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NYLO New York City

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NYLO New York City
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4,345 Reviews from our TripAdvisor Community

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Showing 4,050: English reviews
Barcelona, Spain
Reviewed 7 October 2015

I stayed at one of the rooms with terrace on 15th floor. Quite a privilege in NY! Downstairs, staff very friendly, nice crowd visiting the bars, excellent drink selections... couldn't have asked for a better place for my NY comeback!

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Helpful?
Thank laurentg888
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear laurentg888, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you enjoyed your stay and the hotel overall! Thank you for your compliments regarding the hotel's product, services and recognition of our staff! Your comments will be shared with our entire team so...

Reviewed 7 October 2015

We've stayed here many times and just returned from a weeklong visit that was the best yet. We used to live on the UWS, so it is our perfect go-to place. We were upgraded to a wonderful corner room w/river view, everything is clean, pristine, contemporary, just perfect.The staff is the nicest I have ever encountered. With the 1 subway...

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1Thank Elaine F
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear Elaine F, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you enjoyed your stay and the hotel overall! Thank you for your compliments regarding the hotel's product, services and recognition of our staff! Your comments will be shared with our entire team...

Greensboro, North Carolina
Reviewed 6 October 2015

Great location. Friendly and helpful staff. Rooms are clean and comfortable but a bit noisy. I could easily hear persons next door and in the hallway. The concierge gave us a great recommendation for Sunday brunch and the front desk arranged for s seamless transfer to the airport. We will definitely go back to NYLO Hotel!

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1Thank Katherine G
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear Katherine G, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you enjoyed your stay and the hotel overall! Thank you for your compliments regarding the hotel's product, services and recognition of our staff! Your comments will be shared with our entire team...

Rio de Janeiro, RJ
Reviewed 6 October 2015 via mobile

To start, I wasn't even welcomed here. The morning staff of the front desk couldn't be worse. They told me they would call when the room was ready, but they didn't. Had to keep coming back to ask and watch they roll their eyes. The hotel itself is just ok. It is a pretentious hotel trying to be something it...

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Helpful?
Thank Leo D
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear Leo D, Thank you for contributing your feedback regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team. Hopefully, this will enable us to achieve our goal of exceeding our guests' expectations. Warm Regards, Mark Miller General Manager

Carpi, Italy
Reviewed 6 October 2015

Nice hotel and location . Easy to access to Metro' and breakfast places all around .Nice hall ,terrace and rooms. Everything is well cleaned. Good restaurants and reasonably costing are not easy to be found around the hotel. Unfortunately beds are to small for 2 adults (over15th years). The Parking service is ok but the cost is heavy, 60 USD...

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Thank bruno_maccari
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear bruno_maccari, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you enjoyed your stay and the hotel overall! Thank you for your compliments regarding the hotel's product and services. Your comments will be shared with our entire team so they may be properly...

London
Reviewed 6 October 2015 via mobile

I asked ahead of time for a quiet room. So was dismayed they put me next to the building works which start up early every morning except Sunday. I told them I was majorly tired and sensitive to noise but reception effectively said tough there are no other rooms free. Why would a hotel put a light sleeper in a...

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Helpful?
1Thank Corrinne_7
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear Corrinne_7, Thank you for contributing your feedback regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team. Hopefully, this will enable us to achieve our goal of exceeding our guests' expectations. Warm Regards, Mark Miller General Manager

West Hollywood, California
Reviewed 6 October 2015

Terrace view room was a little over stated in the pictures as a opposed to the web sight On the second night at around 11 pm I attempted to return to my room and went to the front desk THREE times to get a key that worked. On the fourth attempt I was told that the room key "had to...

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3Thank Terry S
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear Terry S, Thank you for contributing your feedback regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team. Hopefully, this will enable us to achieve our goal of exceeding our guests' expectations. Warm Regards, Mark Miller General Manager

Salem
Reviewed 6 October 2015

Thoroughly enjoyed our stay at the NYLO. The hotel was clean and the staff was very courteous. Our bed was very comfortable. They have a terrace up on the 16th floor that is wonderful. We would get our drinks from the bar and go up there to unwind. Lovely views of the city. I would skip the breakfast at Serafina,...

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Helpful?
Thank wmerril
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear wmerril, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that we were able to meet your expectations and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's product, services and recognition of our staff! Your comments will...

CT
Reviewed 6 October 2015

Big rooms by NYC standards. Comfy bed. Quiet except for street noise- could not hear neighbors. There is a hipster crowd in the bar, but it is easy to avoid them if you choose to. I would stay there again.

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Thank cam388
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear cam388, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you enjoyed your overall stay and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's product and services. Your comments will be shared with our entire team...

Santa Maria, California
Reviewed 5 October 2015

Located in the upper west-side nylo is a great location to catch the subway, to get the New York feel, and still not be in the hustle and bustle of Times Square. It is an ideal hotel for all travelers

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Thank boavistafarms
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear boavistafarms, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you enjoyed your stay and the hotel overall! Thank you for your compliments regarding the hotel's services. Your comments will be shared with our entire team so they may be properly addressed. The...

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Staying in Upper West Side

Neighbourhood Profile
Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theatre performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
NYLO New York City blends NYLO’s signature urban, industrial design with the energy, color and fashions of New York’s Jazz Era, creating a comfortable, social and stylish hotel experience. Guests will appreciate the location’s convenient access to Manhattan’s business and leisure destinations, access to the residential amenities of one of New York’s best neighborhoods, and three highly fashionable bar and restaurant venues located within the hotel.Luxury guest rooms and suites feature all new custom furnishings; cutting-edge design in a warm palette of grays and blues paired with pops of vibrant color from accents such as hanging lamps and metal doors on storage cabinets and nightstands; and original artwork from local artists. Rooms also feature high-speed internet and the signature NYLO NYTE bed—the most comfortable in the industry. A number of rooms offer balconies and stunning views of the New York City skyline, Central Park and the Hudson River. ... more   less 

Additional Information about NYLO New York City

Address: 2178 Broadway, at W 77th Street, New York City, NY 10024-6647 (Formerly On The Ave Hotel)
Region: United States > New York > New York City > Upper West Side , Manhattan
Price Range: $276 - $598 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NYLO New York City 4*
Number of rooms: 291
Reservation Options:
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Also Known As:
Hotel On The Ave
On The Ave Hotel
On The Ave Manhattan
Ave Hotel New York
Hotel Style:
#54 Business Hotel in New York City
#82 Family Hotel in New York City
#123 Romantic Hotel in New York City
#130 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from NYLO New York City staff and other travellers.
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Questions? Get answers from NYLO New York City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are small compared to hotels I've stayed in but, of course, it is New York. ”
 of 5 bubbles GolfGalAZ, 21 Mar 2017 | Read review
“Good sized rooms in NYC are still small, so pack on the lighter side.”
 of 5 bubbles rachelkX6120JH, 20 Mar 2017 | Read review
“Ask for your drink in a plastic cup and head up to the rooftop terrace at sunset”
 of 5 bubbles 620samanthac, 20 Mar 2017 | Read review
“Higher floors nicer rooms better views!”
 of 5 bubbles BIGPACK007, 18 Mar 2017 | Read review
“Room 924 and similar locations seems to be large and configured with more usable space. ”
 of 5 bubbles Pearlmutha, 16 Mar 2017 | Read review
5 of 5