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Sanctuary Hotel New York

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Sanctuary Hotel New York
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3,902 Reviews from our TripAdvisor Community

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Showing 3,305: English reviews
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Reviewed yesterday NEWvia mobile

The hotel was conveniently located to everything we wanted to do. The room was clean and perfect for our needs to visit the city. The staff was professional and friendly and always acknowledged us when we entered the lobby. The parking was conveniently located near the hotel. The rate was what I expected being in the city. The continental breakfast...

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Helpful?
Thank Eva S
Morton, Pennsylvania, United States
Reviewed 4 days ago NEWvia mobile

Booked this hotel on TripAdvisor although I never heard of it. I was truly surprised. Location incredible- right off Times Square. Staff was very catering; pamper you. As for the room (standard queen) - very small BUT the design made it not appear that way. Extremely comfortable. Actually, the chandelier was opulent. View was lacking, but I don't go to...

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Thank WRVin
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Some may call us a "discrete retreat away from the hustle and bustle of the city", and I'm delighted to know that you found our hidden gem. Our staff work very hard to provide our guests with the most memorable experiences and a little pampering goes a long way. We would love the opportunity to welcome you back so that...

Essex
Reviewed 4 days ago NEWvia mobile

I loved this hotel, it was so contemporary and cool! The room was lovely, we paid a bit extra to enjoy a Deluxe King Room as previously read some of the rooms were pretty small. It was comfy and had everything you made need. It was very close to all the main attractions. Staff were very nice, yet only disappointment...

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Thank Paige H
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for taking the time to provide us with feedback. I'd like to apologize for the disappointment of not being able to do anything for your birthday. The staff strive to make the best possible experiences and I'm sorry we fell a little short. We would love to make it up to you and welcome you back in the...

Woodbridge, Virginia
Reviewed 4 days ago NEWvia mobile

We chose the Sanctuary Hotel due to its location, its reviews, and because we were looking for something different from the usual hotel chain experience. Moments after we spotted it on our walk from the subway, the porter was already offering to assist us with our luggage. The front desk staff were particularly quick and helpful, and we appreciated them...

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Helpful?
Thank David P
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for your wonderful feedback with regards to your recent visit. The staff will be so delighted to read your review. Our rooms are designed with the effort of maximizing full use of space, while creating a warm and inviting atmosphere. I'm happy to hear that you enjoyed the comfort of our pillowtop mattresses. Many guests would agree that...

New Hampshire, USA
Reviewed 1 week ago

The Sanctuary Hotel reminds me of a cruise ship: many staff people eager to make your stay the most pleasant possible, exotic decor in the lobby and hallway, upscale public spaces with interesting music and a nice vibe. Our room continued the feeling: high quality bathroom and the room itself was nicely decorated but small and dark. Perfect to sleep...

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Thank Diosa18
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for your feedback. We hope to have you back with us so that you can try out one of our deluxe rooms. With the additional space and upgraded amenities, I trust that you will have an even better experience than you already did. Best Regards, Jeremy Poon General Manager

Houston, Texas
Reviewed 1 week ago

First, the good stuff. This hotel is very avant garde with a cool lobby, trendy but tasteful decor, and a fun rooftop bar. In addition, it's right in the middle of everything in midtown. The concierge was incredibly helpful. I would stay here again except for one thing.... The bad stuff. Even by NYC standards, the room was tiny. I...

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1Thank Global_Coug
Leeds, United Kingdom
Reviewed 1 week ago

Loved this little hotel. Loved the entrance and the way in which we were greeted. Decor is lovely. Staff very good, informative and helpful. Rooms were very good - high standard of decor and fittings. Breakfast was very good and again the staff were excellent. Delighted we were staying here - gave us a perfect sanctuary from the busy city...

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Thank tadaw
Denver, Colorado
Reviewed 1 week ago via mobile

Found a great last minute deal on hotels tonight and it was a great find! Very small room, as expected in the city, but clean and well laid out with a nice big shower. The hotel staff was always very friendly and helpful. Great location within walking distance to a handful of tourist attractions and subway stations.

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Thank meagang716
Connecticut
Reviewed 1 week ago

From the front steps to the somewhat exotic interior, Sanctuary as a different hotel experience. The front desk staff was very courteous and helpful. The room was clean and well-appointed. You did need to put your keycard in the light switch in order for the room lights to work and I did have trouble finding the lights to the bathroom...

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Thank W-Hartford_CT
Baltimore, Maryland
Reviewed 1 week ago

From the moment you walk in, you receive first class service. The location is fantastic, the food is very good and the rooftop bar is definitely the place to enjoy the finest of NYC has to offer. I will definitely return.

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Thank Jane60811
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

I'm glad to know that you received "first class" treatment here at the Sanctuary Hotel. We strive to provide everyone with the very best and we would love to see you back with us soon. Best Regards, Jeremy Poon General Manager

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Haven Rooftop NYC
Haven Rooftop NYC
Cuisines: American, Bar
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Sanctuary Hotel New York is a boutique luxury lifestyle design hotel conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Columbus Circle, Central Park and major subway lines. A hidden gem with very own S.T.A.R.™ Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Continental Breakfast Buffet • Free Wi-Fi internet access • Free Gym passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 

Additional Information about Sanctuary Hotel New York

Address: 132 West 47th Street, New York City, NY 10036-1502
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: $348 - $664 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Reservation Options:
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Hotel Style:
#14 Spa Hotel in New York City
#14 Family Hotel in New York City
#32 Romantic Hotel in New York City
#51 Luxury Hotel in New York City
#69 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Sanctuary Hotel New York staff and other travellers.
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Questions? Get answers from Sanctuary Hotel New York staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors to avoid less street noise, although 47th Street is pretty quiet.”
Rockywinn, 4 Apr 2017 | Read review
“It is a quiet hotel already. Room towards street is no problem and nice, because of the natural light.”
BettyOld, 22 Mar 2017 | Read review
“request a room with a view if you want one. They are very accomodating at the desk and will do what they can to give you what you want.”
308deannam, 12 Mar 2017 | Read review
“Ask the check-in person for the type of room that meet's your needs (quiet or street facing)”
bobmO6220LC, 3 Mar 2017 | Read review
“Find a different hotel!”
ixrtehaikr, 27 Feb 2017 | Read review
5 of 5