed in lately. Staff were friendly, they had a cook out at the pool, they were offering food to all guests. We were VERY hungry and ate there. It was nice overall.

Review collected in partnership with Hawthorn Suites by Wyndham
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Helpful?
Thank Canoj10
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Thank you for your review, so pleased that you enjoyed your stay with us. Please come again as we appreciate your business.

Richmond, Virginia
Reviewed 14 May 2016

Had a great time, pool hot tub easy access from airport. Had a kitchenette so was not a Big expense for food but has many dining areas near by. Breakfast was good everyday not just a muffin but eggs bacon waffles yogurt ect. Overall had a great trip look forward to doing it again.

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Helpful?
Thank lmc203
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Thank you for your nice review of your stay. The staff and management appreciate that you took the time to comment back to us. I must agree with you about our breakfast, it's very good! I know that our kitchen staff give 100% effort each day to make sure that all of our guests are happy! Please come again.

Dallas, Texas
Reviewed 13 May 2016

The Internet was down for the 2 days I was there. I paid though 3 party, but two weeks later I found that they had chargee for my stay on my personal credit card .

Review collected in partnership with Hawthorn Suites by Wyndham
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Helpful?
Thank williamtW3961EP
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Thank you for your feedback. The area blackout was out of the control of the hotel and I thank you for your patience, as the Guest Network was back up that Saturday morning. The hotel will always ask for a credit card for incidentals at check-in. My apologies for any inconvenience this may have caused you. Thank you for your...

Tonasket, Washington
Reviewed 9 May 2016

The place was run down. Tiny outdated rooms. I was very disappointed. Good location by the airport.

Review collected in partnership with Hawthorn Suites by Wyndham
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Helpful?
Thank 429jamescw
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

My apologies that your review was not answered timely. Your concerns are very important to us. Please know that we want all of our guests to have a great experience, I'm sorry that you were unhappy. Thank you for letting us know.

Cuauhtemoc, Mexico
Reviewed 3 May 2016

Our experience was horrible! The service from the Receptionist was terrible, we asked for 2 connecting room we had 2 handicapped people wth us, and the receptionist was not willing to help us or give us a good service. Besides that the room was dirty!! I urge the GM to watch the quality of the service. I don't plan on...

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Helpful?
Thank Helmut R
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

My sincere apologies to you as we strive to receive all of our guests in a professional manner and to assist in every way. The hotel does not have two connecting accessible rooms. If we had rooms available at the time of your stay, with one accessible connecting to a king bedded room or a double bedded room, that may...

Washington DC, District of Columbia
Reviewed 29 April 2016

This is a nice hotel with a good breakfast and coffee. The service is great. I had an issue with my room and they corrected it in the same day. The pool area is great and gets a lot of sun. I wore a thong every day without issue.

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Helpful?
Thank daftpunkthonger
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Very nice review, thank you! We are pleased that you enjoyed your stay with us and look forward to your return. Pleased to know that our staff responded to your needs. Please come again.

El Paso, Texas
Reviewed 28 April 2016

Review collected in partnership with Hawthorn Suites by Wyndham
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Thank leticiam996
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Eastpointe
Reviewed 26 April 2016

For a traveler this is a good hotel is your only here for the night. I stayed 6 nights and I had a few issues, I had to ask for clean glasses in the bathroom, it seems like they only vacuum every other day, air conditioner was noisy. But overall for the money it was well worth it, the lobby...

Review collected in partnership with Hawthorn Suites by Wyndham
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Helpful?
Thank John L
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Thank you for your comments as we can only improve when we read about our guests concerns. Our Housekeeping staff were made aware of your concerns early in your stay and have been addressed. My apologies for the irregularity of vacuum scheduling for your room. We appreciate your business as all concerns have been addressed with each department Manager. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Hawthorn Suites by Wyndham EL Paso Airport

Address: 6789 Boeing Drive, El Paso, TX 79925-1103
Region: United States > Texas > El Paso
Price Range: $114 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hawthorn Suites by Wyndham EL Paso Airport 2.5*
Number of rooms: 191
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Also Known As:
Hawthorn Suites By Wyndham - El Paso Hotel El Paso
Hawthorn Suites El Paso
Hawthorn Hotel El Paso
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Questions & Answers

Here's what travellers have asked, with answers from Hawthorn Suites by Wyndham EL Paso Airport staff and other travellers.
5 questions
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Buena Park, California

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Questions? Get answers from Hawthorn Suites by Wyndham EL Paso Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor close to lobby”
 of 5 bubbles 552kareyw, 19 Feb 2017 | Read review
“Rooms are spread out over property with some areas very quiet”
 of 5 bubbles donaldw840, 27 Sep 2016 | Read review
“The extra charge for the larger suites are well worth it.”
 of 5 bubbles elynch44, 24 Aug 2016 | Read review
“All rooms are exceptionally well appointed, immaculate and very comfortable.”
 of 5 bubbles cgilheany, 28 May 2016 | Read review
“corner suite near the front was kinda loud with outside door slamming every time some one came in”
 of 5 bubbles AbeNRowe, 20 May 2016 | Read review
5 of 5