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The Westin New York Grand Central

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3,051 Reviews from our TripAdvisor Community

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Showing 2,443: English reviews
Galway
Reviewed 16 November 2016

We stayed here as part of the Irish crew for the nyc marathon in November. This hotel is a perfect hotel. Brilliant staff, great location. Rooms are spotless. Breakfast in the mornings are lovely. There's a cafe next door called sandwicherie and it's great too. Near fifth avenue, near times square near everything. There's a brilliant bar ten blocks away...

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1Thank Ciarán
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Ciaran, Thank you for taking the time out to review our hotel. I am glad that our location was convenient for all your travel needs and concierge team was able to assist you with your needs. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. Thank again...

Pittsburgh, Pennsylvania
Reviewed 16 November 2016

We stayed here for 2 nights and the location couldn't be better. The hotel sits just two blocks from Grand Central, a few blocks from Times Square, the Chrysler Building, Empire State Building, etc. etc. etc. We also had a great view of the Empire State Building from our room. The rooms weren't tiny like you would expect from NYC...

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1Thank chelso0o
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Chelso0o, I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our...

Sligo, Ireland
Reviewed 16 November 2016

Hotel is very conveniently positioned for walking to Times square Broadway etc. Also right bedside grand central station for accessing other areas of New York. Friendly and helpful staff. Rooms nice and comfortable

Review collected in partnership with this hotel
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2Thank agarvey181o
San Luis Obispo County, California
Reviewed 16 November 2016

We stayed at the Westin for 4 nights over a holiday weekend. This is definitely a hotel for business travelers. However, despite our being a family of four with small children (6 and 7), the staff made us feel welcomed. The staff was exceptionally friendly and accommodating. The hotel was clean. The rooms were comfortable and well maintained each day...

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Helpful?
1Thank taxgirl45
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello taxigirl45, Thank you for taking the time out to review our hotel. I am pleased to hear that you had a wonderful time at our property. I will be sure to share your comments with our associates. Thank you for your feedback and your loyalty. We look forward to welcoming you soon for another refreshing stay.

London, United Kingdom
Reviewed 15 November 2016

This was a great location for first visit to NYC. We were in the heart of the city and one block away from Grand central Station.However, Hotel is 15 min walk to Times square. I would recommend Subway over a cab to get around. Traffic was horrific! The hotel was very nice, comfortable king size bed and clean room but...

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Thank OOF_Traveller
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello OOF_Traveller, Thank you for taking out to review our hotel. I am delighted to hear that you had a wonderful stay with us. I am glad that our location was convenient for all your travel needs. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. Thank again...

Baldwinsville
Reviewed 15 November 2016 via mobile

Check in early, around 1pm we got the key and want to floor 33 to only find out the room wasn't cleaned yet. We left and walked all around the city, when we returned around 7 30 pm our room was still not cleaned. Went down to the front desk and they changer our room and gave us a 100.00...

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Thank dgcvgvmv
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello dgcvgvmv, I am sorry to hear that your room was not cleaned until after you return to the hotel. I am delighted to hear that our Front Desk Managers were able change your room and offer you a credit. As we strive to excel in the areas of customer service, it great to hear such comments from our valued...

London, United Kingdom
Reviewed 14 November 2016

We visited the Westin Grand Central in November and couldnt have been happier with our stay. We had a king size room which had much more space than we needed or expected to have in a NYC hotel. Staff extremely friendly and a perfect location - 5 mins walk to Grand Central, 10-15 min walk to times square. We hope...

Review collected in partnership with this hotel
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Thank rickyblive
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello rickyblive, I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our...

Miami Lakes, Florida
Reviewed 14 November 2016

Traveled with my BIL and SIL for a weekend getaway, Our stay was perfect. No thrills, great price! Super close to Grand Central Station, making the entire island at my disposal, everywhere within 30 minutes!

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Thank Denise A
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Denise A, Thank you for taking the time out to review our hotel. I am delighted to hear that you had a wonderful stay and enjoyed the hotels proximity to all the wonderful places. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure...

Reviewed 14 November 2016 via mobile

Our room was beautiful with a gorgeous view. The bathroom was new and very clean. Great shower head with no mold in shower stall. Very modern. The room was itself was very modern and clean. We would definitely stay there again.

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Thank Laura O
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Laura O, I am delighted to hear that your room has wonderful view. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our staff. Thank again for your feedback and we look forward to welcoming you soon for...

London, United Kingdom
Reviewed 14 November 2016 via mobile

Location - super ! Walk distance to all attractions. We got room on 37 floor - the view was just amazing!!! Clean, big room with a great , comfy , massive bed ! Love it ! Reception stuff were really nice and helpful . Ask for room on top floor and far from lift ( a bit loud - heard...

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1Thank dep74
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello dep74, I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $296 - $750 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#62 Green Hotel in New York City
#152 Luxury Hotel in New York City
#157 Romantic Hotel in New York City
#166 Family Hotel in New York City
#174 Business Hotel in New York City
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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