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The Marcel at Gramercy

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The Marcel at Gramercy
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2,806 Reviews from our TripAdvisor Community

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Showing 2,400: English reviews
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Clarks Summit
Reviewed yesterday NEW

I recently moved out of state from my longtime Gramercy home. Marcel's quality during my stays there is "going home". Excellent friendly and attentive staff, comfortable and clean rooms...very reasonable rates! You can't beat this in NYC. Thank you Marcel.

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Helpful?
Thank craigmS8626CZ
Bolton, United Kingdom
Reviewed yesterday NEW

We stayed here for 3 nights and were very impressed with the room. The room was bigger than we expected and we had requested a queen size bed which was certainly welcome after sightseeing all day. There is complimentary tea and coffee available 24/7 on the 10th floor and free wi-fi is also available here. The reception staff, particularly Scott...

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Thank STUART H
Reviewed 2 days ago NEW

I like the hotel, it is clean, the rooms have nice decoration and it is at a good location. We only had a problem with the AC of our room. Other than that, I loved the atmosphere in this place. The hotel porter, Mohamed, was exceptionally friendly and helpful. I recommend this place.

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Helpful?
Thank Vivian V
JP D, General Manager at The Marcel at Gramercy, responded to this review

Hello Vivian V, Thank you for your review and I am glad you had a wonderful stay! Mohamed is truly amazing and our guest loves him. He is one of the best we have in ensuring guest satisfaction. Please reach out to me directly for your next visit. I will ensure a 5-STAR experience on your return. We are looking...

Beaumont
Reviewed 2 days ago NEW

The Marcel is a great hotel. Wonderful rooms, amazing staff and great location! Walk to Union Square, to Madison square, close to green line subway... just a great place to be. Would definitely recommend this hotel to business and family travel!

Review collected in partnership with this hotel
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Helpful?
Thank Uliana T
JP D, General Manager at The Marcel at Gramercy, responded to this review

Hello Uliana T, Thank you for your review and I am glad you had a wonderful stay! We are so fortunate to have an outstanding team here who are very helpful and truly enjoys what they do! Please reach out to me directly for your next visit. I will ensure another 5-STAR experience on your return. We are looking forward...

Limerick, Ireland
Reviewed 3 days ago NEW

I've recently returned from New York & spent four nights at this hotel in a superior room! My suggestion would be ensure you book a superior room on arrival we were greeted by Scott (a really nice guy) he gave us the keys and when we arrived into the room were very disappointed it was tiny however from my research...

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Helpful?
Thank deer88
JP D, General Manager at The Marcel at Gramercy, responded to this review

Hello deer88, Thank you for your review and I am glad you had a wonderful stay! We are so fortunate to have an outstanding team here who are very helpful and truly enjoys what they do! Scott delivers consistent service each time. He is one of the best we have in ensuring guest satisfaction. Please reach out to me directly...

Reviewed 4 days ago NEW

Copy of letter sent to The Marcel: Good morning, Yesterday I checked out of the Marcel after a two night stay booked by NYU. I had forgotten in the hotel room fridge a very special box of gift chocolates from France for our New York friend. When we returned to fetch our luggage in the late afternoon, Mita and Kiara...

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Helpful?
Thank Vivian v
JP D, General Manager at The Marcel at Gramercy, responded to this review

Hello Vivian v, Thank you for your review and I am glad you had a wonderful stay! We are so fortunate to have an outstanding team here who are very helpful and truly enjoys what they do! Milta and Kiara are both amazing and sincerely cares about your Marcel experience. Please reach out to me directly for your next visit....

Chicago, Illinois
Reviewed 5 days ago NEW

From the minute we arrived at the hotel, The Marcel at Gramercy made our experience so memorable! The two ladies that checked us in were so personable and were more than helpful when we asked questions. We were talking and my mom had told them she had not been having a very good past couple weeks and really needed a...

