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The Westin New York Grand Central

Westin.comUSD 217*
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GreenLeadersBronze level
11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 303*
USD 217*
USD 303*
USD 217*
USD 221*
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The Westin New York Grand Central
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3,233 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin New York Grand Central
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Showing 2,601: English reviews
Fresno
Reviewed 8 April 2017

Service at front desk was averaged. Breakfast quality was average and service was unfriendly. Room was fine. Check out was fine. Check out person was pleasant and friendly. Internet service was slightly slow.

Review collected in partnership with this hotel
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Helpful?
Thank 596bipinj
David L, Front Office Manager at The Westin New York Grand Central, responded to this review

Hello 596bipinj, Thank you for taking the time out to review our hotel. I am sorry you had an unpleasant experience at the restaurant. I will forward your feedback to the GM at the LCL. Thank again for your feedback.

Newtown Square, Pennsylvania
Reviewed 8 April 2017

After an excellent, personalized welcome at check-in I was disappointed by my stay overall (just one night). The room and hallway were not very clean (there was dental floss just outside my room door), there were missing condiments at the coffee station. No shower cap - what's with that? I go to take a shower and need to make a...

Review collected in partnership with this hotel
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Helpful?
Thank Max827
David L, Front Office Manager at The Westin New York Grand Central, responded to this review

Hello Max827, Thank you for taking the time out to review our hotel. I am sorry about the issues that you encountered but I appreciate both the positive and negative feedback. I would appreciate having the opportunity to look further into the issues presented. Please feel free to email me at ShareExperience.03789@starwoodhotels.com. Thanks again for your feedback and I look...

London, United Kingdom
Reviewed 7 April 2017 via mobile

Good location but that is about all. Room was small. Had a squeaking extract fan in the bedroom that I was unable to switch off. I could not find the ac controls either. Overall did not feel welcome, the hotel staff in general don't seem to like having guests. The exception being the doorman Mick who always has a smile...

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Helpful?
Thank Rich2809
David L, Front Office Manager at The Westin New York Grand Central, responded to this review

Hello Rich2809, Thank you for taking the time out to review our hotel. I am sorry about the issues that you encountered but I appreciate both the positive and negative feedback. I would appreciate having the opportunity to look further into the issues presented. Please feel free to email me at ShareExperience.03789@starwoodhotels.com. Thank again for your feedback and I look...

Arlington
Reviewed 7 April 2017

Please assure housekeeping mops the bathroom floors and sweeps the carpet. Coffee stains on tile floor in bathroom upon check in and floors room carpet not clean. Wait staff in restaurant very nice and efficient and quality of food good.

Review collected in partnership with this hotel
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Helpful?
Thank mmbodenhamer
Reviewed 6 April 2017

Very convenient to Grand Central and Midtown attractions. Very nice room and comfortable bed. Room was big for New York standards. Staff was friendly and hospitable. We enjoyed our stay and will be looking to come back sometime soon.

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Helpful?
Thank Carl A
Renfrew, United Kingdom
Reviewed 5 April 2017

Such a friendly hotel in a brilliant location, easy to walk or take the subway to all the sights of New York. Well-equipped and clean room, with comfortable bed, coffee maker and views of the Chrysler building. Staff were friendly and efficient and helped make this a great city break.

Review collected in partnership with this hotel
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1Thank Lucia W
Miami, Florida
Reviewed 5 April 2017

Great hotel in a great location within walking distance of tons of shops, restaurants and attractions. Room was clean and super spacious by NYC standards and we had an incredible view. Will definitely be staying here again soon.

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Thank Andrea C
Reviewed 5 April 2017

Got a nice room on the 38th floor with a view of the empire state building. Good mattresses, clean sheets and clean bathroom. The bad: * There is an in-room fridge. Yay! But filled to the brim with bottles that are literally 3 times as expensive as what I can get at the convenience store in the lobby. I get...

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Helpful?
1Thank Hans E
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Hans E, Thank you for taking the time out to review our hotel. I am sorry to hear of the issues you encountered during your stay with us. We do provide complimentary additional refrigerators to our guest based on requests. I would be delighted to look further into detail in your stay. Please feel free to email me at...

Annapolis
Reviewed 4 April 2017

Hector took very good care of us! Always a smile to greet you. Very accommodating staff bent over backwards to take care of us. We'll be back the next time we visit New York City. Close to Grand Central Station.

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Thank Holly F
San Francisco, CA
Reviewed 4 April 2017

Tagged along with my spouse for his business so we had to stay at this hotel. We were pleasantly surprised. The rate for a room in NYC was very reasonable and the rooms were clean, and in good condition (not sure why we were expecting the rooms to be run down). The beds were comfortable. Amenities are very basic (you...

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Helpful?
Thank Aluor

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11/06/2017 12/06/2017
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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Free Internet
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $290 - $791 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#61 Green Hotel in New York City
#153 Luxury Hotel in New York City
#156 Romantic Hotel in New York City
#165 Family Hotel in New York City
#173 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin New York Grand Central staff and other travellers.
86 questions
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Exeter, United Kingdom

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room at back hotel high floor not only have you got great views especially of the Empire State Building when it is lit up at night.”
susankZ8257WV, 27 May 2017 | Read review
“Simply do not come to this hotel”
anaaP1099XP, 24 May 2017 | Read review
“The higher the quieter it got”
paulsU2998EQ, 23 May 2017 | Read review
“View out onto the street is good”
227ianc, 18 May 2017 | Read review
“in New York, I like higher rooms, but didn't spend much time looking out the window.”
SSHotelman, 15 May 2017 | Read review
5 of 5
Westin.com
USD 217* /night
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Booking.comUSD 217
Expedia.comUSD 221
HotelQuicklyUSD 303
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*Disclaimer
Prices are for 1 room, 2 adults
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