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The Marcel at Gramercy

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The Marcel at Gramercy
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2,794 Reviews from our TripAdvisor Community

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There are newer reviews for The Marcel at Gramercy
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Showing 2,391: English reviews
Temperance
Reviewed 1 week ago

The room was very run down. Ripped carpet, outlets not securely attached, headboard wearing away. I did not feel as though the room was thoroughly cleaned each day. The front desk staff was not attentive. The bellmen were the saving grace, though, they were excellent at their jobs. The location was great, we were close to where we needed to...

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Helpful?
1Thank 783abigailr
JP D, General Manager at The Marcel at Gramercy, responded to this review

Hello 783abigailr, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

London, United Kingdom
Reviewed 1 week ago

we stayed here for 3 nights at the beginning of february, our room was big lovely and very clean, the roof terrace was a nice touch with views of the empire state buiding, the staff was very helpful and a special thank you to kiara who helped make it extra special as my son proposed to his girlfriend whilst staying...

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Helpful?
Thank allison196731
JP D, General Manager at The Marcel at Gramercy, responded to this review

Hello allison196731, Thank you for your review and I am glad you had a wonderful stay! We are so fortunate to have an outstanding team here who are very helpful and truly enjoys what they do! Kiara delivers consistent service each time. She is one of the best we have in ensuring guest satisfaction. Please reach out to me directly...

Paris, France
Reviewed 1 week ago

I was in town for a 3-4 day program at NYU. The hotel is in the Village and near the campus so the location and ambience were fine for me. But, this is not a family oriented hotel. The staff were all nice but this is a European boutique-like hotel, which means the rooms are very small, the amenities are...

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Helpful?
1Thank donald c
JP D, General Manager at The Marcel at Gramercy, responded to this review

Hello donald c, Thank you for taking the time to share your feedback. It seems overall your stay went well. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short....

Reviewed 1 week ago via mobile

When i stay at the Marcel And i am far Away from Home i feel like i never left my County. The cleaniness is excepțional , the doorman Mohammad is always taking Good care of me . The front desk kiara , milta , claribel always recieve me with Open Arms And Smiles . The entire staff goes Above And...

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Helpful?
Thank Georgeta G
JP D, General Manager at The Marcel at Gramercy, responded to this review

Hello Georgeta G, Thank you for your review and I am glad you had a wonderful stay! We are so fortunate to have an outstanding team here who are very helpful and truly enjoys what they do! Milta, Claribel, Kiara, and Mohamed delivers consistent service each time. Please reach out to me directly for your next visit. I will ensure...

Reviewed 1 week ago

This is the second time my husband and I have stayed at this wonderful hotel. First off, the staff is so friendly and went above and beyond to make our stay great. Especially Milta and Claribel, who were just awesome! THANK YOU LADIES!! Our room had a beautiful view of the city, was very clean and the bed was super...

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Helpful?
Thank Candi N
JP D, General Manager at The Marcel at Gramercy, responded to this review

Hello Candi N, Thank you for your review and I am glad you had a wonderful stay! We are so fortunate to have an outstanding team here who are very helpful and truly enjoys what they do! Milta and Claribel delivers consistent service each time. Please reach out to me directly for your next visit. I will ensure another 5-STAR...

Chicago
Reviewed 1 week ago

Was here for business and would not return to this property. One hotel room flooded and the staff shut off the water to my room for the entire evening. There was no information about when the water would return. Additionally, the room was either stifling hot or freezing cold. The temperature control was not working properly. The one bright spot...

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Helpful?
Thank saraeO8979RW
JP D, General Manager at The Marcel at Gramercy, responded to this review

Hello saraeO8979RW, Thank you for taking the time to share your feedback. It was unfortunate we had an emergency with our water system during one of the nights you were staying with us. Our staff worked overtime in getting it resolved and we had the water back on an hour and a half after it went out. We did had...

Reviewed 1 week ago via mobile

When I arrived I felt welcomed and Claribel helped me settle in. The rooms were comfy and a good size. I stayed in a double queen with my two kids and it was perfect!!! The lounge upstairs was convenient for breakfast . The view was beautiful on the 10th floor.

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Helpful?
1Thank Jennifer A
JP D, General Manager at The Marcel at Gramercy, responded to this review

Hello Jennifer A, Thank you for your review and I am glad you had a wonderful stay! We are so fortunate to have an outstanding team here who are very helpful such as our GSA Claribel! Please reach out to me directly for your next visit. I will ensure another 5-STAR experience on your return. We are looking forward to...

New Hope, Pennsylvania
Reviewed 1 week ago via mobile

Excellent service, very nice room and good price. I particularly want to recognize Milta for her very attentive service. I had a the same great corner room my last two visits. Plenty of room, comfortable king bed.

