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Park Lane Hotel

Booking.comUSD 291*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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5,984 Reviews from our TripAdvisor Community

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Showing 4,837: English reviews
Lake Zurich, Illinois, United States
Reviewed 27 August 2016

The Park Lane is in a perfect location! Across the street from Central Park, walking distance to Times Square and Broadway. Beautiful rooms, kind staff. Very affordable for New York! I can't wait to return!

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Helpful?
Thank Shannon M
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Thank you for the 5 out of 5 rating, Shannon! It's fantastic to hear how much you enjoyed your recent stay at Park Lane! We're delighted to hear you enjoyed being within walking distance to some of the best places in the city. It's wonderful to know our staff was a pleasure to interact with and you liked our beautiful...

Halifax, Canada
Reviewed 27 August 2016

This is our 4th visit to the Park Lane Hotel on Central Park South. Once we arrive, it feels very much like a familiar, old friend. This time we had a Park view Junior suite and the view is nothing short of spectacular. It was the first thing we looked at in the morning and the last thing at night,...

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Helpful?
Thank idm765
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, thank you for the excellent rating! We're thrilled to hear you enjoyed your fourth time staying at Park Lane! It's fantastic to hear you liked our spacious Junior Suite and beautiful view. We're delighted to hear you liked our convenient dining options and wonderful location. It's pleasing to know we've left you with a terrific impression. We look...

.Newtownabbey
Reviewed 27 August 2016

Hotel Rooms need updated and bathroom toilet needs replaced . Rest of hotel in good condition. Hotel in good location for exploring and fairly quiet for New York City. It was expensive for breakfast and beverages .

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Thank garyrY1336AQ
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

garyrY1336AQ, thank you for staying with us, and we'd also like to thank you for sharing your feedback with us and the TripAdvisor community. As you may know, our hotel actually has some great history around it. We have tried our very best to preserve this great history while keeping our rooms and guest areas in tip-top shape. We are...

.
Reviewed 27 August 2016

Great location, service and hotel. We travel a great deal and my only grumble would be the beds are some of the most uncomfortable we have slept on, we tried three King beds over several nights and all were the same, uneven and very uncomfortable. Quality bed upgraded required

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1Thank anzacs2016
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, thank you for the great rating! It's fantastic to hear you liked the wonderful location we have here at Park Lane! We're pleased to know our staff provided you with great service. We truly value your feedback on our beds and we'll address it with the appropriate members of our team so we may improve for the future....

.
Reviewed 27 August 2016

The only issue we had w the hotel was the slamming doors of adjacent rooms ..even into the nite and early morning hours. V nice service and great view . We didn't care for the hospitality hour because of the messy dining room and pushy people.

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Helpful?
Thank brucemY2051PZ
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

brucemY2051PZ, your kind words just made our day! Thank you so much for choosing to stay with us, and we also appreciate the fact you left such a kind review. We do apologize for the noise issues your experience, and will see if there are any remedies we can find to make the sound of other guest doors closing quieter....

Scottsdale, Arizona
Reviewed 27 August 2016

I can't say enough about the hotel. My room was oversize the bed was great and the bathroom was clean and more than enough room. I had an amazing view of Central Park and the skyline in NYC. Best location in NYC and near all the subway lines.

Review collected in partnership with this hotel
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Helpful?
Thank jillk1015
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, thank you for the 5 out of 5 rating! It's fantastic to hear how much you enjoyed staying at Park Lane! We're thrilled to hear you liked our spacious room and beautiful Central Park view. It's wonderful to know you feel we have the best location in NYC. We look forward to hosting you again next time you're...

Cedar Grove
Reviewed 26 August 2016

Location is too good.this price is only worth for that. old furniture,no microwave,no hotpot to make coffee,no safe box.carpet is old,and looks dirty.sorry to say that,but it is true.air conditioner is hard to control,and too warm.maybe the machine is too old . Good sides:cozy pillow,soft bed,large TV .average service of workers.

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1Thank shufangl2016
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, thank you for sharing your review. We're disappointed to hear the room and amenities you received during your stay didn't meet your expectations. We value providing our guests with a clean environment and everything needed to have a great time at our hotel. Please know your feedback will be addressed with the appropriate members of our team so...