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Helpful?
Thank SarahTrik
JP D, Owner at The Marcel at Gramercy, responded to this review

Hello Adele F, Thank you for your review and I am glad you had a wonderful stay! We are so fortunate to have an outstanding team here who are very helpful and truly enjoys what they do! Britney and Claribel are both amazing and sincerely cares about your Marcel experience. Please reach out to me directly for your next visit....

Reviewed 5 days ago NEWvia mobile

Fabulous hotel in a great location. Staff very helpful. Lovely views from the 10th floor lounge where there was free wifi and complimentary tea and coffee. Room was great and had everything you needed for your stay. Would recommend to friends and family.

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Helpful?
1Thank Adele F
JP D, General Manager at The Marcel at Gramercy, responded to this review

Hello Adele F, Thank you for your review and I am glad you had a wonderful stay! We are so fortunate to have an outstanding team here who are very helpful and truly enjoys what they do! Please reach out to me directly for your next visit. I will ensure another 5-STAR experience on your return. We are looking forward...

Reviewed 6 days ago NEWvia mobile

The hotel is simply amazing and the hotel staff is friendly and very accomodating, it feels like my home away from home!keep up the excellent service and cleanliness of the hotel.good location,and the price is affordable, good job!

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Helpful?
1Thank Jani P
JP D, General Manager at The Marcel at Gramercy, responded to this review

Hello Jani P, Thank you for your review and I am glad you had a wonderful stay! We are so fortunate to have an outstanding team here who are very helpful and truly enjoys what they do! Please reach out to me directly for your next visit. I will ensure another 5-STAR experience on your return. We are looking forward...

Scotland UK
Reviewed 1 week ago

From the moment we arrived the staff were exceptional, from the girls behind the front desk to the cleaners and Micheal who helped us a lot hail cabs, store our bags and carried bags to shuttle bus for us. We were there for 7 nights and room was cleaned brilliantly everyday. Room was not huge but fine for us as...

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Helpful?
Thank Dave M
JP D, General Manager at The Marcel at Gramercy, responded to this review

Hello Dave M, Thank you for your review and I am glad you had a wonderful stay! We are so fortunate to have an outstanding team here who are very helpful and truly enjoys what they do! Michael is one of the best we have in ensuring guest satisfaction. Please reach out to me directly for your next visit. I...

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Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Our perfect location in historic Gramercy District offers easy access to public transportation and major airports. Within arms reach are the hip neighborhoods of the East Village and Lower East Side, Madison and Fifth Avenue shopping, Baruch College, the Empire State and Flatiron buildings, and Union Square. Midtown, Soho, Greenwich Village and Chelsea areas are just a short walk away. ... more   less 

Additional Information about The Marcel at Gramercy

Address: 201 East 24th Street, New York City, NY 10010-3801
Region: United States > New York > New York City > Manhattan , Murray Hill
Price Range: $265 - $656 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Marcel at Gramercy 4*
Number of rooms: 136
Reservation Options:
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Also Known As:
Marcel At Gramercy Hotel
Marcel New York
Marcel Hotel Nyc
Hotel Marcel New York
Marcel Nyc
Hotel Style:
#112 Business Hotel in New York City
#122 Luxury Hotel in New York City
#141 Family Hotel in New York City
#143 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Marcel at Gramercy staff and other travellers.
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Questions? Get answers from The Marcel at Gramercy staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try and get a room higher up ours was on 6th floor”
 of 5 bubbles davem656, 22 Mar 2017 | Read review
“great staff, good location”
 of 5 bubbles G2127DAashleyl, 20 Mar 2017 | Read review
“We have stayed in a variety of rooms and all are OK. Higher floors offer better views.”
 of 5 bubbles brookslambert, 2 Mar 2017 | Read review
“Get an upper floor room away from street noise.”
 of 5 bubbles LongIdler, 28 Feb 2017 | Read review
“Ask for a room high up with a view of The Empire State Building”
 of 5 bubbles tracymurten, 22 Feb 2017 | Read review
5 of 5