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NYLO New York City

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NYLO New York City
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4,511 Reviews from our TripAdvisor Community

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There are newer reviews for NYLO New York City
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Showing 4,214: English reviews
Falkirk, United Kingdom
Reviewed 3 days ago NEW

This was my first time staying at NYLO and I would definitely stay there again. Everyone is so friendly and polite and nothing is too much trouble. The bed was amazingly comfortable and I slept like a baby. We stayed in a standard room which was clean and actually bigger than I expected. My favourite aspect was that it's just...

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Helpful?
Thank Lauren L
Connie W, General Manager at NYLO New York City, responded to this review

Dear Lauren L, Great to hear that after one stay you’re planning on staying with us again! We’re grateful for your noticing our staff’s positive attitude and look forward to sharing your review with them. Happy you loved our beds and our location. We look forward to your next trip! Warm regards, Connie

Reviewed 3 days ago NEWvia mobile

I was touring colleges with my daughter & we had to spend the night in the city. The hotel was convenient & the room was very comfortable. It was close to where we needed to go he next morning & they happily valet parked the car overnight. I'd stay there again.

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Helpful?
Thank Karin B
Connie W, General Manager at NYLO New York City, responded to this review

Dear Karin B, Happy that you and your daughter enjoyed your stay and found the valet parking convenient. Thanks for your great review and best of luck to your daughter with this big decision! We look forward to your next stay, perhaps for orientation? Warm regards, Connie

Sainte Marie De Gosse
Reviewed 3 days ago NEW

Staff should be trained to respect customers, rooms must be cleaned everyday, service should be impeccable. We came to relax and we left more stressed than before. Such a bad experience, we definitely don't recommand it.

Review collected in partnership with this hotel
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Helpful?
1Thank 723margauxg
Connie W, General Manager at NYLO New York City, responded to this review

Dear 723margauxg, We’re so sorry to hear you had issues with service during your stay. We know how important it is to be able to relax on any trip and we’re sorry that you left feeling stressed. We’d appreciate the chance to get a better sense of the problems you experienced so we can make this right. Would you be...

Athens, Georgia
Reviewed 3 days ago NEW

I have stayed exclusively on all trips to Ny for the last four years. The rooms atr comfortable, the staff helpful and the location is great. On this trip there was a free continental breakfast at the attached Serafina restaurant. The breakfast (muffin, croissant and coffee) was not particularly good and I skipped eating there the next two days. The...

Review collected in partnership with this hotel
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Helpful?
Thank sfeldman41
Connie W, General Manager at NYLO New York City, responded to this review

Dear sfeldman41, Great to hear you’ve become a regular! We’re glad our staff has been helpful and the location has been a good fit for your needs. We appreciate your feedback on the breakfast options at Serafina and we’re happy you’ve enjoyed dining at Red Farm. We’re grateful for your choosing to stay with us these past four years and...

A TripAdvisor Member
Madison, Wisconsin
1 review
Reviewed 4 days ago NEW

We enjoyed this hotel very much, the mattress and pillows were wonderful, for me anyway. It has a VERY cool vibe. HOWEVER, on the 3rd day of our stay, a family with 3 small children moved in to the adjoining room. They were up at 6:00am and were VERY loud. We pounded on the door, no luck. We called the...

Review collected in partnership with this hotel
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Helpful?
Thank A TripAdvisor Member
Connie W, General Manager at NYLO New York City, responded to this review

We put a lot of care into curating our decor and we’re happy you enjoyed the hotel overall. We're sorry to hear about the issues you had with noise though. We know how important sleep is on any trip. We should have been more considerate when we assigned your room and done a better job of taking care of the...

Paris, France
Reviewed 4 days ago NEWvia mobile

I have be attended by very helpful staff - clean and design hotel . Convenient with outlets and lots of place to have your breakfast around . I have been attended to Amado who has been helpful for my stay at the hotel .

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Helpful?
Thank eljettrotter
Connie W, General Manager at NYLO New York City, responded to this review

Dear eljetrotter, We’re grateful for your taking the time to acknowledge Amado’s hard work and look forward to sharing your review with him. Happy you appreciated our design and had a chance to get breakfast at Serafina. Hope you’ll stay with us again if you return to New York! Warm regards, Connie

West Hartford, Connecticut
Reviewed 4 days ago NEW

This hotel offers everything a visitor needs with a boutique feel. We just love it. The employees are all very accommodating, gracious, and friendly. The rooms are impeccable and the beds are extremely comfortable. There are so many positives from the pet friendly environment to the best location. It's quiet but yet steps away from all the action. This is...

