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Sheraton New York Times Square Hotel

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Sheraton New York Times Square Hotel
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6,634 Reviews from our TripAdvisor Community

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Showing 5,261: English reviews
Vancouver, British Columbia, Canada
Reviewed 31 March 2016 via mobile

We arrived at 2 pm and we received an upgrade to grade on the 46th floor with a view of Times Square. Since we have platinum benefits we had access to the lounge for continental breakfast, Happy Hour, the fitness center and free Internet access. The staff from Check in, to hosts and hostesses in the club lounge and in...

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Helpful?
Thank Joel K
John C, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear Joel K, Thank you for sharing your review. We are thrilled to hear you enjoyed the benefits of the Club Lounge, including the breakfast spread, stunning panoramic views and cocktails. We appreciate your compliments toward our staff. Thank you for your loyalty, and we hope to accommodate you again soon! Warm Regards, The Sheraton New York Times Square, Guest...

Reviewed 31 March 2016

Great location, clean room, nice staff, always makes for a nice time at this property. Our stay this past December was better than the last, we had no problems (only minor problems during our previous stay that were all properly addressed) and enjoyed the stay!

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Helpful?
Thank Brock N
John C, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear Brock N, Thank you for your review. It is wonderful to hear that every stay you’ve had at our hotel has been enjoyable. We look forward to raising the bar even further on your next stay. Warm Regards, The Sheraton New York Times Square, Guest Relations

Reviewed 30 March 2016 via mobile

Well, i am a Hilton Honors Diamond and Le Club Platinum, therefore i always choose. Hilton and Sofitel over SPG Hotels. This time was different. Sheraron Times Square is a perfect 4 stars hotel. Awesome location, nice wifi, rooms..etc. What amazed me the most was the customer care. Arriving late nite, Mr Alex from the front desk provided the best...

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Helpful?
Thank Rilton B
John C, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear Rilton B, We are extremely honored that this time around you chose to stay with us and experience an SPG hospitality visit. It is lovely that you weren’t disappointed and Alex gave you the warm welcome you deserve. We sincerely appreciate your recognition and hope to accommodate you on every trip you make to the Big Apple. Warm Regards,...

Ithaca, New York
Reviewed 30 March 2016

I arrived at the hotel several hours before check-in time, and was thrilled to be able to get into a room at 12:30 instead of 3pm. I was struggling with a migraine headache and wanted to hug guest services for being so kind. The room was clean, comfortable and quiet. I was some how made guest of the day and...

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Helpful?
Thank rachelmike210
John C, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear rachelmike210, While we are saddened that you were dealing with a migraine upon arrival, we are glad that you were brought to your peaceful accommodations right away. As our Guest of the Day, it was our pleasure to provide you with a complimentary dinner in place of breakfast to accommodate your schedule. Thank you for all of your kind...

New York City, New York
Reviewed 30 March 2016 via mobile

We got a room on the club floor with club access. The club makes up for the typical NYC hotel room size. The hotel rooms were standard Sheraton and not too noisy. NYC hotels are famous for thin walls and thin doors but this one was not bad. All in all, the location is perfect.

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Helpful?
Thank sumiana
John C, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear sumiana, We are happy to hear that your Club Lounge accommodations were a great size and we hope that the featured amenities were useful and utilized during your visit. It is wonderful that you had a quiet stay and enjoyed our central location. We hope to welcome you back soon. Warm Regards, The Sheraton New York Times Square, Guest...

Jacksonville, Florida
Reviewed 30 March 2016

Myself and a girl friend of mine just went to NYC for a girls' trip. We arrived about noon from an early morning flight. We were celebrating our birthdays early as we would not be in town at the same time at our actual birthday month. We were met at reception with Arcadia. After a long morning it was so...

