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The Marcel at Gramercy

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Traveller (616)
Room & Suite (481)
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Overview
  • Excellent51%
  • Very good31%
  • Average11%
  • Poor4%
  • Terrible3%
Travellers talk about
“guest lounge”(66 reviews)
“floor lounge”(82 reviews)
“new york”(421 reviews)
AMENITIES
Free Internet
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Room Service
Suites
Bar/Lounge
4 Star Hotel
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,541)
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All reviewsguest loungefloor loungenew yorktenth floorthe empire state buildingroof terracemadison square parkboutique hotelfree coffeebigger roomrooms are smallcontinental breakfaststreet noisean upgradecorner roomaround the cornerlocation was perfect
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1,001 - 1,005 of 3,023 reviews
Reviewed 11 June 2016 via mobile

Perfect smaller format hotel in a really great location. Our stay comprised over 15 nights - the location suited every need, surrounded by amenities, a few blocks from the subway, close to the Hudson (east ferry to Brooklyn bridge and the walk back to Manhattan...More

2  Thank Adam M
Response from GeneralMgrNYC, General Manager at The Marcel at GramercyResponded 12 June 2016

Hello Adam M, Thank you so much for sharing a review of your last stay at The Marcel at Gramercy. I am glad to hear that you enjoyed your stay. I am especially excited to hear that Georgetta attended to you during breakfast and was...More

Reviewed 11 June 2016

Excellent location, very friendly staff especially Brittney at the front desk- helpful and efficient she helped arrange our city tours The business lounge with free warm drinks anf wi-fi is a great advantageMore

Review collected in partnership with this hotel
Thank chayahmichalm
Response from GeneralMgrNYC, General Manager at The Marcel at GramercyResponded 12 June 2016

Hello chayahmichalm Thank you so much for sharing a review of your last stay at The Marcel at Gramercy. Im glad that Britney made your stay more memorable. She truly is a wonderful part of our team for she truly dedicates herself to exceeding guests...More

Reviewed 11 June 2016 via mobile

We were upgraded at reception as we were staying for 4 nights, the room was a reasonable size for a NY hotel. A great location to see all the sights and the tube station was reasonably close too. Free tea and coffee available and the...More

Thank Mr G
Response from GeneralMgrNYC, General Manager at The Marcel at GramercyResponded 12 June 2016

Hello Mr G, Thank you for sharing your feedback with us. Please feel free to reach out to me the next time you're planning a return visit to NYC. I would be pleased to personally handle your reservation to ensure a 5-STAR stay on your...More

Reviewed 10 June 2016

My wife and I have just returned from a great stay at this hotel. Upon arrival at the hotel we were upgraded to a suite with a fantastic view of the Empire State Building - thank you for this!! Check in with Milta was very...More

Thank TommyDevon
Response from GeneralMgrNYC, General Manager at The Marcel at GramercyResponded 12 June 2016

Hello TommyDevon, Thank you for sharing your experience with us. It is nice to hear that our staff was very helful and friendly! Milta in particular is one of the best in our industry. She sincerely cares about your experience and I will be sure...More

Reviewed 10 June 2016

Didn't feel the experience was worth the price. The room was "surface clean" but once I actually spent time in there, it was obvious the bathroom was dirty, there were stains on the shades and over four days they never wiped down the sink or...More

Review collected in partnership with this hotel
1  Thank 896ashleye
Response from GeneralMgrNYC, General Manager at The Marcel at GramercyResponded 12 June 2016

Hello 896ashleye Thank you for your review. Your feedback is not typical for the reviews we are used to receiving here on Tripadvisor. Please feel free to email me directly if you would like to further discuss your stay at gm@marcelhotelnyc.com. I hope you will...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Laundry Service
Dry Cleaning
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Bar/Lounge
Details
Price range
USD 187 - USD 481 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Best Value Hotel in New York City
#86 Luxury Hotel in New York City
#109 Business Hotel in New York City
#138 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 187 - USD 481 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Best Value Hotel in New York City
#86 Luxury Hotel in New York City
#109 Business Hotel in New York City
#138 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (616)
Room & Suite (481)
Dining (15)
Amenities (85)
Business Centre & Event Rooms (6)
Family and Play Areas (2)
Questions & Answers
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AOW23
8 November 2017|
AnswerShow all 6 answers
Response from Mary Sue F | Reviewed this property |
Uber or Lyft have the best pricing
0
Votes
Krystal J
18 October 2017|
AnswerShow all 5 answers
Response from Kendal B | Property representative |
Good morning, You can pay your room and tax in cash when booking the reservation in person. We do require a credit card upon check in for incidentals which we pre authorize 75.00 upon check out if no extra charges are added... More
0
Votes
a4alisaaa
22 May 2017|
AnswerShow all 7 answers
Response from JP D | Property representative |
Hello, its typically pretty slow during this holiday weekend so you should be fine. Unfortunately the garages here does not hold any spaces for future use.
0
Votes
Room Tips
"Ask for the largest room you can afford"
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"For me was important to have the room looking to the street."
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"Already mentioned"
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"Try to ask for a room facing the street and not the back walls."
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