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The Marcel at Gramercy

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Room & Suite (481)
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Overview
  • Excellent50%
  • Very good31%
  • Average11%
  • Poor5%
  • Terrible3%
Travellers talk about
“guest lounge”(66 reviews)
“floor lounge”(82 reviews)
“new york”(421 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Room Service
Suites
Bar/Lounge
4 Star Hotel
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Rooms
29 Apr.30 Apr.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,488)
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All reviewsguest loungefloor loungenew yorktenth floorthe empire state buildingroof terracemadison square parkboutique hotelfree coffeebigger roomrooms are smallcontinental breakfaststreet noisean upgradecorner roomaround the cornerlocation was perfect
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961 - 965 of 2,978 reviews
Reviewed 9 June 2016

I stayed at the Marcel for a recent 2 day work trip to NYC. I had an extremely positive experience. The room was great - nice décor, updated and very clean. The customer service from each hotel employee I encountered was helpful and courteous. I...More

Thank bpetitti2016
Response from GeneralMgrNYC, General Manager at The Marcel at GramercyResponded 10 June 2016

Hello bepetitti2016, Thank you so much for sharing a review of your last stay at The Marcel at Gramercy. I am glad to hear that you enjoyed your stay and our accommodations. We hope to have the opportunity to welcome you back soon. Please contact...More

Reviewed 8 June 2016

This is a modern boutique hotel.....however it is A renovated NYC building so the floors are warped and the rooms are very small.( but that is expected in NYC) the decor is great- bed was very comfy and room was quiet. Ther is a longe...More

Thank fredhilll
Response from GeneralMgrNYC, General Manager at The Marcel at GramercyResponded 9 June 2016

Hello fredhill, Thank you for sharing your experience with us. It is nice to hear that our staff was very helful and friendly! Milta in particular is one of the best in our industry. She sincerely cares about your experience and I will be sure...More

Reviewed 7 June 2016

Check your plumbing and noise control of the building, Although we realise nobody can control the noises from out of the building. Could consider double glazing the Windows. Could be costly but worth it in the long run.More

Review collected in partnership with this hotel
Thank lieseli2016
Response from GeneralMgrNYC, General Manager at The Marcel at GramercyResponded 8 June 2016

Hello lieseli2016, Thank you for sharing your honest feedback with us. We are always looking for ways to improve ourselves and I will be sure to share your review with our upper management team. Please feel free to reach out to me the next time...More

Reviewed 6 June 2016

Had quite a spacious room by NYC standards. Room was very clean and tidy with good amenities. Staff was very friendly and ready to help. Very convenient for business and easy to get a car, taxi or uber.More

Thank Alan L
Response from GeneralMgrNYC, General Manager at The Marcel at GramercyResponded 7 June 2016

Hello Alan L, Thank you so much for sharing a review of your last stay at The Marcel at Gramercy. I am glad to hear that you enjoyed your stay. We hope to have the opportunity to welcome you back soon. Please contact me directly...More

Reviewed 6 June 2016

When we arrived we had to wait a while for our room to be ready, after a long flight this was not the best start, however Jp on the front desk did offer us anther room but said we should wait for the better room...More

Review collected in partnership with this hotel
Thank 365maisieb
Response from GeneralMgrNYC, General Manager at The Marcel at GramercyResponded 7 June 2016

Hello 365maisieb, Thank you so much for sharing a review of your last stay at The Marcel at Gramercy. I am glad to hear that you enjoyed your stay and the room I set up for you was to your satisfaction! We hope to have...More

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About
Amenities
Top amenities
Room Service
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Laundry Service
Dry Cleaning
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Bar/Lounge
Details
Price range
USD 169 - USD 451 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#91 Luxury Hotel in New York City
#109 Business Hotel in New York City
#138 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 169 - USD 451 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#91 Luxury Hotel in New York City
#109 Business Hotel in New York City
#138 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms
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Traveller (603)
Room & Suite (481)
Dining (15)
Amenities (85)
Business Centre & Event Rooms (6)
Family and Play Areas (2)
Questions & Answers
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AOW23
8 November 2017|
AnswerShow all 6 answers
Response from Mary Sue F | Reviewed this property |
Uber or Lyft have the best pricing
0
Votes
Krystal J
18 October 2017|
AnswerShow all 5 answers
Response from Kendal B | Property representative |
Good morning, You can pay your room and tax in cash when booking the reservation in person. We do require a credit card upon check in for incidentals which we pre authorize 75.00 upon check out if no extra charges are added... More
0
Votes
a4alisaaa
22 May 2017|
AnswerShow all 7 answers
Response from JP D | Property representative |
Hello, its typically pretty slow during this holiday weekend so you should be fine. Unfortunately the garages here does not hold any spaces for future use.
0
Votes
Room Tips
"Already mentioned"
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"Try to ask for a room facing the street and not the back walls."
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"Ask for a room away from 3rd Ave to avoid noise"
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"Ask for a higher floor if you are a light sleeper. We were on the sixth floor and slept well."
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