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DoubleTree by Hilton Hotel Metropolitan - New York City

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Traveller (816)
Room & Suite (521)
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Overview
  • Excellent27%
  • Very good39%
  • Average21%
  • Poor8%
  • Terrible5%
Travellers talk about
“double tree”(145 reviews)
“great location”(728 reviews)
“new york”(519 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Offers from DoubleTree by Hilton Hotel Metropolitan - New York City
Special Offer: Breakfast for 2 and WiFi
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Offers from DoubleTree by Hilton Hotel Metropolitan - New York City
Special Offer: Breakfast for 2 and WiFi
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,300)
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All reviewsdouble treegreat locationnew yorkwarm cookieslexington avenuesubway stationrockefeller centercentral parktimes squareking roomaround the cornerstreet noisefew blocksbolivarlobbynycbellman
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11 - 15 of 4,410 reviews
Reviewed 1 week ago via mobile

Stayed with my 9yr old son during Christmas vacation. The room is a good size for NYC rooms. Nicely appointed. Bathrooms are a bit small with no fan for steam, however I’d rather have a small bathroom and more room in the bedroom. I loved...More

Thank Travelin_the_w0rld
Response from Joseph D, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 1 week ago

Thank you for the excellent review, Travelin_the_w0rld! It's wonderful you had such a fantastic stay in our hotel! The comfort and happiness of our guests are important to us. We're thrilled you enjoyed our large and comfortable rooms so much and that our hair dryer...More

Reviewed 1 week ago

Love the location which is convenient to things in the area. My only bad experience was my room bathroom and iron and that no associate would answer the phone after 11pm for me to complain. All other was good.More

Review collected in partnership with DoubleTree by Hilton
Thank Terry O
Response from Joseph D, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 1 week ago

Thank you for taking the time to share your review with us, Terry! We're delighted you appreciated our convenient location. We care deeply about the happiness and satisfaction of our guests so we'll address your concerns regarding the issues you had reaching a member of...More

Reviewed 1 week ago via mobile

When I arrived the first thing I saw was a long line for check in. They have 5 counters but only three persons. It went horribly slow, and someone with a tag that said “manager” was just chatting with two employees, not really caring. What...More

1  Thank Jusuch
Response from Joseph D, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 1 week ago

We appreciate the feedback, Jusuch. It's unfortunate your stay in our hotel was less than ideal. We're disappointed you had such challenges with our team and that we couldn't assist you in every way and that we weren't able to do anything further to remedy...More

Reviewed 1 week ago via mobile

Since I have been staying at the Doubletree Metropolitan hotel on 51st street and Lexington Avenue, the front desk manager Jorge Paredes has been the reason I continue business at this hotel. Great customer service and hospitality!!! Thank you Jorge!More

Thank Angel C
Response from Joseph D, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 1 week ago

Thank you for the lovely review, Angel! It's excellent your time with us was so fantastic! We're thrilled our team took such wonderful care of you. Jorge is a treasured member of our team so it's not surprising you felt so welcome and comfortable. That's...More

Reviewed 1 week ago

I travel a lot for business and having been a NYC resident for a year I know that hotels in a city full of tourists is a hit or miss of which places maintain their rooms. I had to spend a couple nights in NY...More

Thank Spydust2
Response from Joseph D, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 1 week ago

Thank you for taking the time to share your feedback, Spydust2. We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your...More

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About
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
USD 171 - USD 422 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#203 Luxury Hotel in New York City
#229 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 171 - USD 422 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#203 Luxury Hotel in New York City
#229 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (816)
Room & Suite (521)
Dining (47)
Pool & Beach (1)
Amenities (74)
Business Centre & Event Rooms (7)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
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Katy O
24 April 2018|
AnswerShow all 4 answers
Response from barbarajean974 | Reviewed this property |
Any information you might get from me (or anyone else on here) may not be current or correct. Your best bet is to call the hotel directly.
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Votes
Ben G
18 April 2018|
AnswerShow all 7 answers
Response from Michael L | Reviewed this property |
Yes
0
Votes
Mick T
7 March 2018|
AnswerShow all 7 answers
Response from L H | Reviewed this property |
Hi! ALL hotels in NY charge taxes So, there is no difference between this hotels or others. It has to do with the NY authorities
2
Votes
Room Tips
"Up as high as possible."
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"Ask for an even numbered room. Odd numbered rooms look out on machinery"
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"Not sure what to advise. The doors to other rooms were slammed at all hours of the day and night."
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"Would recommend getting breakfast outside of the hotel"
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