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The Surrey

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The Surrey
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1,791 Reviews from our TripAdvisor Community

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Showing 1,645: English reviews
Virginia
Reviewed 7 April 2015

Spent one night here with my two daughters (ages 10 & 13). I'd forgotten how great this place is. Stayed in a small king suite thanks to an upgrade. It was wonderful. After all these years, the hotel still looks so fresh. Such beautiful design, and I loved all the heavy doorknobs and bathroom fixtures. The bed was out of...

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Helpful?
2Thank Kirkberta
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. The Surreys location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to our guests....

Bogota, Colombia
Reviewed 7 April 2015

The Surrey is an outstanding hotel in all senses. From the location, the beautiful property, the great people, to the service they provide; everything is flawless. Concierges are very knowledgeable about the city. Staying at a hotel like this makes the experience in the city even better. The team lead by Troy Pade is exceptional.

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Helpful?
1Thank Juan Carlos P
pridguard60763, Manager at The Surrey, responded to this review

Dear Juan Carlos P, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. The Surreys location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to...

Philadelphia, Pennsylvania
Reviewed 7 April 2015

Since we have found the Surrey we haven't stayed anywhere else on our frequent trips to the city. Most of our trips keep us busy on the upper east side so this hotel is the perfect fit. Well dressed, professional staff, fresh clean rooms and luxe amenities. A must stay for shoppers, you can walk Madison all day.

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Helpful?
1Thank Kristina H
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to...

Reviewed 6 April 2015

Great size room, the ones that overlook the front of the hotel are noisy. The bathroom had a walk in shower which was very powerful and warm. Very clean. The staff were helpful but I was expecting friendlier service based on previous reviews. I would describe them as average. It was definitely a good location for us as we were...

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Helpful?
Thank Morriorl
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to post your review on your recent stay with us. While I am happy that the Surrey was the hotel of choice I am disappointed we were not able to have your recent stay as perfect as it could have been. Your feedback is critical to us to better understand and pin...

London, England, United Kingdom
Reviewed 6 April 2015

A rare NYC member of Relais & Chateaux exemplifies the best of its traditions of superb personal service and quiet elegance. My suite was comfortable and charming with views towards Central Park so ask for a higher floor if available. Breakfast was outstanding so the restaurant by Boulud will be worth dining in too. On departure I was invited to...

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Helpful?
1Thank Colin P
pridguard60763, Manager at The Surrey, responded to this review

Dear Colin P, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service...

Buffalo, New York
Reviewed 5 April 2015

Not only is the surrey a visually beautiful and relaxing hotel, but the staff is wonderful and incredibly accommodating. The rooms are posh and comfortable. The location is perfect if you want yo feel like a real New Yorker.

Review collected in partnership with this hotel
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Helpful?
1Thank pmc112
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to...

Reviewed 5 April 2015

One of the best New York vacations of all time! The hotel and staff were amazing, from day 1 everyone knew my name, I felt like a celebrity! The rooms are to die for, luxurious and roomy with a bed fit for a king! I don't see myself staying anywhere else ever again👌

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Helpful?
1Thank AshleyeDunn
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I am equally happy to hear that you would stay no where else other than the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s...

Minneapolis, Minnesota
Reviewed 3 April 2015

The Surrey is a breath of fresh air in NYC - staff is friendly and efficient, hotel is exceptional, location can't be beat. This is a lovely, quiet, upper East side retreat, a block from Central Park, easy walking distance from shopping, restaurants, subway. Friday night music by James Zeller Trio is great.

Review collected in partnership with this hotel
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Helpful?
1Thank mntraveler1276
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to...

New York City, New York
Reviewed 3 April 2015

The boyfriend wanted to surprise me for my birthday and chose the Surrey based on their Chanel inspired designs -beloved by the fashionista in me - and atmosphere. I loved it. As soon as we checked in, we were upgraded to an even better suite than what we had originally booked and awaiting me inside the room was a cute...

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Helpful?
1Thank Madeline L
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to...

Sag Harbor, New York, United States
Reviewed 2 April 2015

My favorite place to stay in NYC! Very nice rooms, great staff! Have stayed many times after surgeries and they've taken superb care of me. The staff has even gone to the pharmacy for me. Great room service!

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Helpful?
1Thank Wendy T
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to...

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Staying in Upper East Side

Neighbourhood Profile
Upper East Side
Combining quiet residential neighbourhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighbourhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Concierge
  • Breakfast Available
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The #1 hotel in New York City as voted by the readers of Conde Nast Traveler, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more   less 

Additional Information about The Surrey

Address: 20 E. 76th Street, New York City, NY 10021-2643
Region: United States > New York > New York City > Upper East Side
Price Range: $542 - $1,157 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Surrey 5*
Number of rooms: 189
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Despegar.com, Cheap Tickets, Priceline and Jetsetter so you can book your The Surrey reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City
Hotel Style:
#4 Business Hotel in New York City
#12 Romantic Hotel in New York City
#12 Spa Hotel in New York City
#19 Green Hotel in New York City
#27 Family Hotel in New York City
#45 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Surrey staff and other travellers.
11 questions
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Questions? Get answers from The Surrey staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the higher floors.”
 of 5 bubbles sharlat2015, 19 Mar 2017 | Read review
“better top floor rooms”
 of 5 bubbles GAIART33, 2 Mar 2017 | Read review
“Wish I could but the beds are hideously uncomfortable so can't imagine there is one”
 of 5 bubbles Talski37, 1 Feb 2017 | Read review
“Upper Floor”
 of 5 bubbles RachelSlav, 11 Jan 2017 | Read review
“Ask for higher floors”
 of 5 bubbles cmptravel, 11 Jan 2017 | Read review
5 of 5