We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Doubletree Hotel Metropolitan - New York City

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Doubletree Hotel Metropolitan - New York City
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

4,423 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Doubletree Hotel Metropolitan - New York City
See the most recent reviews
Showing 3,694: English reviews
Weybridge, United Kingdom
Reviewed 6 days ago NEWvia mobile

Having stayed in Doubletrees in the U.K. I had a certain expectation. Unfortunately this one does not live up to the expected standard. Check in was easy, however the receptionist wasn't the slightest bit interested in the fact we had been delayed for 4 hours and were checking in at 02:30. In addition $50 per night is held on a...

 Report
Helpful?
1Thank Traveladybug73
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, we appreciate the time you’ve taken to share your feedback. Although we’re delighted to hear that you enjoyed our central location in the heart of the city, it’s disappointing to hear that you weren’t completely satisfied with your stay. We pride ourselves on providing excellent service and a comfortable environment to our guests at all times so please...

Toronto, Canada
Reviewed 6 days ago NEW

The hotel seems to bill itself as a four star hotel, however, it is pretty no frills (ie not even a coffee maker in the room, the showers need updating, it's just the basics) The beds are very comfortable, but the front desk staff is horrible. They are rude, dismissive, unfriendly and unhelpful if you have a minor issue, which...

 Report
Helpful?
1Thank EeeeBeee1
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, we appreciate your feedback. We're deeply disappointed to hear that your stay with us was less than ideal. We strive to offer our guests quality service and comfort. However, your experience is not on par with the service we're accustomed to providing. We'll be addressing your concerns with the appropriate members of our team. Please consider allowing us...

Peterborough, United Kingdom
Reviewed 6 days ago NEWvia mobile

Travelled with my family for a much anticipated 4 night break to NYC. We booked this hotel through British Airways. Location is excellent with many main attractions close by, and access to others easy on foot or by subway right outside on Lexington Avenue. We were only using the hotel for sleeping and not food or any other facilities. For...

 Report
Helpful?
Thank pe4blue
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, we appreciate your feedback. We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'll be addressing your concerns with the appropriate members of our team. We'd love to have you back again in the future to share a more positive experience with you.

Fleet, United Kingdom
Reviewed 6 days ago NEWvia mobile

A conveniently located hotel right next to 51st metro station on Lexington Avenue. Probably the only thing going for it. On arrival you're told that a cover of $50 per night is required on your card. On check out you're told that any funds will be returned within 3 to 5 days!! Such a poor experience especially when the room...

 Report
Helpful?
1Thank Hantschick
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, we appreciate your feedback. We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'll be addressing your concerns with the appropriate members of our team. We'd love to see you again in the future to share a more positive experience with you.

Fishguard, United Kingdom
Reviewed 1 week ago via mobile

Absolutely perfect for what we wanted, 8 nights stay to do tourist stuff in New York. We didn't eat in the restaurant, a little bit expensive for us. We had breakfast most mornings in The Rockefeller Centre, lots of choice and reasonable. Our room was large with a massive bed, super comfy and located on the 10th floor over looking...

 Report
Helpful?
2Thank RhiannMac
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for the excellent review, Rhiann! We're thrilled you had such a pleasant experience with us! It's outstanding you enjoyed our comfortable bedding and convenient features and services so much. We aim to please and your praise lets us know we're doing our job! We're happy our team took such great care of you! That's what we like to...

Orange County, California
Reviewed 1 week ago via mobile

We had two reservations at this hotel for check-in Sat, April 8, check-out Mon, April 10, one with Expedia (Double Beds, Confirmation 136665513830) and one with Hotels.com (Queen Bed, Confirmation 134720930921). It's important to note that Hotels.com is owned by Expedia, hence the similarities in confirmation numbers. The hotel did not notice there were two separate bookings under the same...

 Report
Helpful?
4Thank brennylicious
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, We appreciate the feedback. We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We regret that our team didn't go above and beyond to assist you or to accommodate your needs. We hold ourselves to a higher standard. Your happiness and...

Newcastle upon Tyne, United Kingdom
Reviewed 1 week ago via mobile

Stayed here in February, first time in New York and was fantastic! The staff very helpful , asked to move rooms as we had been allocated an adjoining room which was very noisy, the staff moved our bags while we were out for the day so they were in our new room when we got back to the hotel. The...

 Report
Helpful?
1Thank Sarah S
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for the outstanding review, Sarah! We're delighted your experience with us was so wonderful! It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you! Have a lovely day!