Review collected in partnership with this hotel
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Helpful?
Thank sharg927
Connie W, General Manager at NYLO New York City, responded to this review

Dear sharg927, So great to hear you loved our overall feel and had a great experience with our staff. We’re honored to be your go-to hotel and appreciate your excellent review. We can’t wait for your next trip! Warm regards, Connie

Arlington, Virginia
Reviewed 4 days ago NEW

Nice property centrally located in the UWS and close to transportation. Great alternative to the hustle and bustle of times square and lower Manhattan. Restaurants are abundant within steps of this hotel

Review collected in partnership with this hotel
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Helpful?
Thank Snillow
Connie W, General Manager at NYLO New York City, responded to this review

Dear Snillow, We’re lucky that Upper West Side has a lot going on (including some great restaurants and public transit), while away from the hustle and bustle. Happy to hear it was a good fit for your trip. Thanks for your review and for choosing to stay with us. Hope you’ll choose us again next time you’re in town. Warm...

Herndon, Virginia
Reviewed 4 days ago NEW

Beautiful hotel in a great location. Love the 16th floor outdoor seating area. The bar in the lobby is cute and the bonus was the 2 complimentary drinks we received upon check in. The staff was so nice and accommodating! Only down side was there was nothing in the room to tell us where the ice machine was. It's located...

Review collected in partnership with this hotel
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Helpful?
Thank elizabethfY2673PR
Connie W, General Manager at NYLO New York City, responded to this review

Dear elizabethfY2673PR, Happy you love our vibe and location. Great to hear you enjoyed our space on the 16th floor and your welcome drinks. Our staff is a big part of what makes NYLO special, and we're grateful for your noticing their efforts. Thanks for letting us know that you had trouble tracking down the ice machine. We’ll do a...

Aventura, Florida
Reviewed 5 days ago NEW

I have stayed at the NYLO, New York City, before & my major complaint is that either the a/c or the heat, depending on the time of the year takes forever to adjust to a temperature that you can live with. If it was not for the engineer who kept coming up to the room to adjust the thermostat &...

Review collected in partnership with this hotel
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Helpful?
Thank Linda S
Connie W, General Manager at NYLO New York City, responded to this review

Dear Linda S, Sorry to hear about the issues you’ve had with heating and cooling. We know especially with New York’s extreme weather that can be a nuisance. We’re happy that the technician was able to get it taken care of and that the upgrade made you feel at home. Great to hear you could see our lobby having something...

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Staying in Upper West Side

Neighbourhood Profile
Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theatre performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
NYLO New York City blends NYLO’s signature urban, industrial design with the energy, color and fashions of New York’s Jazz Era, creating a comfortable, social and stylish hotel experience. Guests will appreciate the location’s convenient access to Manhattan’s business and leisure destinations, access to the residential amenities of one of New York’s best neighborhoods, and three highly fashionable bar and restaurant venues located within the hotel.Luxury guest rooms and suites feature all new custom furnishings; cutting-edge design in a warm palette of grays and blues paired with pops of vibrant color from accents such as hanging lamps and metal doors on storage cabinets and nightstands; and original artwork from local artists. Rooms also feature high-speed internet and the signature NYLO NYTE bed—the most comfortable in the industry. A number of rooms offer balconies and stunning views of the New York City skyline, Central Park and the Hudson River. ... more   less 

Additional Information about NYLO New York City

Address: 2178 Broadway, at W 77th Street, New York City, NY 10024-6647 (Formerly On The Ave Hotel)
Region: United States > New York > New York City > Upper West Side , Manhattan
Price Range: $302 - $612 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NYLO New York City 4*
Number of rooms: 291
Reservation Options:
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Also Known As:
Hotel On The Ave
On The Ave Hotel
On The Ave Manhattan
Ave Hotel New York
Hotel Style:
#54 Business Hotel in New York City
#81 Family Hotel in New York City
#122 Romantic Hotel in New York City
#129 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from NYLO New York City staff and other travellers.
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Questions? Get answers from NYLO New York City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a Deluxe King Room - corner room on Broadway (perfect for solo or couple) - or large double in the back for quiet! ”
BarbaraY969, 22 Apr 2017 | Read review
“I suggest a room on a higher floor to reduce the sound of street noise and traffic.”
378judyf, 21 Apr 2017 | Read review
“If you want quiet, try a room facing the courtyard.”
IgFlitz, 21 Apr 2017 | Read review
“Corner room”
Snillow, 19 Apr 2017 | Read review
“We had a double queen room. The view out the window was a brick wall. Not that this mattered as we weren't in the room except to sleep. I would ask for a room overlooking Broadway and hopefully they can accommodate your request. ”
elizabethfY2673PR, 19 Apr 2017 | Read review
5 of 5