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Doubletree Hotel Metropolitan - New York City

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Doubletree Hotel Metropolitan - New York City
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4,201 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Metropolitan - New York City
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Showing 3,495: English reviews
new york, United States
Reviewed 10 September 2014

Location was excellent and the room was rather small but clean. There was however not even a bottle of water in the room, no coffee making facilities or a minibar. The airconditioning worked well but was so loud you thought a jet is landing next to you. Staff was friendly although I returned to my room once at 3 pm...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Claudia I
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Claudia L, Thank you for taking the time to share this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our service and amenities . I apologize that were unable to provide the amenities you expected and we will keep your comments in mind as we constantly look for new ways to...

Gainesville, Virginia
Reviewed 8 September 2014

Very nice hotel. Clean and comfy! The BEST bed ever! Everyone was friendly and courteous we had the best cookies ever that we ever ate. We strongly recommend it! By the way, you can get to the subway which is only 2 streets away! We travelled all over the City by subway!

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2Thank Jackikl
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Jackikl, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your New York trip and that the location was most convenient. We hope to see you for future visits and thank you for staying with us. Nadria Buchanan- Manager on Duty

Reviewed 8 September 2014

Checked into the Metropolitan by Hilton last night and it was once of the best I can remember in a long while. Swapna at the desk ensured that all questions were answered and the process was fast. Her knowledge of the area and her delivery of such information was impressive. Swapna - thank you and because of you, whenever i...

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Helpful?
1Thank David F
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear David F, Thank you for taking the time to share your experience with us. I am very pleased to hear that you had such a wonderful check in experience with Swapna. We aim to make all our guests happy and I am pleased to know that Swapna was able to meet and exceed your expectations. We look forward to...

Temecula, California
Reviewed 7 September 2014

You can’t go wrong with the location of this hotel. It's right at 50th and Lexington, and there’s got a subway stop at 50th which takes you downtown on the #6 subway or walk north 3 blocks to 53rd to take the E subway across town and down. Or just walk a few blocks to the east to go shopping...

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Helpful?
Thank rkashmere
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Rkasmere, Thank you for sharing your experience with us. We pride in the convenience of our location and we are delighted to know that it was suitable for your travelling needs. I apologize for any misunderstanding with the cost associated with luggage storage. It is $2 per bag for storage; you pay $1 when you leave the bag and...

Barueri, SP
Reviewed 7 September 2014

I stayed for 8 nights in April. I expected more from a Hilton hotel. I felt that the carpets were not really clean and this really affected my allergies. The room was comfortable, but wasn't great. I felt it was ok, because I paid a relatively low price for manhattan.

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Helpful?
1Thank DsBarros
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear DSbarros, Thank you for taking the time to share feedback on your recent stay at our hotel. We are so sorry to hear you were disappointed with the condition of the carpets .We will use your comments as we constantly evaluate our offerings in order to provide the best hotel experience possible to each of our guests. We hope...

Boston, Massachusetts
Reviewed 7 September 2014 via mobile

This hotel is a good location for midtown east and the rooms are renovated. However, for recently renovated rooms, the results are disappointing. Tiles in the bathroom are mismatched, mold is collecting on shoddy caulking, and the hallways are awful. The hallways of the hotel and the carpet are filthy, and if it weren't for the price, you wouldn't know...

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Helpful?
Thank Bostontraveler122
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear BostonTraveler122, Thank you for choosing the Doubletree Metropolitan for your recent stay. I have read your comments and I wanted first and foremost apologize for the experience that you encountered with us. It is obvious that the attention to detail was missing. You have our every assurance that we take any feedback regarding our hotel seriously and will address...

Reviewed 6 September 2014

My wife and me stayed at Double Tree Hotel Metropolitan for the Labor day weekend. The Hotel is nice but the reception staff is RUDE, especially a lady named SWAPNA. She needs to learn how to talk to customers. Rude, inconsiderate and highly inflexible. Never in my life I have come across such a Rude person at a hotel. She...

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2Thank Pankaj A
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Pankaj A, Thank you for taking the time to share your experience with us. I am very disappointed to hear of the experience that you had with Swapna at check in.Please accept my apologies as this is not the kind of experience we want our guests to have. I would like an opportunity to further discuss your experience as...

NYC, United States
Reviewed 5 September 2014

We have stayed at this hotel a few times and each time it proves to be a very good room for the money. The location is great, right in the heart of Midtown. The staff and facilities are consistently good, The rooms are quiet although the hotel is usually busy.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank James B
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

James B, Thank you for staying with us another time. We aim to provide our guests with consistent high quality service and we hope to have another opportunity to surpass your expectations of service. Nadria Buchanan-Guest Experience Manager

Jackson, TN, United States
Reviewed 4 September 2014

This hotel is located at 51st and Lexington. The subway is just a short walk to the corner. You can even walk to Central Park. A short walk (3 blocks) to St. Patrick's Church. A couple of quick breakfast places next door.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Woodie S
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Woodie S, We are truly happy to know that the location was very convenient to your needs and that you enjoyed your stay. We hope to have you stay with us for future visits. Nadria Buchanan- Manager on Duty

Overland Park, United States
Reviewed 4 September 2014

Doubletree Metropolitan is close to Rockefeller Center, walking distance to Theater district, yet far enough away to be quiet. Close to 5th Ave shopping and Central Park. Nice place to stay when in NYC.

Review collected in partnership with DoubleTree by Hilton
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1Thank Janet D
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Janet D, Thank you for providing your feedback on your most recent visit. We are happy to know that you had a great stay and we hope to see you again. Nadria Buchanan- Manager on Duty

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $166 - $483 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#197 Luxury Hotel in New York City
#227 Family Hotel in New York City
#236 Romantic Hotel in New York City
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“high floors, less noise”
 of 5 bubbles PhilBarker, 21 Jan 2017 | Read review
“ask for a high floor.”
 of 5 bubbles carly_smith3, 18 Jan 2017 | Read review
“Go for Hhoners rooms probably a better option”
 of 5 bubbles elviec2013, 17 Jan 2017 | Read review
“shower curtain smells a bit. Bad soundproof but I can live with that.”
 of 5 bubbles mangell2015, 8 Jan 2017 | Read review
“We ended up with a "handicapped accessible room". It was very roomy compared to the others.”
 of 5 bubbles sandral923, 30 Dec 2016 | Read review
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