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Helpful?
Thank melissamay2008
John C, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear melissamay2008, Thank you for joining us to celebrate your birthday along with your friend. Your kind words on Arcadia are much appreciated and will be passed along. It is wonderful that her smiling face greeted you after your long trip and she was able to easily meet your requests. It was our pleasure to provide you with complimentary breakfast...

Sydney, Australia
Reviewed 30 March 2016 via mobile

What a disappointing experience. From the moment we checked in, we were greeted with an attitude that made us feel like that we should be privileged to be at the hotel. There was no smile; no warmth; no pleasantries. Rather, just check you in so I can serve the next person. Yes, we're all busy, but that is no excuse...

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Helpful?
1Thank Rodel F
John C, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear Rodel F, Of all the hospitality option in New York City, we are so glad that you chose to stay with us. We hope that you enjoyed our central location and were able to see many popular attractions. It is great that our concierge and your check-out experience were all notable and a great experience. We regret that you...

Ra'anana, Israel
Reviewed 30 March 2016

We had 3 close stays during March. As a loyal SPG Platinum guest, with dozens stays at this hotel in the past, we got the outmost recognition for my loyalty - upgrading to club rooms and a suite, early check-in, and much more. I wrote in advance to the hotel, and a direct correspondence was made with Terry, the general...

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Helpful?
Thank ILAN I
John C, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear ILAN I, Thank you for your frequent visits and loyalty to our hotel. We are honored to be your preferred destination when you visit New York City and the pleasure is all ours to accommodate such wonderful guests such as yourselves. It is great that Terry was able to personally make this most recent visit extra special with such...

Pittsburgh, Pennsylvania
Reviewed 30 March 2016

we went to New York for our first time during Christmas and stayed at the Sheraton New York Times Square and had a wonderful time. The location of the hotel to many sites is unbeatable. Minutes from time Square, Radio City Music hall, Cental park just to name a few. The hotel itself is clean and the folks there are...

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Helpful?
Thank Dave m
John C, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear Dave M, Christmastime is a spectacular time to visit the Big Apple and we are flattered to be chosen as your hotel destination. It sounds as if you were able to see many desirable locations and we hope that you made many memories that will last for years to come. We appreciate your compliments on the state of our...

Vitoria-Gasteiz, Spain
Reviewed 29 March 2016 via mobile

We had a great trip from Spain, but we had a even greater welcoming at the front desk fron Alex. Great guy, professional and helpful. We felt like at home. Now lets enjoy New York City!! The Hotel is in great location. Clean and quiet (the rooms)

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Helpful?
Thank Raul R
John C, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear Raul R, We are glad to hear that your travel to get to our hotel went smoothly, and that Alex made a fantastic first impression on behalf of our hotel. We hope that the rest of your trip goes splendidly and you enjoy New York City to the fullest extent. Warm Regards, The Sheraton New York Times Square, Guest...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Effortless travel awaits during your visit to New York City at our Times Square Hotel, located just steps from the Theater District, Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Region: United States > New York > New York City > Midtown
Price Range: $293 - $679 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1800
Reservation Options:
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#42 Green Hotel in New York City
#187 Luxury Hotel in New York City
#202 Romantic Hotel in New York City
#218 Family Hotel in New York City
#225 Business Hotel in New York City
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A higher floor would be better.”
 of 5 bubbles rocky9900, 23 Feb 2017 | Read review
“high floor”
 of 5 bubbles Chimata-no-kami, 21 Feb 2017 | Read review
“Ladies, don't waste suitcase room on bringing your own hairdryer. Room has a very nice one with a diffuser.”
 of 5 bubbles SpyrosPh, 21 Feb 2017 | Read review
“If you stay in one of the SPG rooms with lounge access, get to breakfast very early. Very crowded but great service and wonderful views of Times Sq and the park. ”
 of 5 bubbles will126, 20 Feb 2017 | Read review
“High Floor all rooms are good either you see Time Square or Central Park”
 of 5 bubbles rmorisse, 20 Feb 2017 | Read review
5 of 5