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Park Lane Hotel

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5,255 Reviews from our TripAdvisor Community

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Showing 4,239: English reviews
Greater Manchester, United Kingdom
Reviewed 19 May 2016

This hotel is great, its a perfect location right near fifth ave, opposite central park and near the plaza. The staff are lovely and service is great, couldn't recommend this hotel enough and the price for what you get is great.

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Helpful?
Thank Cat1991x
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, thank you for the fantastic review! We're delighted to hear you enjoyed your recent stay at Park Lane! It's wonderful to hear our central location was perfect for your trip to the city. We're thrilled to know our staff was a pleasure to interact with. We look forward to sharing more great experiences with you in the near...

Alessandria, Italy
Reviewed 19 May 2016

I've already been to the Park Lane few times and it is always an excellent choice. The positioning of this hotel is perfect and it has a good value for money. Try it for yourself and you won't regret it. I'll definitely be back!

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Helpful?
Thank FraMcQueen
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, thank you for the excellent review! We're excited to hear you've enjoyed staying at Park Lane on multiple occasions​! It's wonderful to know our pristine location and comfortable accommodations have continued to meet your expectations. We look forward to sharing more fantastic experiences with you in the years to come! Thank you again for taking the time to...

San Francisco, California
Reviewed 19 May 2016

First off, we loved our room. Old School, but that means it hasn't been chopped up into a smaller space to accommodate more hotel rooms on the floor. I was a little irritated that when a small fed ex package arrived I was charged for the hotel to receive it. They also have an amenity fee that I guess covers...

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Helpful?
Thank SFFoodies
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, thank you for the glowing review! It's wonderful to hear you enjoyed staying at Park Lane during your recent trip to NYC! We're delighted to hear our spacious rooms and great facilities met your expectations. It's fantastic to know you thoroughly enjoyed the convenience of our central location. We look forward to hosting you again in the near...

england
Reviewed 19 May 2016

Really great location opposite Central Park, with great views out of the breakfast/bar room across Central Park and the horse & carriages. Slightly tired in places but lovely big rooms - ask for park view as some (upto 20-25th floor) have city views and not that good. Hotel is 5 mins to 5th Avenue (10 mins to Rockefeller - MUST...

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Helpful?
1Thank fredthecat
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, thank you for the fantastic rating! We're delighted to hear how much you enjoyed staying at Park Lane during your trip to NYC! It's pleasing to hear our spacious rooms and terrific views met your expectations. We're thrilled to know our staff provided you with exceptional service and you thoroughly enjoyed our Hospitality Reception. We look forward to...

Buenos Aires
Reviewed 18 May 2016

It´s a nice hotel old fashioned in the ambiance ,my room with an awsome view at 41st floor is magic, at Central Park,( Is the best). The facilities are good,, best location near the Park , and the subway.

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Helpful?
Thank rosanaf939
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dea Guest, thank you for the terrific feedback! It's wonderful to hear you enjoyed your recent stay at Park Lane! We're delighted to hear you thoroughly enjoyed our spacious room and breathtaking view of Central Park. It's fantastic to know our pristine location was perfect for your trip to the city. We look forward to hosting you again in the...

Pittsburgh, Pennsylvania
Reviewed 18 May 2016

When another hotel cancelled our reservation on the very day that we were leaving for NYC we were in quite a pinch. We didn't know how lucky we were. We found the Park Lane and booked fast, no time to research. What a pleasant surprise. Our room was clean, comfortable and very spacious for a hotel in New York City....

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Helpful?
1Thank Davisstevie
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, thank you for the excellent review! We're thrilled to hear you enjoyed your recent stay at Park Lane! It's fantastic to hear our spacious rooms went beyond your expectations and you enjoyed the convenience​ of our central location. It's wonderful to know we've left you with a terrific impression. We look forward to hosting you again during your...

key west
Reviewed 18 May 2016

Building and rooms are tired. If you like old, tired accommodations along with old money, stuffy attitude then this is your place. There are no ice machines anywhere causing you to call room service when you arrive at 2:00am and you get attitude from no money as well. Fantastic location, but take a look around, plenty of better choices close...

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Helpful?
Thank KeyWestIslandhopper
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, thank you for sharing with us. We're sorry to hear we were not able to meet your expectations during your visit. With that said, we are truly grateful for your feedback and suggestions, as we are constantly striving to improve the experience we provide. We hope we'll have an opportunity to demonstrate this progression to you in the...

