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36 Central Park South 59th Street Between 5th Ave & 6th Ave, New York City, NY 10019-1600
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COVID-19 update: See the added health and safety measures this property is taking.Read more
9 people are viewing this hotel
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USD 457
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (2358)
Room & Suite (1170)
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 15/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 15/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#255 of 513 hotels in New York City
Location
Cleanliness
Service
Value
Travellers' Choice
Park Lane Hotel - A Central Park Hotel, is a luxury 46-story hotel with panoramic views of legendary Central Park and the iconic New York City skyline. Spacious, elegant Guest Rooms and Guest Suites offer picture windows and superb views along with exquisite bath products, fine linens and other amenities. This iconic Hotel sits directly on the edge of beautiful Central Park, offering gracious services to ensure a fulfilling stay. From on-site dining at the renowned Park Room Restaurant to cocktails at Harry's New York Bar & Grill, the Park Lane Hotel wants to make your visit to New York an enjoyable one. We offer a Fitness Center, Mail Service, Internet Access, and more. Located directly on Central Park, in the Midtown Manhattan Business District, Park Lane Hotel is just steps from Fifth Avenue Shopping, Broadway Theaters, Museum Mile, Carnegie Hall, Radio City Music Hall, Lincoln Center and many other NYC Activities and New York Attractions.
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Room & Suite (1,170)1,170
Full view
Property amenities
Valet parking
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Paid private parking on-site
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Great View
Languages Spoken
English, French, Russian, Spanish and 6 more
Hotel links
Special Price:Up to 30% Off + 3 FREE Rewards

Location

Full view
100Great for walkers
Grade: 100 out of 100
274Restaurantswithin 0.5 km
94Attractionswithin 0.5 km
9,444Reviews182Q+A100Room tips
Traveller rating
  • 4,053
  • 2,957
  • 1,326
  • 652
  • 456
Time of year
Traveller type
Language
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  • English
Popular mentions
Melissa P wrote a review 11 Apr
2 contributions1 helpful vote
I reserved a Park-View King suite for my partners birthday. I called in advance to request a room on a higher floor which was not honored upon arrival. There was also unsightly gray tape left all over the wall facing the park of which we have no idea why or what it was. Suite 1400 for your reference. Prior to coming I double-checked and I was told there would be bath robes in the suite which my partner loves. When I looked, none were provided. I called downstairs to request them and the line just rang and rang. No one was able to help nor did anyone pick up the phone for hours. Staff told us they are short staffed. That is not the guests concern and it was unprofessional. In addition, the room was 76 degrees the entire stay and AC was not working. I understand renovations and limitations due to COVID-19 but besides the park view, we received nothing in terms of customer service or satisfaction upon our first stay.
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Date of stay: April 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from ParkLaneHotelNYC, Manager at Park Lane Hotel
Responded 3 days ago
We appreciate your feedback, Melissa. We're deeply disappointed you had such challenges during your time with us. Your experience is not on par with the level of service we share with our guests. We appreciate your patience while we halt some of our services in order to provide a healthy and safe environment for all our guests and team. We are delighted to let you know that we are in the process of a full hotel renovation, and are excited to showcase our new look and feel very soon! We do hope you give us another opportunity to share a more positive experience with you soon. Warm Regards Brian Dunn Hotel Manager
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Lauren S wrote a review Jul 2020
Montclair, New Jersey7 contributions12 helpful votes
Hotel's Favourite
Wonderful view of Central Park from my room, and Nicole was absolutely wonderful at check-in. I arrived much later than expected and she was extremely helpful and the hospitality was heartwarming, particularly in the face of a pandemic. Very much appreciated the room upgrade to one with a view overlooking the Park!
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Date of stay: July 2020
Rooms
Cleanliness
Service
3 Helpful votes
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Response from ParkLaneHotelNYC, Manager at Park Lane Hotel
Responded 10 Jul 2020
Thanks for the fantastic review, Lauren S! We're happy you enjoyed your time with us so much at Park Lane Hotel New York! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions. We look forward to hosting you again soon! Have an amazing day! Warm Regards Hotel Manager
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Calyn Pascual wrote a review Mar 2021
8 contributions1 helpful vote
+1
We arrived at the hotel earlier than check-in. Was informed that they do not hold luggages. No consideration noted. I understand the Covid issue, but as a hospitality business, there are ways to ensure safety while at the same time accommodating the needs of guests like luggage storage. Luggage holding is a crucial part of a hotel operation. This information was not highlighted when we booked. The front desk was also rude and did not feel us welcomed at all. No, bell man was available either. Upon checking in, we were told there will be daily resort fees? I am trying to understand what I am paying for here. I asked the front desk about this and she told us to read the paper “it’s all there.” Upon checking in, we found that the room was lacking cleanliness and some serious update was necessary. First of all, our rate was not cheap and to have a room at that state was unacceptable. When I called the front desk to ask about the AC, the engineer came up and told us that the AC is not working. This was not disclosed during check in. The bathroom also smelled of smoke. The carpet, I am afraid to step on it without slippers. Please look at my photos. Honestly, Park Lane, if you choose to operate during these times, please do so with the standard of at least acceptable. Your rates doesn’t match what you offer and please help me understand the extra fees because if I’m paying this, I would at least expect that I will be comfortable in a room that I feel is sanitized and safe. Otherwise, please halt your operations until you can make your guest feel as though they chose to give their business at the right place and when you’re really ready.