Kuwait City, Kuwait
Reviewed 26 August 2016

Though we had been in touch with The manager and he managed to offer us some discount on the overall stay, we were terribly disappointed with the stay as we booked through booking.com and they rated the hotel as 5 star and we arrived to find it's not. Shocked to find an old fridge in the toilet and very very...

Review collected in partnership with this hotel
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Helpful?
Thank nojoodmomen
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, thank you for sharing your feedback. We're displeased to hear the accommodations you received during your stay didn't meet your expectations. We value providing all of our guests with a wonderful experience. Please know your feedback will be addressed with the appropriate members of our team so we may improve for the future. We hope you'll give us...

Shrewsbury, United Kingdom
Reviewed 26 August 2016

Great service, lovely hotel, good location. Lovely drinks and canapes reception put on every day at 5pm, it gave us a chance to talk to some of the other guests .. Some from other parts of America and a lovely couple from Chilli. Harry's bar although great service , the drinks are quite expensive.

Review collected in partnership with this hotel
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Helpful?
Thank donnadU3549MJ
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, thank you for the 5 out of 5 rating! It's wonderful to hear how much you enjoyed staying at Park Lane! We're delighted to hear our staff provided you with great service and you liked our pristine location. It's pleasing to know you thoroughly enjoyed mingling at our Hospitality Reception. We look forward to hosting you again next​...

Lima, Peru
Reviewed 26 August 2016

Excellent location. Service was good. The view of our room was perfect! I won't recommend the breakfast buffet, not much variety, and the quality was only ok. Our room was very spacious as well. The bathroom needs to be remodel but it is still ok.

Review collected in partnership with this hotel
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Helpful?
Thank bp002016
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, thank you for the 5 out of 5 rating! It's fantastic to hear how much you enjoyed staying at Park Lane! We're delighted to hear you liked our excellent location and spacious rooms. It's pleasing to know our staff provided you with great service. We truly value your feedback and we'll take it into consideration as we move...

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04/06/2017 05/06/2017
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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Dry Cleaning
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Park Lane Hotel - A Central Park Hotel, is a luxury 46-story hotel with panoramic views of legendary Central Park and the iconic New York City skyline. Spacious, elegant Guest Rooms and Guest Suites offer picture windows and superb views along with exquisite bath products, fine linens and other amenities. This iconic Hotel sits directly on the edge of beautiful Central Park, offering gracious services to ensure a fulfilling stay. From on-site dining at the renowned Park Room Restaurant to cocktails at Harry's New York Bar & Grill, the Park Lane Hotel wants to make your visit to New York an enjoyable one. We offer a Fitness Center, Mail Service, Internet Access, and more. Located directly on Central Park, in the Midtown Manhattan Business District, Park Lane Hotel is just steps from Fifth Avenue Shopping, Broadway Theaters, Museum Mile, Carnegie Hall, Radio City Music Hall, Lincoln Center and many other NYC Activities and New York Attractions. ... more   less 

Additional Information about Park Lane Hotel

Address: 36 Central Park South, 59th Street Between 5th Ave & 6th Ave, New York City, NY 10019-1600 (Formerly The Helmsley Park Lane)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $327 - $735 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Lane Hotel 4*
Number of rooms: 628
Reservation Options:
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Also Known As:
The Helmsley Park Lane Hotel New York City
Helmsley Park Hotel
Hotel Style:
#173 Luxury Hotel in New York City
#189 Romantic Hotel in New York City
#198 Business Hotel in New York City
#200 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Park Lane Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The view on central park is the only way to forget the catastrophic condition of the hotel”
PhilippeDouvier, 26 May 2017 | Read review
“We were never able to get air conditioning to remain low at night. (This is not a uniquely Park Lane issue.)”
872rr, 25 May 2017 | Read review
“Make sure to ask for a room with a view of Central Park - 20th floor or higher”
pschatz, 25 May 2017 | Read review
“Get the Park View! Well worth it!”
306jeaniem, 24 May 2017 | Read review
“Worth upgrading to park views..”
newcaroline, 24 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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