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The Westin New York Grand Central

3,664 reviews
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Traveller (835)
Room & Suite (591)
Dining (18)
Overview
  • Excellent41%
  • Very good39%
  • Average13%
  • Poor4%
  • Terrible3%
Travellers talk about
“chrysler building”(270 reviews)
“great location”(527 reviews)
“new york”(523 reviews)
Wifi
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
4.5 Star Hotel
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Offers from The Westin New York Grand Central
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
12 Mar.13 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,664)Write a Review
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All reviewschrysler buildinggreat locationnew yorkheavenly bedtimes squarespg membermini barcorner roomgood sizebryant parkeast sidelate checkhigh floortwo blockshousekeeping staffby nyc standardstwo double beds
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161 - 165 of 2,946 reviews
Reviewed 19 October 2017

First time staying in the Grand Central area. The location of Westin Grand Central is excellent. The room was a little small but clean. The employees all were very friendly and helpful. Within walking distance of most places.More

3  Thank 220patus
Response from David L, Front Office Manager at The Westin New York Grand CentralResponded 21 October 2017

Hello 220patus, Thank you for taking the time out to review our property. I am delighted to hear our hotel's location worked to well during your stay with us. Also we truly appreciate all of the great feedback regarding your experience with the staff. As...More

Reviewed 19 October 2017

The hotel is clean and in a good location. If that is all you want then perfect. However, I found it lacked things like a good in-room dining menu. One night we came back late from a Hockey Game and wanted food. The menu was...More

2  Thank UBM10
Response from David L, Front Office Manager at The Westin New York Grand CentralResponded 21 October 2017

Dear UBM10, Thank you for taking the time out to review our hotel. I am sorry to hear of the issues you have experienced during your stay. We would be interested in looking into the situation further. Please feel free to email us at ShareExperience.03789@starwoodhotels.com....More

Reviewed 17 October 2017 via mobile

Service was great! Be sure to catch a drink in the lobby bar, very good atmosphere. Hotel is close enough to walk to Time Square or Grand Central Terminal to catch the train. Ask for a high floor to enjoy the view.

2  Thank mlsnky
Reviewed 16 October 2017 via mobile

fantastic location 10mins from Time Square.Reception was pleasant if a little rushed.Hotel staff all pleasant and friendly room serviced to a very high standard every day. Noisy but thats New York. Room with a view

1  Thank Hector M
Reviewed 15 October 2017 via mobile

Be careful this hotel fraudulently takes payments from your card. Over a week later numerous emails I am still waiting for this to be sorted. They very rarely respond to emails. Not what I would expect from a 4* hotel. Very unsatisfied customerMore

3  Thank Kirsty M
Response from Bhumika B, Executive Asssistant at The Westin New York Grand CentralResponded 19 October 2017

Hello Kristy M, Thank you for taking the time to taking the time to review our property. I was able to reach out to out accounting department and it is my understanding that your concerns were addressed by our Credit Manager. Please feel free to...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
USD 186 - USD 530 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#61 Green Hotel in New York City
#82 Family Hotel in New York City
#152 Romantic Hotel in New York City
#159 Luxury Hotel in New York City
#168 Business Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 186 - USD 530 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#61 Green Hotel in New York City
#82 Family Hotel in New York City
#152 Romantic Hotel in New York City
#159 Luxury Hotel in New York City
#168 Business Hotel in New York City
Room types
Suites, Non-Smoking Rooms
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Traveller (835)
Room & Suite (591)
Dining (18)
Pool & Beach (1)
Amenities (17)
Business Centre & Event Rooms (7)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
Ask a question
Weegie74
13 February 2018|
AnswerShow all 2 answers
Response from JoeA43 | Reviewed this property |
Hello! I booked the room using Hotwire I really don't have anyone specific to contact. I suppose you can call the hotel direct to see if they can give you a good rate. Hotwire offers rooms based on availability. Each time... More
0
Votes
Tee P
4 February 2018|
AnswerShow all 3 answers
Response from | Reviewed this property |
Hi TeeP, I do not recall what that is, but I am sure you can pay with cash.
0
Votes
rainey966
31 January 2018|
AnswerShow all 5 answers
Response from casmary | Reviewed this property |
We were not charged a breakage fee. Enjoy
0
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Room Tips
"Don't go don't go"
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"Remove dinner tray next morning."
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"Make sure you read all about the mini bar"
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"stay up high above 10- NYC is noisy"
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