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Doubletree Hotel Metropolitan - New York City

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Doubletree Hotel Metropolitan - New York City
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4,049 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Metropolitan - New York City
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Showing 3,366: English reviews
Taunton, United States
1 review
Reviewed 30 July 2014

Overall the hotel was fine, good location. Couldn't get change anywhere in the hotel and a tiny carton of milk was $4, not a kid friendly hotel. The price of the hotel for what you get could have been a little more reasonable. For NYC it wasn't bad but for what they offer in your rooms it could have been... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Cheryl W
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Cheryl W, Thank you for staying with us and sharing your candid review. It is always good to hear new perspectives of the services and amenities we provide. I will certainly share your thoughts with the rest of my team. We hope to see you for future visits. Nadria Buchanan- Manager on Duty More 

United States
2 reviews
Reviewed 30 July 2014

I was kindly warned that my room might be noisy when I checked-in and was told I could be moved the next day. I'm normally a very sound sleeper but I was awake all night listening to a bank of 6 elevators going up and down, up and down, all night long. When I went back to the front desk... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Margaret F
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Margaret F, I am very sorry to hear of your experience with us. We want all our guest to have a lovely experience with us and also to provide quiet, clean and comfortable accommodations. I am very disappointed that we were unable to do so.I will certainly share your concerns with the room deficiencies as it relates to cleanliness... More 

Morgan Hill, California
Level Contributor
193 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 30 July 2014

This hotel is in an exceptional location and is reasonably priced when compared to surrounding properties. The rooms are bigger and better than the room at the NY Hilton but obviously the amenaties are not as nice. The price is reasonable and service is decent, however the Wi-Fi needs some serious help but it is free and it works most... More 

Helpful?
Thank SouthbroomNatal
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear SouthbroomNatal, Thank you for staying with us and informing us of your satisfaction with our guest room and sizes. I am happy that your overall stay was a good experience and we hope to see you for future visits. Nadria Buchanan- Manager on Duty More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2014

During the stay refrigerator and contents taken out of room prior tactual check out of hotel. Matter settled with management and an investigation was initiated. Upon check out on 7.25, desk clerk @ 6:40 a.m. would not extend himself or assist me to print out my airport boarding pass. Kiosk was not working, and business center was locked as I... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank roseh57
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Roseh57, Thank you for submitting your experience via TripAdvisor.Please accept my sincere apologies on behalf of my team and myself for the experience you had. This is not the level of service that should be exuded by our brand of hotels and I hope that you will give us another opportunity to better serve you. Thank you for staying... More 

Toronto, Canada
1 review
Reviewed 29 July 2014

We stayed at this perfectly located hotel while visiting family who had just had surgery. The staff were wonderful to us and we could walk everywhere from the hotel. The bellstaff were eager to help (and not just because they wanted a tip as is often the motivation); the front desk staff were most accommodating of our requests and really... More 

Helpful?
Thank Sarah H
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Sarah H, Thank you for submitting this tremendous review on your most recent visit with us. This is the kind of experience that we want all our guests to have and I am happy that you decided to share this with us and others.I will certainly share this with the rest of my team. I do hope that this... More 

Charlottetown, Canada
Level Contributor
95 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 28 July 2014

I was on the 7th floor on a Groupon deal. Room was not lux but clean and beds are comfortable. Real downside for me is that there is no coffeemaker or mini fridge. There is a good deli downstairs outside of the hotel with good coffee and breakfasts, Hotel is just a few blocks from Times Square and subways and... More 

Helpful?
Thank Sharon155023
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Sharon155023, Thank you for staying with us. We are elated that you had a lovely experience with us but apologize that we were unable to provide a coffee maker in your room. We do provide refrigerators to our guests; they are available upon guest requests. We hope to see you for future visits. Nadria Buchanan- Manager on Duty More 

Saint Louis, Missouri
1 review
Reviewed 28 July 2014

Nice renovated hotel in a great location to see the sights of NYC. Helpful doorman and bell staff. The waiter in the breakfast room, Bolivar E. started everyday with a smile and helpful tips for our days itinerary. Great stay.

Helpful?
Thank mjam1989
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear MJam1989, Thank you for the wonderful comments, I will certainly share them with Bolivar. We are happy that you had a lovely experience with us and hope to see you for future visits. Nadria Buchanan- Manager on Duty More 

New York City, United States
1 review
Reviewed 28 July 2014

I had to wait until 3:30pm or 4:00pm to get my room. I wasted time waiting.... Also, the cleaning lady came to my room at 8:00am and quickly knock on the door and opened it. The knock and opening the door scare me so much that I jumped out of my bed but before I could say anything she was... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Stephen C
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Stephen C, I am very sorry for the experience you had with our housekeeping staff during your visits. Please be assured that your concern will be addressed with the Director of Housekeeping for further review with staff. Thank you for staying with us and we hope to see you for future visits. Nadria Buchanan- Manager on Duty More 

Amarillo, Texas
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 July 2014

My family and daughter's family both stayed here a total of 4 nights each. Rooms are slightly larger than average and have been upgraded recently. The front desk people were very helpful and courteous. The bellmen and doormen were extremely helpful, knowledgable, and courteous. No coffee makers in room but Cafe Metro next door is excellent for coffee, snacks, or... More 

Helpful?
2 Thank MichaelA51
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear MichaelA51, Thank you for choosing our property for your lodging needs. I am happy that you and your family were able to have a lovely experience in the Big Apple. We hope that we will see you for future visits. Nadria Buchanan-Manager on Duty More 

Essex, Vermont
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 July 2014

The rooms were recently renovated, clean and comfortable with a mid century flair. The rooms were larger than the new NYC hotel rooms. The only drawback with the room was the full sized beds- just too small for a taller guest. The staff was very good and helpful. I will stay here again if I don't have to share a... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank sallyf230
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Sallyf230, Thank you for staying with us and sharing your review. We hope to see you for future visits so that we can exceed your expectations. Nadria Buchanan-Manager on Duty More 

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $173 - $699 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#194 Luxury Hotel in New York City
#227 Family Hotel in New York City
#236 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Metropolitan - New York City staff and other travellers.
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Questions? Get answers from Doubletree Hotel Metropolitan - New York City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Street view”
  • Our room, bathroom was to the right, out of shot
 of 5 bubbles BertieNellie, 28 Nov 2016 | Read review
“Great location in mid-town, and close proximity to three subway stops.”
 of 5 bubbles Fergdip, 27 Nov 2016 | Read review
“no idea as we didn't have a good room”
 of 5 bubbles LorraineKirkcaldy, 26 Nov 2016 | Read review
“My tip is don't go to any room”
 of 5 bubbles GillyB33, 22 Nov 2016 | Read review
“best view would be at he front of the hotel”
 of 5 bubbles sandragD9615ML, 22 Nov 2016 | Read review
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