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Doubletree Hotel Metropolitan - New York City

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Doubletree Hotel Metropolitan - New York City
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4,069 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Metropolitan - New York City
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Showing 3,383: English reviews
Montreal, Canada
Reviewed 1 August 2014

Far from Time Square but close to E subway line (2 blocks - 53rd & Lexington) The rooms are small but clean (if you don't move furniture), doors bang loud when closing and will wake you up at night. Even on the 11th floor you hear street noise. Oh and there's a fire department right on 51 and Lexington -...

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Helpful?
Thank Julie R
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Julie R, Thank you for sharing your feedback with us. We apologize for the noise disturbance that you experienced and your dissatisfaction with our toiletries. We often get wonderful comments from guest regarding our choice in toiletries but we will certainly keep your comment in mind. We thank you for staying with us and hope to see you again...

Reviewed 1 August 2014

This is a really nice hotel for it to belong to a chain in major city. Vicki & Raphel were exceptional and provided more customer service than we expected. Vicki helped in making our girls trip a success for the first time visitors. I will be returning. Thanks!

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Helpful?
Thank Bianca S
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Bianca S, Thank you for staying with us and we hope look forward to future visits. I am very excited to hear of the wonderful experience you had with us and the exceptional customer service you received from Vicki and Raphael. I will certainly share your comments with them. See you soon. Nadria Buchanan- Manager on Duty

New York, United States
Reviewed 1 August 2014

we were there for an event. the restrictions were ridiculous. workers going through the garbage just to ensure that people did not bring in food or drink. authors and workers not being allowed to enjoy a drink other than the water provided. or a snack like maybe a piece of chocolate. it was crazy!

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Helpful?
Thank Georgette G
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Georgette G, Thank you for sharing your candid feedback. I do apologize for any inconvenience that you experienced during your function. It is not our intention to make your experience with us an unpleasant one. It is our policy that clients do not bring any refreshments purchased outside into our meeting spaces. We do offer catering options for our...

Portsmouth, New Hampshire
Reviewed 31 July 2014

I attended a bachelorette party and this is where we stayed. The manager was very accommodating and made sure that we enjoyed ourselves. They upgraded us to a suite and the rooms were clean and comfortable. I would absolutely recommend this location to anyone!

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Helpful?
Thank littlemiss23
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear LittleMiss23, We are very thrilled to hear that you had such a wonderful experience with us . We appreciate the recommendation and hope that the next time you are in the Big Apple we will be your first choice for your lodging needs.!Thank you for staying with us. Nadria Buchanan- Manager on Duty

Halesworth, United Kingdom
Reviewed 31 July 2014

Quite a nice hotel, very friendly and helpful staff. The rooms are very clean and serviced each day to a high standard. The location is not far from places and has a subway station next to hotel so getting around the city is easy. I would use this hotel if staying in the city again.

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Helpful?
1Thank julian3524
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Julian3524, Thank you for choosing our property for your four day stay in the Big Apple. I am very thrilled to hear that you were pleased with the friendliness of the staff, the location and the service provided at our hotel. We would be truly humbled if you decided to stay with us again so that we can exceed...

Reviewed 31 July 2014

The location of this hotel is great but it is the staff that really makes it a great spot. Stephany at the front desk helped me with a problem upon check-in on Tuesday evening. She took my concerns to management about my room rate and quickly resolved my problem. She was a true professional and always had a smile on...

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Helpful?
Thank Edward K
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Edward K, Thank you for sharing such wonderful comments regarding the tremendous services rendered by Stephany.I will certainly commend her for this, we are happy that you had a great experience with us and hope to see you for future visits. Nadria Buchanan- Manager on Duty.

Louisville, Kentucky
Reviewed 30 July 2014

Pros: Very good location. You have immediate access to the 6 train and about a block and a half to the E. Even though the hallways are very loud, you can hear just about everything the people in the rooms are saying, inside the rooms it seemed to be fairly quiet. Cons: Initial thought after walking to the hotel was...

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Helpful?
Thank Frank502
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Frank502, Thank you for sharing your experience with us. It is our aim that all our guests have an amazing experience with us and it is very disappointing to hear that your experience was anything but amazing. I am truly disappointed that we failed to deliver on our service promise. It is my hope that you will reconsider staying...

Taunton, United States
Reviewed 30 July 2014

Overall the hotel was fine, good location. Couldn't get change anywhere in the hotel and a tiny carton of milk was $4, not a kid friendly hotel. The price of the hotel for what you get could have been a little more reasonable. For NYC it wasn't bad but for what they offer in your rooms it could have been...

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Helpful?
Thank Cheryl W
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Cheryl W, Thank you for staying with us and sharing your candid review. It is always good to hear new perspectives of the services and amenities we provide. I will certainly share your thoughts with the rest of my team. We hope to see you for future visits. Nadria Buchanan- Manager on Duty

United States
Reviewed 30 July 2014

I was kindly warned that my room might be noisy when I checked-in and was told I could be moved the next day. I'm normally a very sound sleeper but I was awake all night listening to a bank of 6 elevators going up and down, up and down, all night long. When I went back to the front desk...

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Helpful?
Thank Margaret F
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Margaret F, I am very sorry to hear of your experience with us. We want all our guest to have a lovely experience with us and also to provide quiet, clean and comfortable accommodations. I am very disappointed that we were unable to do so.I will certainly share your concerns with the room deficiencies as it relates to cleanliness...

Morgan Hill, California
Reviewed 30 July 2014

This hotel is in an exceptional location and is reasonably priced when compared to surrounding properties. The rooms are bigger and better than the room at the NY Hilton but obviously the amenaties are not as nice. The price is reasonable and service is decent, however the Wi-Fi needs some serious help but it is free and it works most...

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Helpful?
Thank SouthbroomNatal
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear SouthbroomNatal, Thank you for staying with us and informing us of your satisfaction with our guest room and sizes. I am happy that your overall stay was a good experience and we hope to see you for future visits. Nadria Buchanan- Manager on Duty

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $170 - $729 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#194 Luxury Hotel in New York City
#227 Family Hotel in New York City
#236 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Metropolitan - New York City staff and other travellers.
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Questions? Get answers from Doubletree Hotel Metropolitan - New York City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the second floor”
 of 5 bubbles 911richardr, 7 Dec 2016 | Read review
“I was near an elevator and it was still quiet”
 of 5 bubbles pcnbpt, 5 Dec 2016 | Read review
“Street view”
  • Our room, bathroom was to the right, out of shot
 of 5 bubbles BertieNellie, 28 Nov 2016 | Read review
“Great location in mid-town, and close proximity to three subway stops.”
 of 5 bubbles Fergdip, 27 Nov 2016 | Read review
“no idea as we didn't have a good room”
 of 5 bubbles LorraineKirkcaldy, 26 Nov 2016 | Read review
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