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The Westin New York Grand Central

Booking.comUSD 256*
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GreenLeadersBronze level
07/05/2017 08/05/2017
1 room 2 adults 0 children
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The Westin New York Grand Central
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3,156 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin New York Grand Central
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Showing 2,534: English reviews
Reviewed 28 November 2016 via mobile

This hotel is perfect for exploring newyork. Its a 5 minute walk from grand central station, 15 minutes from empire state building and 20 mins from time square. Its ideal for exploring. There is a cebtral café up thw road opposite grand cebtral station which is handy for food. I found with this hotel though if you didnt have alot...

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Helpful?
Thank Laura W
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Laura W, Thank you for taking the time to review our hotel. am delighted to hear that you had a wonderful stay with us. I am happy to hear that our hotel’s location worked to your advantage. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I...

Dublin, Ireland
Reviewed 27 November 2016

Firstly I will tell you that the beds are very comfortable. The rooms were clean and had everything we needed. This was a late birthday trip for my 7 year old daughter. Before we went I emailed and asked if possible a room with a view. I was told sure, when we check in they will see what they can...

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Helpful?
Thank Felicity R
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Felicity R, Thank you for taking the time out to review our hotel. I am delighted to hear you have enjoyed your stay with us. However, I am sorry to hear that your encounters with our Front Office Staff was not welcoming. I will be sure to forward your comment to management. I want to thank you for the...

Pittsburgh
Reviewed 25 November 2016

One of the friendliest and welcoming staff in the Starwood brand. We've been going back here for over 8 years and the W Insider, Pam is one of the very best to accommodate your needs. The location is fantastic for shopping, being close to Grand Central and great restaurants. It's also a relatively quiet location for a prime Manhattan location.

Review collected in partnership with this hotel
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Helpful?
Thank Dave T
Derby, United Kingdom
Reviewed 25 November 2016

Four nights at this hotel during a stay in NYC with friends was wonderful. The check in seemed a bit laborious to me, they offered free Wi-Fi and to complete the free bit you had to supply your email address, home address telephone number, I’m thinking why you have all this with the booking. The alternative was a charge of...

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Helpful?
1Thank Robinia56
County Durham, United Kingdom
Reviewed 25 November 2016

Every aspect of my recent stay was superb with friendly,helpful staff in all areas and a spacious,well equiped and comfortable room. The hotel's location is excellent for accessing New York attractions. Grand Central subway is a 4 minute walk away while the airport transfer coach stops 1 block down on 41st street.My room on 34th floor had the most amazing...

Review collected in partnership with this hotel
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Helpful?
Thank audreyt628
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello audreyt628, Thank you for taking the time to review our hotel. am delighted to hear that you had a wonderful stay with us. I am happy to hear that our hotel’s location worked to your advantage. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will...

San Marino, California
Reviewed 25 November 2016

Overall, the hotel was great. Phenomenal location with easy access to subway systems. Decent room for New York. Room was relatively clean, however, bathtub enamel was chipping away. Employees at the restaurant had a bit of an attitude, however, were capable and did a good job.

Review collected in partnership with this hotel
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Helpful?
Thank legacyscreening
Toronto, Ontario, Canada
Reviewed 25 November 2016

As a SPG platinum member, I was offered a free upgraded corner room with great views at a high floor and away from the elevator. The room was spotless clean, and the room service was quick and professionally done. The only pities were that the room could not have 100% blackout because one of the window covering could not cover...

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Helpful?
Thank Shiny Z
Ashbourne, United Kingdom
Reviewed 24 November 2016

Just spent 4 nights at this hotel during a stay in NYC with friends. It was great. Check in was fairly quick and easy and was given an upgrade from our booked standard room. The room had plenty of space, comfy bed, huge telly, mini bar (expensive) but staff arranged for a small fridge to be installed which we used...

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Helpful?
Thank Joan R
Atlanta, Georgia
Reviewed 24 November 2016

Just spent three days and two nights in NYC for a whirlwind leisure visit, and the Westin NY Grand Central was a perfect choice for lodging. Excellent room at a great rate with amazing view of Empire State Building, THE most comfortable bed (!), attentive and courteous staff, perfect location by Grand Central with much walkable nearby, and everything else...

Review collected in partnership with this hotel
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Helpful?
2Thank rsmulian
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello rsmulian, Thank you for taking the time to review our hotel. am delighted to hear that you had a wonderful stay with us. I am happy to hear that our hotel’s location worked to your advantage. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will...

Brisbane, Australia
Reviewed 24 November 2016

The hotel has the feeling of luxury. The staff are extremely helpful for persons traveling and the room was well appointed. Quick and easy checkin including an early time due to our travel arrangements.

Review collected in partnership with this hotel
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Helpful?
Thank Chris N

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07/05/2017 08/05/2017
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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $293 - $714 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#62 Green Hotel in New York City
#151 Luxury Hotel in New York City
#156 Romantic Hotel in New York City
#165 Family Hotel in New York City
#173 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin New York Grand Central staff and other travellers.
81 questions
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Exeter, United Kingdom

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Questions? Get answers from The Westin New York Grand Central staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Whenever possible get a high floor. As you would expect on a busy street in NY the traffic noise can be an issue.”
michaelgD820WV, 27 Apr 2017 | Read review
“Bed pillow had stains on it, bedding was very wrinkled, robe in bathroom had several areas on dirt on it. They never did remake the bed for us as promised.”
jackiesO4003GF, 27 Apr 2017 | Read review
“If noise is a concern, ask for a room not facing 42nd street”
270lylew, 26 Apr 2017 | Read review
“Probably best to have a room on a higher floor, as can be a little noisey.”
GillianP343, 25 Apr 2017 | Read review
“High floor for a great view”
ExpectingtheBest77, 25 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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