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NYLO New York City

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NYLO New York City
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4,391 Reviews from our TripAdvisor Community

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Showing 4,095: English reviews
Dallas Texas
Reviewed 20 October 2015

Recently stayed on business and the hotel first impressions were great! Door staff on point - wonderful bar meeting area - locals were in bar area because it's clearly a happening place to be - but not too loud to disrupt the overall hotel feel - rooms were on the spacious side for a New York boutique hotel- complementry water...

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1Thank 901phillips
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear 901phillips, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you enjoyed your stay and the hotel overall! Thank you for your compliments regarding the hotel's product, services and recognition of our staff! Your comments will be shared with our entire team so...

Mexico City
Reviewed 20 October 2015

Hotel Staff was spectacular. Biggest highlight: 16 th floor balcony!!! Loved the neighborhood! The concierge was especially helpful and friendly, loved the decor and the pet friendliness. Had a blast!

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1Thank eduardok1
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear eduardok1, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you enjoyed your stay and the hotel overall! Thank you for your compliments regarding the hotel's product, services and recognition of our staff! Your comments will be shared with our entire team so...

Westport, Connecticut
Reviewed 20 October 2015 via mobile

Great location near Beacon Theater. Modern sleek decor with cool lobby space. Rooms were nicely done with excellent bed. Missing some amenities like robes in room. Bar service was horrible. Ordered 2 cappuccinos at 4:30pm on Saturday which wasn't a particularly busy time. Server asked where we were sitting and I pointed to the table. After 20 minutes I found...

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Helpful?
1Thank Robert F
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear Robert F, Thank you for contributing your feedback regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team. Hopefully, this will enable us to achieve our goal of exceeding our guests' expectations. Warm Regards, Mark Miller General Manager

Williamsburg
Reviewed 20 October 2015

Other than needing to switch rooms, our multi night stay was very good and very convenient. We have stayed here numerous times over the last two years. However, the continued rise in it's room rates,now above the national brands (Starwood, Choice, Hilton, Marriott etc), this bare bones boutique hotel' by not being affiliated with a national brand makes it harder...

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1Thank T6804BAmichaelm
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear T6804BAmichaelm, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you enjoyed your stay and the hotel overall! Thank you for your compliments regarding the hotel's product and services. Your comments will be shared with our entire team so they may be properly...

Exeter, United Kingdom
Reviewed 19 October 2015

We stayed for five nights at the Nylo Hotel, I booked a room on the 15th floor which overlooked the Hudson river with balcony,it was great! After hard and enjoyable days sightseeing it was a joy to get back to the upper west side to relax. Lovely area, felt quite at home there. easy to get around using the subway.

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2Thank nessie71
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear nessie71, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you enjoyed your stay and the hotel overall! Thank you for your compliments regarding the hotel's product and services. Your comments will be shared with our entire team so they may be properly...

Columbus, OH
Reviewed 19 October 2015

The NYLO is a modern and sophisticated property (without being stuffy) in an excellent location. The rooms are large by NYC standards and very cool. The lobby bar was OUTSTANDING. Excellent atmosphere, excellent service and drinks. Easily the coolest hotel bar I have seen. Comfortable and intimate yet energetic. Many local New Yorker's hit the bar for happy hour which...

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Thank Roland d
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear Roland d, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that we were able to meet your expectations and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's product, services and recognition of our staff! Your comments...

Santiago Metropolitan Region, Chile
Reviewed 19 October 2015

I spent five nights at NYLO. The room was very comfortable, excellent bed, everything absolutely clean... the only problem is that in front of NYLO there is a building in work, and it makes an unbearable sound from seven am...

Review collected in partnership with this hotel
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Thank 382vicente
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear 382vicente, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you had a comfortable stay and you enjoyed the hotel overall! Thank you for your compliments regarding the hotel's product and services. I apologize for the inconvenience you experienced with the construction early...

Toronto, Canada
Reviewed 19 October 2015

Did not have a great experience the first time we stayed, but the hotel redeemed itself on our second complimentary stay. They did everything possible to improve our our first visit. Commendations for that.

