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Doubletree Hotel Metropolitan - New York City

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Doubletree Hotel Metropolitan - New York City
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4,279 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Metropolitan - New York City
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Showing 3,562: English reviews
Reviewed 9 June 2014 via mobile

This hotel has a fantastic location, as it is within walking distance from my number of attractions and it is literally right next to the 6 train line. The hotel itself is OK...not great but not bad. We had a couple of problems during our stay, but the staff made up for it.

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Helpful?
1Thank machogrande123
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Machograndeibm, Thank you for staying with us and sharing your feedback. We are pleased to hear that the convenience of our location was fitting to your travelling needs while you were in the Big Apple! I am glad to hear that the staff was able to make up for the shortcomings that you experienced at our hotel. We hope...

bordentown, United States
Reviewed 6 June 2014

Your excellent and responsive staff overcame room cleanliness problems. The shower curtain was mildewed and smelled horrible-it was changed immediately upon request. Unfortunately, the toilet seat was loose and needs repair and the tub is chipped. Not major issues, but for an elite brand and price like Hilton's, unacceptable. The hotel location is terrific; wonderful neighborhood, good walking and restaurants....

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Lawrence L
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Lawrence L, Thank you for staying with us on your most recent trip to NYC. I am very sorry to hear of your disappointment with the room condition. I am happy to hear of the responsiveness of my team with the cleanliness of the room. We will certainly keep your comments in mind as we try to improve our...

New York, United States
Reviewed 6 June 2014

There is no coffee maker in the room! There is no WIFI in the room! If it is good to provide the coffee maker and wifi got the guests. However, we enjoyed the location. it is very convenient to travel to Rockefeller center and Time Square. We also appreciate to receive the hot cookies. Health club is very good with...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Hoan L
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Hoan L, Thank you for staying with us. We are elated to know that you had a lovely stay with us and that you found the location to be convenient to your travelling needs. We will keep your comments regarding the Wi-Fi and coffee makers in room in mind as we try to improve our services. We hope to...

Birmingham, United States
Reviewed 6 June 2014

For me, I thought this hotel was top notch. I thought this hotel was very clean and I loved the way my room was designed. Room service was speedy and everyone was very nice. Didn't like my view though. Overall, I think this hotel is A+.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Andria M
Nadria B, Public Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Andria M, Thank you for the wonderful review on your most recent stay. We hope to see you for many more stays! Nadria Buchanan- Guest Experience Manager

New Jersey
Reviewed 6 June 2014

We opened the door to our room and we were met with the odor of vomit. The hotel put a second room that was a double instead of a king room that we paid extra for a king so we had to move again. Finally on the third try we were given a king room with no odor of vomit....

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1Thank think2xaboutRIU
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Think2xaboutRIU, Thank you for staying with us on your most recent visit to NYC. I am very sorry to hear about the poor experience you had as it relates to the room condition, assignment and the service received from the bellhop. We appreciate the feedback and will use your feedback to improve the service that we provide for our...

Syracuse, New York
Reviewed 6 June 2014

The Doubletree staff is fantastic, as is the location. My room was a decent size, but poorly laid out and in need of some renovation. There is about a foot of space between the wall and the end of the bed you need to walk by to get to the desk and dresser. But on the plus side, there is...

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Helpful?
1Thank Sari S
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Sari S, I am very thrilled to hear that you were impressed with the hospitality of the staff and the convenience of the location. We hope to see you for future stays. Thank you for staying with us. Nadria Buchanan- Guest Experience Manager

Albuquerque, New Mexico
Reviewed 5 June 2014

The subway entrance was just steps away from the building. The room was very nice clean perfect for what we needed it for. We spent most days walking around and seeing the sights but when we needed rest this hotel was perfect. The view from the window you see the neighboring buildings. The cleaning staff was very nice. The bed...

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Helpful?
Thank Billytheeater
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Billytheeater, Thank you for staying with us and sharing your amazing feedback. It is always great to hear that our guest have an amazing experience with us. Thank you for the recommendation and look forward to many more visits. Nadria Buchanan- Guest Experience Manager

Dallas, Texas
Reviewed 4 June 2014

Perfect hotel for a business trip, it's centrally located and service is very good. The rooms are a good size, modern and they're very comfortable. The hotel staff is friendly and very helpful. I would stay here again.

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Helpful?
Thank SandraJEvans
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear SandraJEvans, We are very happy to hear that you found our hotel perfect for your business needs and that you were pleased with the amenities of the hotel. We thank you for staying and hope to see you for future visits. Nadria Buchanan- Guest Experience Manager

Aberdeen, United Kingdom
Reviewed 4 June 2014

We stayed at the Doubletree by Hilton Metropolitan NYC for four nights in May 2014 and we thoroughly enjoyed our stay. The staff there were all so welcoming and very friendly, (the warm cookie on arrival was a nice touch – very yummy) the room was great, modern, clean and spacious enough for us both. The beds and pillows were...

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Helpful?
Thank JSBK1
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear JSBK1, Thank you for taking the time to share your wonderful thoughts with us. I am happy that you had such a magnificent stay with us. I will certainly share your comments with my team; we thank you for staying with us and look forward to your stay in the not so distant future. Nadria Buchanan- Guest Experience Manager

Burlington, Canada
Reviewed 4 June 2014

The hotel was great, no complaints at all, but nothing that really stood out either, we were always out and about in the city so only came back to the hotel to sleep. The hotel was very modern and had a bar in the lobby. We were greeted with warm cookies and when we checked out they held our bags...

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Helpful?
2Thank Stephanie G
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Stephanie G, Thank you for the wonderful feedback. We are please that you had a great stay with us and enjoyed the hospitality of the staff. We hope to see you for future visits when you are in the city. Nadria Buchanan- Guest Experience Manager

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $178 - $503 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#197 Luxury Hotel in New York City
#227 Family Hotel in New York City
#236 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Metropolitan - New York City staff and other travellers.
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Questions? Get answers from Doubletree Hotel Metropolitan - New York City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“top floors for Hilton Honors guests”
 of 5 bubbles christopherpratt, 24 Feb 2017 | Read review
“some are a little bigger than others, look at hotel room map.”
 of 5 bubbles Brookland2006, 11 Feb 2017 | Read review
“Ask for a room opposite the lift they are bigger because of the shape of the hotel”
 of 5 bubbles jillm767, 7 Feb 2017 | Read review
“Stay away from the side that has the NY fire department!”
 of 5 bubbles lizzzys, 4 Feb 2017 | Read review
“ask for a king room or double bed size”
 of 5 bubbles , 22 Jan 2017 | Read review
5 of 5