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Sheraton New York Times Square Hotel

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Sheraton New York Times Square Hotel
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7,119 Reviews from our TripAdvisor Community

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Showing 5,707: English reviews
Reviewed 1 November 2016

checked in late so no one was around, but during the day whole lobby is a like a metro station cant find a spot at the bar. good location though, close to metro station,walking distance to the times square. good diner next door. room/bathroom clean.

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Helpful?
Thank Melik O
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to post a review of The Sheraton New York Times Square Hotel. Thanks for your kind words about ur location and service! We regret that our "like a Metro station" lobby failed to meet or exceed your expectations; we very much appreciate your feedback about it, and constructive comments on how we can be better....

Madrid
Reviewed 1 November 2016 via mobile

Ive been there a couple of times. Always for work and with a group. I have to say that the attention to customers is not the best. They are very inflexible and not really nice. When you are in charge of a group, you really appreciate being supported by the hotels you visit, and this is not the case. About...

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Helpful?
Thank Martups
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a review of The Sheraton New York Times Square Hotel. We regret that your recent stay(s) did not meet or exceed your expectations. Your feedback is importaant to us; we appreciate your constructive feedback about staff attitudes and the hotel's decor. Feedback like yours helps us to understand where we might do better;...

Scotland
Reviewed 1 November 2016 via mobile

Stayed 4 nights at this hotel late October, this being my first trip to the city. The hotel was a Sheraton with a large, open reception/foyer and staff were all very smart and helpful. Our room was an upgrade from standard, an executive room, but to be honest it was a bit of a disappointment. The room wasn't overly big...

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Helpful?
Thank StevieDScotland
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to post a review of The Sheraton New York Times Square Hotel. We regret that room size and decor failed to meet or exceed your expectations; we very much appreciate your feedback about it, and constructive comments on how we can be better. Please come back and see us again. You always are welcome here....

Reviewed 1 November 2016 via mobile

Arrived 26th October, checked in quickly and shown to our room, lovely clean room, on the 40th floor. Beds are very comfy with lovely pillows and yes ladies, there is a hair dryer in the room!! I was only there for 4 nights and only ate once in the hotel, as out and about most of the time, we had...

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Helpful?
Thank Michelle G
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to post a five-star review of The Sheraton New York Times Square Hotel. Thanks for your lovely words about our location and staff! Please come back and see us again soon. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Far Rockaway, New York
Reviewed 1 November 2016

We went here for an anniversary, booked on Hotwire. The hotel is nice and classy. We were given a room on a high floor with an amazing view of the city and we really enjoyed it. There was a slight issue with the room, so we spoke to the manager and he refunded us points for the night. Highly reccomended

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Thank yms64
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Happy anniversary! Thank you for taking time to post a wonderful, five-star review of The Sheraton New York Times Square Hotel. Please come back and see us again. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Illinois
Reviewed 1 November 2016

As an SPG member, I was expecting a better reception. We arrived at the hotel and checked-in at the front desk. I asked if I would receive points as an SPG member and was told no because my cousin booked everything through a travel agency. I was not pleased with that bit of information -- a stay is a stay....

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Helpful?
Thank ttaylor2u
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to post a review of The Sheraton New York Times Square Hotel. We regret that reception failed to meet or exceed your expectations; as a valued SPG member, thaat should not have happened to you! We very much appreciate your feedback about it, and constructive comments on how we can be better. Please come back...

Kissimmee, Florida
Reviewed 1 November 2016

Great EXPERIENCE, JOY At the front desk was our first good expierence. She help me and my children with information about the facilities in the hotel and New York attractions. Also having Starbucks in the lobby of the hotel was great. Bar in the lobby as well. Very elegant. Clean room and complimentary bottle of water daily. <3

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Thank ana2008pr
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to post a five-star review of The Sheraton New York Times Square Hotel. Thank you also for your exceptionally kind words about Joy - you made her day! Please come back and see us again. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Reviewed 1 November 2016 via mobile

This was a perfect place to stay in NYC! They have a parking garage right off the hotel. It's about $65 for 24 hrs. They have place to leave your bags for $4. They have security at the elevators and also elevators need a room number to be assigned to travel on them. They have a Starbucks and a restaurant...

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1Thank Arch L
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to post a four-star review of The Sheraton New York Times Square Hotel. Please come back and see us again. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Saint Augustine
Reviewed 31 October 2016

This hotel was recently completely renovated. The entire hotel is beautiful and the rooms are clean, new and very comfortable. The lobby is beautiful. The staff are friendly, professional and very helpful. It is close to great restaurants, nightlife and theaters and Central Park. A special thanks to Sonya Graumann who was extremely helpful in fixing a problem that I...

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1Thank Mitchell A
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to post a review of The Sheraton New York Times Square Hotel. Thanks for your ind words about our renovations, lobby and staff - that was very kind of you. Please come back and see us again. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Yorkshire, United Kingdom
Reviewed 31 October 2016 via mobile

Just back from our first trip to NYC. The hotel's location is in the middle of everything you would want to see. We shared a room with our 2 teenage kids, and while the beds were smaller than expected the room was big enough to use as a base for 4 days. The bathroom was tiny and to be honest...

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1Thank JonFozzz
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to post a four-star review of The Sheraton New York Times Square Hotel. We regret that you found your room/bathroom somewhat small for four folks; we do appreciate your feedback, as it helps us to do better. Please come back and see us again. You always are welcome here. Warm Regards, The Sheraton New York...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Effortless travel awaits during your visit to New York City at our Times Square Hotel, located just steps from the Theater District, Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Region: United States > New York > New York City > Midtown
Price Range: $327 - $709 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1780
Reservation Options:
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#43 Green Hotel in New York City
#185 Luxury Hotel in New York City
#201 Romantic Hotel in New York City
#217 Family Hotel in New York City
#224 Business Hotel in New York City
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are supposed to be renovated. If they are not, then ask for a renovated room. I think the rooms need more work. Lots of chips and some peeling wall paper”
865ricka, 25 Apr 2017 | Read review
“ask for high floor view”
candystoreny, 25 Apr 2017 | Read review
“High Floor and upgrade to the club lounge”
Pendana21, 25 Apr 2017 | Read review
“If you get a small room, ask for a queen and not a king bed. There is no room to move in standard rooms, even an upgrade to concierge level, with a king bed.”
841francines, 24 Apr 2017 | Read review
“Small rooms with limited open space. Clean and comfortable.”
E2525XHglennm, 24 Apr 2017 | Read review
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