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Date of stay: March 2021
1 Helpful vote
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Response from ParkLaneHotelNYC, Manager at Park Lane Hotel
Responded 2 weeks ago
We appreciate your feedback. We're sorry to hear about the challenges and conditions you experienced during your time with us. We see this opportunity as a coaching moment to take back to our team to enhance the guest experience. We thank you for your patience while we halt some of services in order to ensure the safety of all our guests and team. We are very excited about our upcoming renovation and the wide capture of services we will feature in our brand new look, and we hope to welcome you back to a brand new experience! We do hope you give us another opportunity to share a more positive experience with you soon. Warm Regards Brian Dunn Hotel Manager
Read more
Wendy L wrote a review Mar 2021
San Francisco, California5 contributions7 helpful votes
Arrived at check in, the hotel receptionist was extremely rude not welcoming. No time to explain anything to you. She hands you a piece of paper and just tells you to read it. They do not hold your luggage's here. This is the most simplest thing a hotel can offer as you arrive in early and needed to put your stuff down so you don't waste a day. They charge a resort fee and for what? Other hotels usually will hold your luggages and this can allow you to explore the city and not waste time. Instead this hotel leaves you stranded with all your personal belongings. We have gone to other hotels on this trip and everyone else was welcoming elsewhere.
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Date of stay: March 2021Trip type: Travelled with friends
2 Helpful votes
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Response from ParkLaneHotelNYC, Manager at Park Lane Hotel
Responded 3 weeks ago
Thank you for taking the time to share your feedback, wendyl334. We're disheartened to hear about the challenges you experienced during your time with us. We see this opportunity as a coaching moment to take back to our team to enhance the guest experience. We thank you for your patience while we halt some of services in order to ensure the safety of all our guests and team. We are very excited about our upcoming renovation and the wide capture of services we will feature in our brand new look, and we hope to welcome you back to a brand new experience! Warm Regards Brian Dunn Brian Dunn Hotel Manager
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Steven B wrote a review Mar 2021
New York City, New York2 contributions2 helpful votes
I stayed at the Park Lane Hotel for the past few weeks and truly appreciate the service I received from Edita. She assisted me with my room reservation and provided excellent customer service throughout my stay. Thank you Edita!
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Date of stay: March 2021Trip type: Travelled with family
1 Helpful vote
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Response from ParkLaneHotelNYC, Manager at Park Lane Hotel
Responded 3 weeks ago
Thank you for leaving us this wonderful review, Steve777777! We're thrilled your time at Park Lane Hotel New York was so enjoyable! Thank you for the kind words about Edita! She is one of our best assets here at the Park Lane, and we are delighted she was able to provide you with a memorable experience. Have a lovely day! Warm Regards Brian Dunn Hotel Manager
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PRICE RANGE
USD 194 - USD 481 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the helmsley park lane hotel new york city, helmsley park hotel
FORMERLY KNOWN AS
The Helmsley Park Lane
LOCATION
United StatesNew YorkNew York CityMidtown West / Manhattan / Midtown
NUMBER OF ROOMS
631
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Frequently Asked Questions about Park Lane Hotel
Which popular attractions are close to Park Lane Hotel?
Nearby attractions include The Museum of Modern Art (MoMA) (0.4 km), Big Apple Jazz Tours (0.4 km), and Carnegie Hall (0.4 km).
What are some of the property amenities at Park Lane Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
What food & drink options are available at Park Lane Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Park Lane Hotel?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Park Lane Hotel?
Conveniently located restaurants include Loi Estiatorio, The Modern, and Beyond Sushi.
Are there opportunities to exercise at Park Lane Hotel?
Yes, guests have access to a fitness centre during their stay.
Are pets allowed at Park Lane Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Park Lane Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Park Lane Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Russian, Chinese, and Portuguese.
Are there any historical sites close to Park Lane Hotel?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (6.7 km), World Trade Center Memorial Foundation (6.7 km), and Hamilton Park (3.6 km).
Does Park Lane Hotel have any great views?
Yes, guests often enjoy the park view available here.