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The Franklin

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Traveller (229)
Room & Suite (167)
Dining (16)
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Overview
  • Excellent28%
  • Very good38%
  • Average18%
  • Poor7%
  • Terrible9%
Travellers talk about
“upper east side”(139 reviews)
“wine and cheese”(61 reviews)
“rooms are small”(54 reviews)
Free Wifi
Breakfast included
Non-Smoking Hotel
Multilingual Staff
Air Conditioning
Pool
3 Star Hotel
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Rooms
9 May10 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (754)
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Traveller rating
192
222
108
43
61
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LanguageEnglish
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192
222
108
43
61
Show reviews that mention
All reviewsupper east sidewine and cheeserooms are smallcentral parkmetropolitan museum of artyogurtnew yorkcontinental breakfastboutique hotelevery eveningaround the cornerwhole foodswine hourshort staygreat boutiquecoffee machinebed was comfortable
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251 - 255 of 626 reviews
Reviewed 5 November 2014

Second time at this hotel. Very enjoyable. Quiet and peaceful atmosphere. Wonderful amenities. Very friendly and accommodating staff. Would definitely return. The Franklin has wonderful old world charmMore

Review collected in partnership with this hotel
1  Thank nancyloum
Response from Lisa G, General Manager at The FranklinResponded 5 December 2014

Dear nancyloum, Thank you for your kind words about your recent experience at The Shoreham. I am delighted you returned for a second stay and am pleased to hear that we exceeded your expectations On behalf of my entire team, I look forward to welcoming...More

Reviewed 22 October 2014

The room is one of the smallest we've ever seen, not to mention the tiny bathroom. The sheets and towels were clean and the breakfast was adequate, but overall not worth the price we paid. The room needed to be cleaned and painted. Wifi was...More

6  Thank MissesFox
Response from Lisa G, General Manager at The FranklinResponded 28 October 2014

Dear Missesfox, Thank you for sparing time and posting your review of The Franklin Hotel on Trip Advisor. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. Please accept my sincere apologies for our...More

Reviewed 21 October 2014

Very spotty internet service. Had to wake up at 430 am on a work day to try and get service. Tried for two days. They offered to move me at 11 pm at nigh to a room where I may or may not get service,...More

4  Thank N V
Response from Lisa G, General Manager at The FranklinResponded 28 October 2014

Dear N V, Thank you for your candid feedback. I sincerely apologize on behalf of my team for the service shortfalls throughout your stay regarding your internet service. These lapses are certainly not indicative of our hotel. We pride ourselves on kind, proactive and reliable...More

Reviewed 19 October 2014

This hotel is tucked away and easy to miss at a brisk walk. It would be a shame to do so, as its really nice. It's well appointed, well run and charming. The rooms are tiny, however, but how much time do you spend in...More

Review collected in partnership with this hotel
1  Thank Lou P
Response from Lisa G, General Manager at The FranklinResponded 28 October 2014

Dear Lou P, Thank you for taking the time to share your valuable and candid feedback with us. We are truly delighted that we exceeded your expectations from our location and comfortable beds. We look forward to welcoming you back. Regards, Lisa Grossberg

A TripAdvisor Member
11
Reviewed 18 October 2014

Great location if you want to be away from the madness of Times Square area. Staff are very friendly and hotel rooms are comfortable. They store your luggage before check in and after check out. Had a small, but nice continental breakfast option - nothing...More

Review collected in partnership with this hotel
1  Thank A TripAdvisor Member
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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Breakfast included
Multilingual Staff
Details
Price range
USD 197 - USD 344 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
USD 197 - USD 344 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (229)
Room & Suite (167)
Dining (16)
Amenities (6)
Nearby
Upper East Side
Combining quiet residential neighbourhoods that have
easy access to Central Park with world-famous cultural
institutions, the Upper East Side is one of the most
livable places in the city. Along beautiful Fifth
Avenue, you’ll find Museum Mile, which houses many of
the nation's most famous attractions in a single
stretch, like The Metropolitan Museum of Art and the
Guggenheim Museum. Walk a few blocks into the
...More
Questions & Answers
Ask a question
Bev N
1 October 2017|
Answer
Response from lush67 | Reviewed this property |
yes there is
1
Vote
Derek J
23 August 2017|
AnswerShow all 5 answers
Response from lush67 | Reviewed this property |
no fridge sorry. You can ask for a iron and board we did.
1
Vote
duemura
2 July 2017|
Answer
Response from Barbara P | Reviewed this property |
I believe so. But honestly, it is not clean enough.
0
Votes
Room Tips
"Book at another hotel."
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"As far as I can tell, there is no such thing as a good room in The Franklin."
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"Not the single on the first floor"
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"Go somewhere else."
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