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Red Roof Inn El Paso West

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Traveller (23)
Room & Suite (28)
Pool & Beach (2)
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Overview
  • Excellent40%
  • Very good19%
  • Average13%
  • Poor10%
  • Terrible18%
Travellers talk about
“ivan juarez”(16 reviews)
“musty odor”(2 reviews)
“weekly rate”(2 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
Multilingual Staff
2 Star Hotel
All hotel details
Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (159)
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All reviewsivan juarezmusty odorweekly rateel paso westflat screen tvoutstanding customer servicemexican restaurantdesk clerknight's sleepthe hotel is cleancomfortable roomwould stay here againwalmartfreewaycorridorconvenienceinternet
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11 - 15 of 145 reviews
Reviewed 18 April 2017

You get what you pay for, it's a room. Simple, outdated, and my room didn't even come with a fridge. It's 2017, where's the fridge? I was there for a week and had to eat out everyday... quite, and helpful staff but the amenities need...More

Thank allisonburke
Response from Ernie P, Manager at Red Roof Inn El Paso WestResponded 20 April 2017

Thank you for submitting a review concerning your recent stay, we appreciate the feedback from our customers. May I suggest on your next visit to select either our Superior King or Deluxe Double room type, these units do include the refrigerator and microwave oven that...More

Reviewed 13 April 2017 via mobile

Really liked this property. It has outside entrance into rooms so you can park close to your door. Property was very clean and everyone was very pleasant. Close to several good restaurants. Would recommend this property to everyone. Husband stayed at this property several years...More

Thank bearspunkin
Response from Ernie P, Manager at Red Roof Inn El Paso WestResponded 20 April 2017

We were happy you returned to the property after a previous visit and appreciate your kindness of submitting a review response. Many of our return customers request the first floor guest rooms that are convenient and offer many parking spaces for all vehicles. The surrounding...More

Reviewed 12 April 2017

"You get what you pay for," is an old adage that has the ring of truth. Yes, the rooms are dated, despite billboards saying they are "new." There was a slight musty smell, most likely from the carpet which has seen better days. Then there's...More

Thank Doctor_Possum
Response from Ernie P, Manager at Red Roof Inn El Paso WestResponded 14 April 2017

Thank you Doctor_Possum for taking the time and submitting a review concerning your recent visit to our location. We appreciate the openhanded feedback and comments you provided - including the Inn's staff, every team player enjoys their interactions with our customers. We would like to...More

Reviewed 20 March 2017

We entered our room (232) and smelled the heavy scent of beer etc. and found the old bedding disheveled and mattresses lumpy. Stayed 2 hrs and decided we wouldn't sleep that night so we decided to leave and drive back to AZ. Our daughter's room...More

Thank fml1934
Response from Ernie P, Manager at Red Roof Inn El Paso WestResponded 26 March 2017

Thank you for the review response this week sent to our location and the concerns you have mentioned. Our room change policy is extended to all guests upon receiving this request when any issues are reported to the front desk after the registration process. We...More

Reviewed 7 March 2017 via mobile

They got me a free room upgrade, receptionist was really helpful and nice! Hotel location is just a few feet from i-10 and mesa st. Excellent location in west el paso. Room is clean and spacious. Would definitely recommend and certainly will return on my...More

Thank bernie g
Response from Ernie P, Manager at Red Roof Inn El Paso WestResponded 9 March 2017

Thank you for taking the time and submitting a review of the property, we appreciate it very much. Many of our guests take advantage of the Inn's location and easy accessibility to and from the Interstate-10 Freeway, offering neighboring restaurants and shopping venues. Upon your...More

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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Multilingual Staff
Meeting Rooms
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Outdoor pool
Details
Price range
USD 51 - USD 63 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 51 - USD 63 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (23)
Room & Suite (28)
Pool & Beach (2)
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Room Tips
"Don't stay here"
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"choose the third floor -- housekeeping is better on that floor."
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"The third floor seems to be a good option if you prefer a quieter atmosphere."
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"The hotel has two wings, at 90 degrees from the central core. My room faced south, overlooking the parking..."
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