Review collected in partnership with this hotel
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Thank Valerie B
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear Valerie B, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you enjoyed your stay and the hotel overall! Thank you for your compliments regarding the hotel's product and services! Your comments will be shared with our entire team so they may be...

Brisbane, Australia
Reviewed 19 October 2015

My partner and I stayed 6 nights at NYLO in September 2015. The upper west side (UWS) is a great location (not too busy or touristy) and the hotel has plenty of transport, food, and entertainment options nearby. The downstairs bar is charming but expensive. A few drinks (from the local liquor store) on the rooftop terrace was far more...

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Helpful?
Thank Matt P
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear Matt P, It was our pleasure to have you stay with us! Thank you for contributing your feedback regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team. Hopefully, this will enable us to achieve our goal of exceeding our guests' expectations. Warm Regards,...

Stamford, Connecticut
Reviewed 19 October 2015 via mobile

We stayed at this hotel for two nights in the penthouse suite this past weekend for our wedding in Central Park. Right at check in staff greeted us ready to help with bags and super friendly. The hotel lobby and bar "boutique" looking and such a cool space. Reaching our room the suite again very cool space and modern furniture....

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Thank Clew1115
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear Clew1115, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you enjoyed your stay and the hotel overall! Thank you for your compliments regarding the hotel's product, services and recognition of our staff! Your comments will be shared with our entire team so...

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Staying in Upper West Side

Neighbourhood Profile
Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theatre performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
NYLO New York City blends NYLO’s signature urban, industrial design with the energy, color and fashions of New York’s Jazz Era, creating a comfortable, social and stylish hotel experience. Guests will appreciate the location’s convenient access to Manhattan’s business and leisure destinations, access to the residential amenities of one of New York’s best neighborhoods, and three highly fashionable bar and restaurant venues located within the hotel.Luxury guest rooms and suites feature all new custom furnishings; cutting-edge design in a warm palette of grays and blues paired with pops of vibrant color from accents such as hanging lamps and metal doors on storage cabinets and nightstands; and original artwork from local artists. Rooms also feature high-speed internet and the signature NYLO NYTE bed—the most comfortable in the industry. A number of rooms offer balconies and stunning views of the New York City skyline, Central Park and the Hudson River. ... more   less 

Additional Information about NYLO New York City

Address: 2178 Broadway, at W 77th Street, New York City, NY 10024-6647 (Formerly On The Ave Hotel)
Region: United States > New York > New York City > Upper West Side , Manhattan
Price Range: $286 - $602 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NYLO New York City 4*
Number of rooms: 291
Reservation Options:
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Also Known As:
Hotel On The Ave
On The Ave Hotel
On The Ave Manhattan
Ave Hotel New York
Hotel Style:
#54 Business Hotel in New York City
#82 Family Hotel in New York City
#123 Romantic Hotel in New York City
#128 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from NYLO New York City staff and other travellers.
47 questions
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Questions? Get answers from NYLO New York City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room facing Broadway”
 of 5 bubbles KristyF_12, 29 Mar 2017 | Read review
“I stayed in room 1221, which had no view but it had a great cocooned feeling and a spacious layout.”
 of 5 bubbles sbukspan, 28 Mar 2017 | Read review
“They advertised room we stayed in to have a panoramic view of the city and the Hudson River. We stayed in room 1408 and it had a very limited view of the Huddon and no view of the city. We mostly looked at the buildings across the street. When we complained about this, front desk staff was less then helpful just stating "nothing else available". Got the impression that it was just too bad we did not like our room. Also, because we were on the 14th floor, we had floor to ceiling windows with a balcony. There was snow on the balcony and when the heavy drapes were open that side of the room was cold even with the heat on. Would probably not stay in this hotel again. ”
 of 5 bubbles waynehA7194DG, 24 Mar 2017 | Read review
“great views, fantastic location, parking garage a block away”
 of 5 bubbles aarono218, 22 Mar 2017 | Read review
“Rooms are small compared to hotels I've stayed in but, of course, it is New York. ”
 of 5 bubbles GolfGalAZ, 21 Mar 2017 | Read review
5 of 5