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The Westin New York Grand Central

3,664 reviews
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Traveller (835)
Room & Suite (591)
Dining (18)
Overview
  • Excellent41%
  • Very good39%
  • Average13%
  • Poor4%
  • Terrible3%
Travellers talk about
“chrysler building”(270 reviews)
“great location”(527 reviews)
“new york”(523 reviews)
Wifi
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
4.5 Star Hotel
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Offers from The Westin New York Grand Central
Special Offer: Breakfast for 2 Included
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Rooms
11 Mar.12 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,664)Write a Review
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All reviewschrysler buildinggreat locationnew yorkheavenly bedtimes squarespg membermini barcorner roomgood sizebryant parkeast sidelate checkhigh floortwo blockshousekeeping staffby nyc standardstwo double beds
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241 - 245 of 2,946 reviews
Reviewed 21 August 2017 via mobile

Comfortable and sparkling clean. Great brand of soaps. Friendly staff. Very comfortable beds. No pool, but gym. We wete so exhausted from walking miles throughout NYC that we never made it to the gym. Who could ask for anything more?

Thank panpanda
Reviewed 20 August 2017 via mobile

Booked till Hotel in New York for six nights, totally misleading information. Buffet breakfast is totally ridiculous. Its nothing like Buffet. Its only 3 items per person allowed. ?? There is a guy serving in the breakfast area in the morning. Has full tattoos on...More

Thank sohel2424
Response from Bhumika B, Executive Assistant at The Westin New York Grand CentralResponded 22 August 2017

Hello sohel2424, I am sorry to hear that breakfast information was misleading on the website where the reservation was booked. I have ask our management team to look further into it so that it may be addressed promptly. We do apologize for any inconvenience that...More

Reviewed 20 August 2017

Traveled as a group of 4 girls, staying in the Westin for one week at the end of December into January. To say the stay at the hotel started off terrible would be an understatement. The only positive thing about this hotel is its location...More

1  Thank caitlin9595
Reviewed 17 August 2017 via mobile

The Westin should be a great midtown hotel. It's in a good location near the train station, with a nice on-sight bar, good coffee shop nearby, and good sized rooms for NYC. However, the attention to detail and customer service was a little lacking. Upon...More

1  Thank Lindsay M
Response from David L, Front Office Manager at The Westin New York Grand CentralResponded 18 August 2017

Hello Lindsay M, Thank you for taking the time out to review our hotel. I am sorry to hear of the issues that you encountered during your stay with us. We would be delighted to look further into detail in your stay. Please feel free...More

Reviewed 15 August 2017

How is it possible that a very large hotel in New York City does not have ANY food or room service after 10:30 for their guests ????? This is obviously a cost cutting tactic but a poor choice for management. Beyond that, the management should...More

Thank 555b2017
Response from David L, Front Office Manager at The Westin New York Grand CentralResponded 18 August 2017

Hello 555b2017, Thank you for taking the time out to review our hotel. I am sorry to hear of the issues that you encountered during your stay with us, especially regarding the room cleanliness. I would like the opportunity to investigate further. Please feel free...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
USD 183 - USD 528 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#61 Green Hotel in New York City
#82 Family Hotel in New York City
#152 Romantic Hotel in New York City
#158 Luxury Hotel in New York City
#168 Business Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 183 - USD 528 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#61 Green Hotel in New York City
#82 Family Hotel in New York City
#152 Romantic Hotel in New York City
#158 Luxury Hotel in New York City
#168 Business Hotel in New York City
Room types
Suites, Non-Smoking Rooms
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Traveller (835)
Room & Suite (591)
Dining (18)
Pool & Beach (1)
Amenities (17)
Business Centre & Event Rooms (7)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
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Weegie74
13 February 2018|
AnswerShow all 2 answers
Response from JoeA43 | Reviewed this property |
Hello! I booked the room using Hotwire I really don't have anyone specific to contact. I suppose you can call the hotel direct to see if they can give you a good rate. Hotwire offers rooms based on availability. Each time... More
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Tee P
4 February 2018|
AnswerShow all 3 answers
Response from | Reviewed this property |
Hi TeeP, I do not recall what that is, but I am sure you can pay with cash.
0
Votes
rainey966
31 January 2018|
AnswerShow all 5 answers
Response from casmary | Reviewed this property |
We were not charged a breakage fee. Enjoy
0
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Room Tips
"Don't go don't go"
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"Remove dinner tray next morning."
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"Make sure you read all about the mini bar"
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"stay up high above 10- NYC is noisy"
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