Atlanta
Reviewed 18 May 2016

We had a lovely Central Park view on the 30th floor. We loved the happy hour. Housekeeping was poor - had to call and ask for toilet paper, bath cloths, and food and plates were left in our room for 2 days. Our AC did not work and we called maintenance.

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Helpful?
Thank virginiab812
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, thank you for sharing your feedback. We're disappointed to hear you weren't provided with proper service during your recent stay. Providing our guests with exceptional service at all times is very important to us. Please know this concern will be addressed with the appropriate members of our team so we may improve for the future. With this said,...

West Palm Beach, Florida
Reviewed 17 May 2016 via mobile

Beautiful hotel, warm, friendly helpful staff, amazing Maitre D' in the Park Room. Can't wait to visit again. Convent location near Central Park, very close to subway for those wanting to use public transportation. Having a back entrance on 58th street shortens distance needed to walk to Museum of Modern Art, the Apple Store and fabulous Fifth Avenue shopping. Lamar...

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Helpful?
1Thank jonsmom122396
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, thank you for the 5 out of 5 rating! We're excited to hear how much you enjoyed your recent stay at Park Lane! It's fantastic to hear our central location made it easier for you to enjoy some of the best attractions in the city. We're thrilled to know Lamar provided you with exceptional service and made you...

Arlington, Virginia
Reviewed 17 May 2016

The check-in lady was very friendly and accommodating. I did not care too much for the gentleman working the Concierge (he may have been the manager on duty?). He was quite dismissive. The only complaint I would have is that the time it takes to check your bags with the bell service. I believe we waited a little over 20...

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Helpful?
Thank centralparkviews
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, thank you for the 5 out of 5 rating! We're excited to hear how much you enjoyed your recent stay at Park Lane! It's fantastic to hear our spacious rooms met your expectations and you enjoyed our breathtaking views. We're delighted to know our receptionists provided you with exceptional service. We look forward to hosting you again during...

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Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Park Lane Hotel - A Central Park Hotel, is a luxury 46-story hotel with panoramic views of legendary Central Park and the iconic New York City skyline. Spacious, elegant Guest Rooms and Guest Suites offer picture windows and superb views along with exquisite bath products, fine linens and other amenities. This iconic Hotel sits directly on the edge of beautiful Central Park, offering gracious services to ensure a fulfilling stay. From on-site dining at the renowned Park Room Restaurant to cocktails at Harry's New York Bar & Lounge, the Park Lane Hotel wants to make your visit to New York an enjoyable one. We offer a Fitness Center, Mail Service, Internet Access, and more. Located directly on Central Park, in the Midtown Manhattan Business District, Park Lane Hotel is just steps from Fifth Avenue Shopping, Broadway Theaters, Museum Mile, Carnegie Hall, Radio City Music Hall, Lincoln Center and many other NYC Activities and New York Attractions. ... more   less 

Additional Information about Park Lane Hotel

Address: 36 Central Park South, 59th Street Between 5th Ave & 6th Ave, New York City, NY 10019-1600 (Formerly The Helmsley Park Lane)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $253 - $788 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Lane Hotel 4*
Number of rooms: 628
Reservation Options:
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Also Known As:
The Helmsley Park Lane Hotel New York City
Helmsley Park Hotel
Hotel Style:
#175 Luxury Hotel in New York City
#190 Romantic Hotel in New York City
#199 Business Hotel in New York City
#201 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Park Lane Hotel staff and other travellers.
83 questions
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Berwick
over a year ago

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Questions? Get answers from Park Lane Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get one in another hotel. ”
 of 5 bubbles lisahY6306KS, 9 Dec 2016 | Read review
“Premier Park View Room”
 of 5 bubbles 349manfreds, 8 Dec 2016 | Read review
“Partial Central Park view rooms are just that - very partial (perhaps 1/4 of the total view)”
 of 5 bubbles Alexandra_Cherkasova, 7 Dec 2016 | Read review
“Ask for the highest floor possible if you plan to be on the Park side of the hotel. Too much traffic noise even on 14th floor. Windows are old and noise is easily penetrated though them. ”
 of 5 bubbles 174jeffreyk, 7 Dec 2016 | Read review
“Pay the extra and get a park view”
 of 5 bubbles SMFToronto_Canada, 7 Dec 2016 | Read review
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