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Sheraton New York Times Square Hotel

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Room & Suite (893)
Dining (41)
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Overview
  • Excellent32%
  • Very good40%
  • Average18%
  • Poor6%
  • Terrible4%
Travellers talk about
“the club lounge”(304 reviews)
“central park”(929 reviews)
“times square”(1,468 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Offers from Sheraton New York Times Square Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton New York Times Square Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (8,892)
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Traveller rating
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2,582
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2,453
2,582
1,342
521
388
Show reviews that mention
All reviewsthe club loungecentral parktimes squaregreat locationnew yorkbusy hotelstarbucks coffeelarge hotelfew blocksrockefeller centersubway stationhigher floorbig applestreet noiseelevatorlobbynyc
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981 - 985 of 7,286 reviews
Reviewed 31 July 2017

Front desk/all staff friendly and helpful. The room was was nice, neat, and comfortable. The location is perfect for playing the role of "tourist" in NYC. The subway from Penn Station allows you to get out across the street, plus go to areas beyond Time...More

Review collected in partnership with this hotel
Thank barstron
Response from Katherine H, Guest Relations Manager at Sheraton New York Times Square HotelResponded 2 August 2017

Thank you for taking the time to leave us with your thoughts regarding your recent stay. We're glad to hear you found our location convenient and our guest rooms comfortable! We hope you'll consider staying with us the next time you want to be a...More

Reviewed 31 July 2017

I frequently travel to New York City for business. The Sheraton Times Square (which is 11 blocks north of Times Square, by the way) has tiny rooms compared to all other hotels I've stayed in. Light in hallway didn't work. Had to call twice to...More

Review collected in partnership with this hotel
1  Thank adamct2017
Response from Katherine H, Guest Relations Manager at Sheraton New York Times Square HotelResponded 2 August 2017

Thank you for sharing your candid review with us. We truly value all of our guests' input. We're sorry to hear that your stay did not exceed your expectations like we would have hoped and we appreciate you filling us in on your experience. We...More

Reviewed 31 July 2017

We had visited and stayed at the Sheraton New York in Aug. 2015, so we decided to stay here again in July 2017. The hotel is in such a great central location, subway station right out the front door and we had such a good...More

Thank adshockey74
Reviewed 31 July 2017 via mobile

We stayed at the Sheraton for 4 nights recently. The location is good, rooms are fine but decor feels dated, lift system is perfectly adequate but wait can be lengthy at busy times. Service at Reception desks could be better, understaffed a busy check in...More

Thank Venetia F
Response from Katherine H, Guest Relations Manager at Sheraton New York Times Square HotelResponded 2 August 2017

We greatly appreciate you sharing both your positive and constructive feedback after your recent stay with us in New York. While we're delighted that you found our location convenient, we're sorry to hear that our service fell short. We pride our team on their outstanding...More

Reviewed 31 July 2017 via mobile

Ages to check in with only 1 staff member doing check in. Then not even a direction as to where the lifts were located. Little thing I know but a little service goes a long way. Then. In booking stated free wi fi... " yes...More

1  Thank Vito B
Response from Katherine H, Guest Relations Manager at Sheraton New York Times Square HotelResponded 31 July 2017

Thank you for sharing your candid review with us. We truly value all of our guests' input. We're sorry to hear that your stay did not exceed your expectations like we would have hoped and we appreciate you filling us in on your experience. We...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
USD 245 - USD 558 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Green Hotel in New York City
#105 Family Hotel in New York City
#196 Romantic Hotel in New York City
#196 Luxury Hotel in New York City
#218 Business Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 245 - USD 558 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Green Hotel in New York City
#105 Family Hotel in New York City
#196 Romantic Hotel in New York City
#196 Luxury Hotel in New York City
#218 Business Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1684)
Room & Suite (893)
Dining (41)
Amenities (51)
Business Centre & Event Rooms (12)
Family and Play Areas (5)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
Ask a question
Wendy V
9 April 2018|
AnswerShow all 3 answers
Response from sam_ady90 | Reviewed this property |
We didn’t pay any resort fee
1
Vote
Micheal P
28 March 2018|
AnswerShow all 2 answers
Response from Earl2013 | Reviewed this property |
sorry I don’t recall
0
Votes
deniz19801
28 March 2018|
AnswerShow all 2 answers
Response from CORONA_BUFFETT | Reviewed this property |
nope. there is no $25 resort fee. This is not a resort hotel as it in the middle of NYC. I have stayed at this hotel >100times and never charged a $25fee. good luck and enjoy NYC... rock on
0
Votes
Room Tips
"Rooms need update. The bathroom was unexceptionable. The wall paper was coming off the walls, the door was..."
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"Other than this incident with the hotel security i actually had a nice time at the hotel, I ate all my meals..."
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"South west corner rooms over look Times Square"
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"I have two complaints and suggestions for improving the comfort of the room, especially with regard to the..."
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