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The Surrey

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The Surrey
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1,791 Reviews from our TripAdvisor Community

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Showing 1,645: English reviews
New York
Reviewed 2 April 2015

Took a chance on this boutique hotel in the upper east side based on its affiliation with Relaix and Chateux Properties. Did not disappoint. The room was spacious and comfortable. Great shower. Staff everywhere were excellent. Will be returning again for a future visit.

Review collected in partnership with this hotel
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Helpful?
2Thank Dr. Don P
pridguard60763, Manager at The Surrey, responded to this review

Dear Dr. Don, Thank you for the Five star review, and I am delighted to hear you had such a wonderful experience at the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful...

Wayne, Pennsylvania
Reviewed 1 April 2015

The Surrey is a wonderful place! Beautiful rooms, great location and a superb staff. It's treat just to be there. Many great restaurants within walking distance. Easy access to to the park. Truly an NYC experience!

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Helpful?
1Thank amy m
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to...

Dunchurch, United Kingdom
Reviewed 1 April 2015

Great location, real character and the attention to detail that is so often missed in many luxury hotels. But above all else it's the people that make the real difference. They make you feel that little bit special. Five stars seems hardly enough.

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Helpful?
1Thank Richard D
pridguard60763, Manager at The Surrey, responded to this review

Dear Richard, Thank you for the Five star review, and I am delighted to hear you had such a wonderful experience at the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service...

Paris, France
Reviewed 1 April 2015

This hotel has an abundance of general reviews (and I agree it is elegant, well appointed and has great service) so I’ll focus on the fitness facility for those, like me, who prefer to choose a hotel that enables them to keep up their gym routine while on the road. As much as I love the hotel (my overall rating...

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Helpful?
1Thank superdeluxe
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on our fitness facilities and providing insight to our fitness enthusiasts. As you indicated our fitness facility provides some of the latest technology in a private setting with towels, water and fruit to cater to the comfort of our guests who appreciate privately escaping to the gym while...

Cincinnati, Ohio
Reviewed 31 March 2015

The hotel was lovely, the staff was very gracious and helpful, the rooms were spacious, clean, tastefully furnished, the baths and showers were large and very nice, the closet space was ample and the beds were very comfortable. Upon arrival, per our request, we were upgraded to a slightly larger standard deluxe room. A junior suite became available for our...

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Helpful?
4Thank LMag83
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to...

Laguna Hills, California
Reviewed 29 March 2015

My wife and I travel extensively, with NYC a popular destination. Over the years we have tried many hotels there, with varying results. For the upper east side, The Surrey is ideal. We have found our new Manhattan home. The location is superb, steps from Madison Avenue or Central Park. Our room was large, comfortable and quiet with all the...

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Helpful?
4Thank Gary U
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to...

New York
Reviewed 24 March 2015

We stayed at The Surrey in March of this year. It is conveniently located to the facilities we needed to access while on this trip. We were very close walking distance to Central Park and many other tourist attractions. The staff is very friendly here and they will help accommodate your needs whether it is late night dining or internet...

Review collected in partnership with this hotel
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Helpful?
1Thank Mr. Daryl Y
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to...

Prague, Czech Republic
Reviewed 21 March 2015 via mobile

The Surrey is situated in a nice district close to great shopping and museums. Our welcome upon arrival was excellent. The interior is a little tired but comfortable. Our biggest problem was the noise as the building has no double glazing and therefore it sounds like ever car is entering your room and we were on the 6th floor. We...

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Helpful?
1Thank JPS23
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to post your review on your recent stay with us. While I am happy that the Surrey was the hotel of choice I am disappointed we were not able to have your recent stay as perfect as it could have been. Your feedback is critical to us to better understand and pin...

Reviewed 21 March 2015

We stayed at the hotel for 5nights in March 2015 to take in the sights and attend the city's St Patrick's day parade. The front desk staff and doormen were very helpful during our stay, offering several recommendations of things go do and see on the city. Pablo from front of house looked after us very well and when we...

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Helpful?
1Thank Jo M
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to...

Beirut, Lebanon
Reviewed 20 March 2015

My wife & I stayed at The Surrey for 3 nights on 12 March, we would most definitely come back. From the minute your taxi arrives to the minute you check-out, you feel like a star. I can only praise all the staff at The Surrey, if by chance you seem puzzled, you would find someone asking: "Sir, can I...

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Helpful?
1Thank Walid Y
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to...

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Staying in Upper East Side

Neighbourhood Profile
Upper East Side
Combining quiet residential neighbourhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighbourhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Concierge
  • Breakfast Available
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The #1 hotel in New York City as voted by the readers of Conde Nast Traveler, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more   less 

Additional Information about The Surrey

Address: 20 E. 76th Street, New York City, NY 10021-2643
Region: United States > New York > New York City > Upper East Side
Price Range: $542 - $1,157 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Surrey 5*
Number of rooms: 189
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Despegar.com, Cheap Tickets and Jetsetter so you can book your The Surrey reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City
Hotel Style:
#4 Business Hotel in New York City
#12 Spa Hotel in New York City
#12 Romantic Hotel in New York City
#19 Green Hotel in New York City
#27 Family Hotel in New York City
#45 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Surrey staff and other travellers.
11 questions
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Questions? Get answers from The Surrey staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the higher floors.”
 of 5 bubbles sharlat2015, 19 Mar 2017 | Read review
“better top floor rooms”
 of 5 bubbles GAIART33, 2 Mar 2017 | Read review
“Wish I could but the beds are hideously uncomfortable so can't imagine there is one”
 of 5 bubbles Talski37, 1 Feb 2017 | Read review
“Upper Floor”
 of 5 bubbles RachelSlav, 11 Jan 2017 | Read review
“Ask for higher floors”
 of 5 bubbles cmptravel, 11 Jan 2017 | Read review
5 of 5