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The Westin New York Grand Central

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The Westin New York Grand Central
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3,001 Reviews from our TripAdvisor Community

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Showing 2,395: English reviews
Ashburn, Virginia
Reviewed 4 December 2016

The Westin took very good care of me. They washed my bedding and towels with dye free detergent (because of my allergies). The room was very nice and clean. I like that the lamps next to the bed have outlets so that I can plug in my sleep apnea machine. I had one issue with my hotel bill and the...

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Thank John H
Maidenhead, United Kingdom
Reviewed 4 December 2016

We had four nights at the Westin Grand Central in November 2016, and we thought it a first-class hotel. The first room the reception gave us was on the road-side, and what with building works across the street and windows that didn't quite seal, it was quite noisy. We were assisted superbly by Nenita - who is a credit to...

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Thank GJS_12
newcastle
Reviewed 4 December 2016

Spent 5 nights here and its an amazing hotel, your 2 minutes walk away from Grand central and 10 minutes from Times square. The room we had was on the 34th floor lift takes about 15 seconds to get up there, 6 lifts in total so you wont wait long for one the room itself was wonderful, massive bed with...

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1Thank heavyp
Southport, United Kingdom
Reviewed 4 December 2016 via mobile

We booked this hotel to go to after our trip across the pond on the Queen Mary so it would be difficult to match up that standard . Good points Location is fabulous near grand central Very large room Large wardrobe Great television free wifi on our floor Very little noise Receptionists very efficient Check out time 12 pm Negative...

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Thank tomsam
Reviewed 4 December 2016

I stayed in New York for 8 nights and 7 days, arriving for check in just after midnight after flying from Australia. The staff at the front desk were extremely helpful, upgrading us from a regular king room to a deluxe king room. The rooms were nicely looked after, with the a great heating system and HD television. The most...

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Thank Sinead C
NYC
Reviewed 3 December 2016

Customer service and hospitality are fantastic! If you need a midtown location, the Westin Grand Central offers all you need for a wonderful NYC stay. Front desk, restaurant/bar, fitness center are all very good.

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Thank tomL3758DL
East Hampton, New York
Reviewed 3 December 2016

I have stayed at this property regularly since it was the Helmsley. Now branded Westin for many years, it is my first choice for midtown lodging whenever it is not out of by budget, which is too often. I have lifetime Starwood status, and when I do get upgraded, the suites are among the nicest around, and the standard rooms...

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Thank NYExec
Wollongong, New South Wales, Australia
Reviewed 3 December 2016 via mobile

We stayed in New York for 6 nights and after 3 nights at a horrible, noisy hotel we decided to give this a try. We're able to book a 'high room' which guranteed over level 27. It was great. We had a view of central station, room was luxurious. Bath was nice, amenities were good, room was spacious with 2...

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Thank Rachel G
Ontario
Reviewed 3 December 2016

Another quality stay at the Westin - quality rooms, quality service, easy to get to hotel and good central location for easy access to lots of shops and some attractions. Would stay there again. Could use better sound insulation from street level noise. Beds very comfortable and good room sizes. Elevators like most NY hotels congested at certain times of...

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Thank Jason Koulouras
Sunderland, United Kingdom
Reviewed 2 December 2016

Overall this hotel if fine, however the noise in the corridors at night, the traffic noise at night (even on the 38th floor) and the none existant view from our room slightly tainted our experience. But the location suited our needs perfectly and the staff were very attentive and knowledgable. I did wonder why the tramp residing at the front...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $270 - $750 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#61 Green Hotel in New York City
#150 Luxury Hotel in New York City
#157 Romantic Hotel in New York City
#166 Family Hotel in New York City
#174 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin New York Grand Central staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get an Extra complimentary fridge, ask for a room on the higher floors (New York is a noisy busy place). ”
 of 5 bubbles Jayked, 26 Feb 2017 | Read review
“only comment - mini bar in each room which we expected would be extra - nibbles and coffee not sure if included or extra a kettle in each room with tea and coffee for use would have completed a perfect holiday ”
 of 5 bubbles NigelT426, 25 Feb 2017 | Read review
“Beds were comfortable”
 of 5 bubbles 862helenw, 24 Feb 2017 | Read review
“A bigger ice bucket would be great.”
 of 5 bubbles K7085RSmichaelf, 22 Feb 2017 | Read review
“Opt for room at the front of the hotel , views are amazing ! ”
 of 5 bubbles annemR4540EH, 19 Feb 2017 | Read review
5 of 5