Reviewed 1 week ago via mobile

Where do I start.... we entered the hotel around 11pm and found out that our 2 rooms where not together on the same floor but Karen behind the desk straight away said she would try and change this but couldn't that night as all rooms were booked, she also said not to unpack as they would move us tomorrow. Great...

 Report
Helpful?
1Thank Claire M
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for the glowing review, Claire! We're thrilled you had such a wonderful experience with us! It's outstanding our team took such great care of you and made you feel so valued. Your happiness and satisfaction are important to us. We endeavor to go above and beyond to ensure our guests have a memorable experience. Your praise lets us...

Danbury, Connecticut, United States
Reviewed 1 week ago

I wont stay here again with so many other hotels surrounding this one. You can't have heat and air condidioning on at the same time (auto setting) which is important when cool nights and warm days. I presumed that Auto meant that the temperature adjusted automatically between heat and cool but it doesn't. Pick one then you are stuck with...

 Report
Helpful?
Thank Shaun B
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

We appreciate the feedback, Shaun. We're disappointed your time with us was less than ideal. We strive to offer quality service and convenience for our guests. It's nice our team helped take care of you. We regret that your room wasn't refreshed properly. We'll address your concerns with our team moving forward. We hope you give us another opportunity to...

Lawton, Oklahoma
Reviewed 1 week ago

Threaten by Hilton employee for missing a time share presentation and kept giving me and wife threatening faces. What kind of employees are Hilton hiring these days that they would treat their customers this way?

Review collected in partnership with DoubleTree by Hilton
 Report
Helpful?
Thank A9390JXmarkt

972 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (610)
Viewed
Room/Suite (172)
Viewed
Bathroom (77)
Viewed
Hotel & Grounds (97)
Viewed
View from Room (44)
Viewed
Business Centre/Function Rooms (2)
Viewed
Dining (6)
Viewed
Other (212)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (291)
Viewed
Amenities (74)
Viewed
King Suite with Balcony (58)
Viewed
One Queen Guest Room (43)
Viewed
Dining (29)
Viewed
The Hotel (40)
Viewed
Two Double Beds Guest Room (47)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (71)
Viewed
Hotel & Grounds (20)
Viewed
Room/Suite (17)
Viewed
Business Centre/Function Rooms (5)
Viewed
View from Room (1)
Viewed
Other (28)
Check In Check Out
Hotels you might also like...
Travellers also viewed these New York City hotels
Financial District
DoubleTree by Hilton Hotel New York City - Financial District
DoubleTree by Hilton Hotel New Y...
#355 of 467 in New York City
2,282 reviews
Midtown
Doubletree By Hilton - Times Square South
Doubletree By Hilton - Times Squ...
#330 of 467 in New York City
1,754 reviews
Midtown
The Lexington New York City, Autograph Collection
The Lexington New York City, Aut...
#288 of 467 in New York City
3,059 reviews
Show Prices
Show Prices
Show Prices
Midtown
DoubleTree Suites by Hilton Hotel New York City - Times Square
DoubleTree Suites by Hilton Hote...
#169 of 467 in New York City
7,670 reviews
Midtown
Hilton Garden Inn New York/Manhattan-Midtown East
Hilton Garden Inn New York/Manha...
#159 of 467 in New York City
1,140 reviews
Midtown
Hilton New York Grand Central
Hilton New York Grand Central
#311 of 467 in New York City
2,314 reviews
Show Prices
Show Prices
Show Prices

Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $247 - $564 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Hotwire, Booking.com, Priceline, Travelocity, Hotels.com, Despegar.com, Cancelon, TripOnline SA, Jetsetter, getaroom.com and HotelQuickly so you can book your Doubletree Hotel Metropolitan - New York City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#199 Luxury Hotel in New York City
#226 Family Hotel in New York City
#235 Romantic Hotel in New York City
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Metropolitan - New York City staff and other travellers.
116 questions
Ask a question

See all questions (116)

Questions? Get answers from Doubletree Hotel Metropolitan - New York City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“decent location, east to get to NYC attractions”
EeeeBeee1, 17 Apr 2017 | Read review
“choose the bottoms floors with a front of the hotel room”
footballgal13, 4 Apr 2017 | Read review
“it is an old building so walls/doors are thin, ask for a quieter room if you plan to sleep in as staff can be noisy in the am”
cd2015400, 29 Mar 2017 | Read review
“Third floor was great and room was spacious room 318”
andrenem_12, 25 Mar 2017 | Read review
“Hilton honours members seem to have dedicated floors”
SeanMacWarwickshire, 19 Mar 2017 | Read review
5 of 5