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Carlton Hotel, Autograph Collection

GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Carlton Hotel, Autograph Collection
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2,189 Reviews from our TripAdvisor Community

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Showing 1,929: English reviews
Austin, Texas
Reviewed 25 February 2013

I arrived to a crowded loading area. Had to double park. No sign for valet parking or anything. Waited a minute or two no one came to greet me so I got out. I asked about valet parking to an employee who said he was just about to ask me if I needed help (no he was not but nice...

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Thank sdfos o
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Sdfos o, Thank you for staying at the Carlton Hotel and for writing this review. I am eager to discuss your valuable feedback so would be grateful if you contacted me at vfreeman@carlotnhotelny.com so we can schedule a time to speak. Separately, please note that our valet rates are on the lower end with regards to our competitor hotels in...

Orlando, Florida
Reviewed 24 February 2013

I've stayed here several times on business. Location is great, rooms have everyting you need, really like the decor, service has always been great as well. Check-in and check-out always a breeze. Some rooms are very small, but that is the norm in the city. Highly recommend.

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Thank OTravel
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for this review and for being a loyal guest of the Carlton. We look forward to your next visit where I’m confident you will be as happy. Cheers, Vic Freeman

Cape Cod, Massachusetts
Reviewed 22 February 2013

It was my first stay at Carlton Hotel, but I frequent other Autograph Collection properties and thought this was a good choice. The lobby is beautiful, and the staff were very friendly, quick and efficient. All of the front-of-the-house staff worked seamlessly with one another - big plus. On my way out, I had stored a bag and returned later...

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2Thank CapeCod64
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

CapeCod64, Thank you for staying at the Carlton Hotel and for detailing your experience. We constantly strive for excellence and so accept your feedback and will address all areas of concern. Thank you again, Vic Freeman

Johnstown, Pennsylvania
Reviewed 18 February 2013 via mobile

We travel a lot and do a lot of research in finding the right hotel for the appropriate price. Location is perfect situated in an area predominantly non- Caucasian but people friendly and never felt unsafe. Initial impression entering very pretty lobby- good greeting at the door- valet parked but charged one night 50 and other 60 for an SUV....

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1Thank Iwillnfa
Watertown, Massachusetts
Reviewed 10 February 2013

Tastefully redone art nouveau hotel in NYC on Madison and 29th. This hotel is in the marriott collection, so good for those wanting to earn points (or redeem points). The hotel is nicely done and has a very nice lobby, almost two floors with a lobby bar and restaurant. I was greeting by multiple people upon entering the hotel and...

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1Thank SMR_2
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

SMR_2, Thank you for such a wonderful review. We hope to be able to welcome you again in the near future. Cheers, Vic Freeman

Toronto, Canada
Reviewed 5 February 2013

The Carlton is great boutique hotel- beautiful lobby, nicely appointed rooms, convenient location, quiet at night. There is a lobby bar, and a restaurant on the mezzanine level overlooking the lobby. The style is funky-traditional- lots of beautiful old moldings and architectural detail, but with a modern edge. Another big plus: they are part of the Marriott rewards program. My...

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1Thank Lynn5312
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for your review. We are so pleased to be a part of the Autograph Collection powered by Marriott. We hope to welcome you again in the future. Best regards, Vic Freeman

San Jose, CA
Reviewed 1 February 2013 via mobile

Loved the style of this Midtown Hotel. Very classic yet updated feel oozing historical charm. Clean and tidy rooms, comfortable beds, and efficient storage space with free wi-fi. The rooms are not huge but decently sized for Manhattan standards. Conveniently located near the Subway, 5th Ave, Madison Square Park (and a Shake Shack), and the Flat Iron Building. In walking...

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1Thank yello815
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for your review of our property, we appreciate all of your feedback. We apologize for the noise issues that you encountered. This is not a complaint that we typically hear. Sincerely, Vic Freeman

London, United Kingdom
Reviewed 30 January 2013

Perfect location in midtown with spacious and contemporary guest rooms. The Carlton is an extremely clean hotel and the service cant be more attentive. Luggage was brought to our room in less than three minutes and requests from room service in 5-10 minutes, very impressive. It is part of the Autograph Collection by Marriott which enables you to collect Marriott...

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Thank Andreas S
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for this review. We are so pleased to read that you were so happy with our hotel and our service. Hopefully we will get the chance to welcome you again soon. Cheers, Vic Freeman

Frederick, Maryland
Reviewed 28 January 2013

Repeat stay at this great hotel. Everything was excellent from the doorman who greeted us to the desk staff and the house keeping staff. The one exception this trip would be the room service staff. Twice I called room service for silverware to be brought to my room, #720, and by midnight it still was not delivered. But by no...

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Thank theutican
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Theutican – Thank you for returning to the Carlton and for writing this review. I am pleased to read your comments and we are certainly grateful for your constructive feedback with respect to your room service experience. We look forward to hopefully welcoming you back again soon. Sincerely, Vic Freeman General Manager

Raleigh, North Carolina
Reviewed 27 January 2013

Booked a quick 2 night stay here for 3 people in September. Wife wanted to go shopping and take in some sights. The hotel is a nice Mid Town hotel, and nicely situated in an area that is far enough out of the way that you don't feel you are being smothered but not so far that it cost a...

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Thank PrinceTristan
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for this review. We all take great pride in what we do so are so please to read your comments with regards to our hotel and staff. Regards, Vic Freeman General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
A midtown Manhattan luxury boutique hotel located near the Empire State Building, Union Square and other New York City attractions. Offers vacation packages and special offers, as well as meeting and event space. ... more   less 

Additional Information about Carlton Hotel, Autograph Collection

Address: 88 Madison Ave, New York City, NY 10016-7412
Region: United States > New York > New York City
Price Range: $287 - $715 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Carlton Hotel, Autograph Collection 4*
Number of rooms: 317
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Also Known As:
Carlton Hotel, Autograph Collection Hotel New York City
Carlton Madison Avenue
Carlton On Madison Avenue Hotel
New York Carlton
Carlton Hotel New York
Hotel Style:
#71 Green Hotel in New York City
#193 Family Hotel in New York City
#212 Business Hotel in New York City
#213 Luxury Hotel in New York City
#228 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Carlton Hotel, Autograph Collection staff and other travellers.
14 questions
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Detroit, Michigan
over a year ago

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Questions? Get answers from Carlton Hotel, Autograph Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not stay here!”
gailmelkus, 9 May 2017 | Read review
“Not a business trip hotel.”
Colyn1337, 10 Feb 2017 | Read review
“Don't get a standard sweet, go for Deluxe and up for better size.”
  • WATER WAS DISGUSTING---SINK AND SHOWER
E6071GRcourtneyw, 6 Feb 2017 | Read review
“Higher floors would likely be quieter”
GregRCo, 2 Feb 2017 | Read review
“Empire Suite is amazing and spacious, secluded, and quiet”
mchuddley, 27 Jan 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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