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Carlton Hotel, Autograph Collection

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2,149 Reviews from our TripAdvisor Community

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Showing 1,895: English reviews
Washington DC, District of Columbia
Reviewed 20 October 2012

I travel constantly and am deliriously sick of the standard Marriott wallpaper, carpets, etc. I was so happy when I came to the Carlton in NYC, an Autograph property of Marriott, and discovered that Autograph hotels are really distinct. The service at the Carlton is great, the rooms and hallways beautiful, as are the lobby and the hotel bar. Very...

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Helpful?
Thank MarkInCabinJohnMDUSA
vfreeman1, Manager at Carlton Hotel, Autograph Collection, responded to this review

MarkInCabinJohnMDUSA, Thank you so much for writing this review. We appreciate you recognizing our distinctiveness and also your understanding of how the Carlton fits into the Autograph portfolio. We are proud to be affiliated with Marriott while maintaining our independence as a truly unique property. Hopefully we will see you again soon! Thank you again, Vic Freeman

San Francisco
Reviewed 19 October 2012

For $420 a night, we expected better service. My wife and I travel frequently for work and pleasure, and were really disappointed with a number of very basic things that the hotel and its staff failed to address. 1) The safe in our room was locked upon arrival, and it took asking twice at the front desk to get somebody...

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Helpful?
Thank Paco F
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Paco F – Thank you staying at the Carlton and for your providing us with this feedback. I am sorry that we did not meet your expectations. We are much better than this at the Carlton so I apologize for the service failures. Typically feedback on our staff is overwhelmingly positive. I would be grateful of the opportunity to apologize...

Simsbury, Connecticut
Reviewed 19 October 2012

I am at the hotel right now and I have to say its the smallest room/bathroom I have ever been in and I travel every week. When I entered the room, I was very surprised at how small the room was and I am supposed to automatically get an "upgraded room" at check in given my status with Marriott. In...

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2Thank Love2travel1117
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

LovetoTravel1217 - Thank your staying with us and for taking the time to write about your experience. It is true that we do have some compact rooms at our property. This is unfortunate but quite common in many New York Hotels. The Carlton, a proud member of the Autograph Collection is delighted to greet several Elite members daily. We always...

Oxford
Reviewed 17 October 2012

I stayed here for a few nights while passing through New York on the way home from a business trip. The hotel is well located about midway on Manhattan Island. On arrival the foyer is the first thing that hits you, being really rather nice. The foyer, bar and communal areas had a nice feel to them and I enjoyed...

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Thank GLD2
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear GLD2 - Thank you visiting the Carlton hotel, we pride ourselves on our uniqueness so are grateful for your comments. We look forward to welcoming you back. Regards, Vic Freeman

Glasgow, United Kingdom
Reviewed 15 October 2012

I stayed here with my sister to celebrate her 30th birthday and could not have been happier with our choice of hotel. We got a yellow taxi from JFK and pulled up at the hotel entrance where we were helped in with our luggage by helpful staff. The lobby area was modern and airy, and had a lovely fragrance, we...

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Helpful?
Thank kirstyh20
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear kirstyh20 - We are so please to read your feedback. Thank you for staying us and for posting this review. Thank you, Vic Freeman

London, England, United Kingdom
Reviewed 15 October 2012

Very modern interior and pleasant atmosphere. Well located. Breakfast was very expensive as it was not included in our tariff. Internet throughout the hotel and a reasonably well equipped gym.....................

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Thank Melissa D
Los Angeles
Reviewed 11 October 2012

I just returned from a 3 night stay at this hotel. My husband and I attended a wedding, and we got a room with a queen bed at Carlton Hotel, because the wedding was held there. We got the discounted group rate of $300 per night. When we entered the room, I was very surprised at how small the room...

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1Thank 4LoveofTraveling
Copenhagen
Reviewed 11 October 2012

This is a nice elegant hotel for a weekend in NYC. We were upgraded to a Superior Guest room which was spacious. We had requested a few things pre-arrival which was not there, but as soon as they where reminded everything was quickly there. However it is not suitable for businesstravellers. Their wifi is very very slow. They have a...

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2Thank Flyfille
athens, georgia
Reviewed 7 October 2012

We stayed in this elegant hotel for 4 nights, and enjoyed the stay very much. The hotel is in Nomad, near Midtown and there are subway lines within easy walking distance. Madison Square Park is only a few blocks away, as is the Flat Iron Building- a good landmark. The Empire State Building is just above the hotel- another easy...

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3Thank emfeAthens_Georgia
Indiana
Reviewed 7 October 2012

Really enjoyed this hotel--the room was small but well appointed. Really good location and elegant feel to the hotel. The service restraunt has outstanding food and this has a bit of a European feel to it. I was there for business but would definately visit for a leisure trip as well.

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Thank dibotu

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A midtown Manhattan luxury boutique hotel located near the Empire State Building, Union Square and other New York City attractions. Offers vacation packages and special offers, as well as meeting and event space. ... more   less 

Additional Information about Carlton Hotel, Autograph Collection

Address: 88 Madison Avenue, New York City, NY 10016
Region: United States > New York > New York City
Price Range: $206 - $580 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Carlton Hotel, Autograph Collection 4*
Number of rooms: 317
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Also Known As:
Carlton Hotel, Autograph Collection Hotel New York City
Carlton Madison Avenue
Carlton On Madison Avenue Hotel
New York Carlton
Carlton Hotel New York
Hotel Style:
#71 Green Hotel in New York City
#194 Family Hotel in New York City
#208 Luxury Hotel in New York City
#213 Business Hotel in New York City
#229 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Carlton Hotel, Autograph Collection staff and other travellers.
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Detroit, Michigan
11 months ago

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Questions? Get answers from Carlton Hotel, Autograph Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Higher floors are less noisy.”
 of 5 bubbles BCTX76, 23 Dec 2016 | Read review
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