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The Westin New York Grand Central

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3,050 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin New York Grand Central
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Showing 2,442: English reviews
Charlestown, Rhode Island
Reviewed 16 January 2017 via mobile

The hotel is lovely. Rooms are clean and roomy for NY. The heavenly bed is fantastic and I love the bed linens. Very luxurious. The elevators were quick and efficient- always a plus in city hotels with many floors. It was the small things that were lacking. The room was missing a Room Service menu. After enjoying in-room dining which...

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1Thank Michelle C
Litchfield, Connecticut
Reviewed 16 January 2017 via mobile

My boyfriend and I booked this room through Hotwire, and were surprised by getting this hotel. The room we got was a handicapped accessible room, though neither of us are. From what I could tell about the bathroom, I could appreciate its accessibility: no tub or any separation between the shower and rest of the bathroom, a bench, and a...

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Thank fisherandrewd
Auckland, New Zealand
Reviewed 15 January 2017 via mobile

Our family stayed here at the last minute after our booked air bnb turned out to be a leaking slum.we got a great deal at the westin. Great views of the Chrysler building. Rooms large and clean. The beds are extremely comfortable. The hotel was quiet and felt like a home away from home. The staff were helpful and the...

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1Thank camruapehu
Edinburgh, United Kingdom
Reviewed 14 January 2017 via mobile

Travelled to NY for the first time and had this hotel booked. Room was comfortable and plenty toiletries etc. Views out the window for us on 18th floor were spectacular - we had a super view of the Empire State Building! First we thought we were a little out of the way - however the sleep quality for us was...

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Thank Lisa F
San Francisco, California
Reviewed 14 January 2017

Clean, friendly, small (per usual) room. True to other reviews, there is street noise. However, I don't believe any different from any NYC hotel. For the business traveler and SPG Platinum members, don't expect an upgrade, however. Even though the larger rooms and suites are empty per the front desk, they just don't upgrade. As this is a nice perk...

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1Thank toddf400
Tel Aviv, Israel
Reviewed 13 January 2017 via mobile

The hotel has UPS store inside and this service is handled by UPS. Front desk said nothing about that. When you check out you find that you have to pay to UPS. I spoke with the manager and she told me "It's on our website". I was very disappointed. Not returning there ever!

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2Thank motico
Management response:

Thank you for taking the time to provide us feedback in regards to your recent stay at the Westin New York Grand Central. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the less than extraordinary experience you...

Reviewed 12 January 2017 via mobile

Just what one would expect in New York. I last visited NY in 1999 and could not help to observe the positive CHANGE in the City: More helpful Less taxis SAFER- having after dinner drinks at Grand Central Station back in 1999 was unheard of. Well done NY! The hotel was modern with all amenities as expected! No exceptions, no...

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Thank Bosa1967
Cali, Colombia
Reviewed 12 January 2017

Place and location was excellent! Just 1 block away from the Chrysler Building and 2 blocks from Grand Central Station. Excellent midpoint in Manhattan! Services were perfect and customer service was excellent- they went above and beyond to help!

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Thank isasol_ids
Columbus
Reviewed 12 January 2017

Not in the theatre district but close to it. This is in easy walking distance, for New York, of many attractions. Arrived before a room was available, checked our bags and went to eat. The concierge was most helpful directing us to a place we never would have found otherwise.

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Thank 716squd
Marston Moretaine, United Kingdom
Reviewed 11 January 2017

We stayed here for 4 nights and got back yesterday (Monday 9th Jan) we did not want to leave! Our room was on the 33rd floor with amazing views! The staff were all really friendly. Our room was clean and tidy with tea/coffee facilities if we wanted it - we didn't actually end up using them but it was nice...

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Thank jeg26binx

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $299 - $746 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#62 Green Hotel in New York City
#152 Luxury Hotel in New York City
#157 Romantic Hotel in New York City
#166 Family Hotel in New York City
#174 Business Hotel in New York City
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think every room is good enough”
 of 5 bubbles Raspeed, 21 Mar 2017 | Read review
“Ask for a high floor if you need some quiet.”
 of 5 bubbles Kinnsao, 19 Mar 2017 | Read review
“Ask for room higher up has less street noise.”
 of 5 bubbles lynmaffs, 19 Mar 2017 | Read review
“Higher floors have a great view.”
 of 5 bubbles JAHlady, 15 Mar 2017 | Read review
“Beds were super comfy ”
 of 5 bubbles , 10 Mar 2017 | Read review
5 of 5