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Helpful?
Thank Fred P
JP D, General Manager at The Marcel at Gramercy, responded to this review

Hello Fred P, Thank you for your review and I am glad you had a wonderful stay! We are so fortunate to have an outstanding team here who are very helpful like our Front Office Supervisor Milta. Please reach out to me directly for your next visit. I will ensure another 5-STAR experience on your return. We are looking forward...

Reviewed 1 week ago

2017/3/2から3/5まで1人で3泊しました。 部屋は8Fのシングルルーム(ツインとしても利用可能)。 この4日間は1月上旬並みの寒い日でしたが、暖房を操作する必要もなく快適でした。 心配していた冷蔵庫もミニバーのビバレッジがたくさん入ってましたが、それを出してビールや水を冷やせました。 ミニバーの使用は申告制のようでした。 バスルームはバスタブはなくシャワーのみでしたが、シャワーも可動式で問題ありませんでした。 トイレや洗面台も清潔でした。 使用しませんでしたが、ドライヤーもありました。ガウン、歯ブラシはなかったです。 このホテルを快適に使,用するコツは10Fのラウンジにあると思います。 10Fは6:30-23:00まで開いており、無料のコーヒーとwifiアクセス、3台のPCが用意されておりました。部屋では食事をするようなイスやテーブルはないため、10Fを利用するのが良いと思います。 フロントデスクの方は皆親切で、10Fがパーティで使えなく印刷ができない時間があったのですが、わたしのスマホから操作しフロントのプリンターで印刷してくれました。 深夜以外はドアマンがおられ、一定のセキュリティは保たれてると思います。 地下鉄Park AV23thまでは早歩きで5分くらいBroadway 23thまでは8分くらいでした。 Penn Station からも一度歩きましたが20分弱かかりました。 上記のことから立地も悪くないと思います。 ニューヨークのホテルはどこも高いようですが、JALのパッケージでそんなに高くなく予約できました。 - I stayed 3/2-3/5 /2017 3nights. My room was 8th floor. The room is availeble 2 person,apprentlly. I could use refrigerator,clean bath room(no bathtub) and hairdryer It can be available 10th free space(6:30-23:00) with free coffee and free wifi, They...

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Helpful?
1Thank toyoshih
JP D, General Manager at The Marcel at Gramercy, responded to this review
Google Translation

こんにちは、 あなたのレビューをありがとうと私はあなたが素敵な滞在をしてうれしいです!私たちは非常に幸運なことに、非常...

New York City, New York
Reviewed 2 weeks ago

A very courteous and friendly staff, great price and cozy room / place. I think it is a unbeatable deal, not to mention of a very convenient location. Subway and city buses are just a short walk. Will highly recommend my family and friends.

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Helpful?
Thank iftikhar2017
JP D, General Manager at The Marcel at Gramercy, responded to this review

Hello iftikhar2017, Thank you for your review and I am glad you had a wonderful stay! We are so fortunate to have an outstanding team here who are very helpful. Please reach out to me directly for your next visit. I will ensure another 5-STAR experience on your return. We are looking forward to seeing you again! JP - gm@marcelhotelnyc.com

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Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Our perfect location in historic Gramercy District offers easy access to public transportation and major airports. Within arms reach are the hip neighborhoods of the East Village and Lower East Side, Madison and Fifth Avenue shopping, Baruch College, the Empire State and Flatiron buildings, and Union Square. Midtown, Soho, Greenwich Village and Chelsea areas are just a short walk away. ... more   less 

Additional Information about The Marcel at Gramercy

Address: 201 East 24th Street, New York City, NY 10010-3801
Region: United States > New York > New York City > Manhattan , Murray Hill
Price Range: $254 - $643 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Marcel at Gramercy 4*
Number of rooms: 136
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Also Known As:
Marcel At Gramercy Hotel
Marcel New York
Marcel Hotel Nyc
Hotel Marcel New York
Marcel Nyc
Hotel Style:
#112 Business Hotel in New York City
#123 Luxury Hotel in New York City
#141 Family Hotel in New York City
#143 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Marcel at Gramercy staff and other travellers.
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Questions? Get answers from The Marcel at Gramercy staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Try and get a room higher up ours was on 6th floor”
 of 5 bubbles davem656, 22 Mar 2017 | Read review
“great staff, good location”
 of 5 bubbles G2127DAashleyl, 20 Mar 2017 | Read review
“We have stayed in a variety of rooms and all are OK. Higher floors offer better views.”
 of 5 bubbles brookslambert, 2 Mar 2017 | Read review
“Get an upper floor room away from street noise.”
 of 5 bubbles LongIdler, 28 Feb 2017 | Read review
“Ask for a room high up with a view of The Empire State Building”
 of 5 bubbles tracymurten, 22 Feb 2017 | Read review
5 of 5