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Doubletree Hotel Metropolitan - New York City

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Doubletree Hotel Metropolitan - New York City
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4,189 Reviews from our TripAdvisor Community

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Showing 3,483: English reviews
Los Angeles, California
Reviewed yesterday NEW

perfect location! perfect price! This is a gem of a hotel in the perfect NYC location. The subway is directly out the from door, as are perfect dining options. Best place to stay in Manhattan. Family, friends, business ... it's a perfect fit

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank sleddog7
Nashville, Tennessee
HOTEL’S FAVOURITE REVIEW
Reviewed 30 November 2016

We selected this hotel because of our experience with the brand and its location. This location puts guests within walking distance of Broadway shows, Radio City Music Hall, restaurants and shopping. The subway is as close as the nearest corner and is only one stop from Grand Central Station. This was our third visit to this hotel and we have...

Review collected in partnership with DoubleTree by Hilton
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5Thank alphonsomance
About Hotel's Favourite Review
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for sharing with us, Guest! We are delighted to hear that you had a great experience with us at DoubleTree. We definitely agree on our location; we love it, too! We are so lucky to be conveniently located near many significant landmarks. It sounds like you were able to do some sightseeing around the city, which is excellent!...

Reviewed 3 days ago NEWvia mobile

The hotel is in a great location and rooms are nice and the cleaner who cleaned our rooms was really friendly. That's probably the only positive things I can say about this hotel. The staff who work on the front desk were rude, abrupt and very unfriendly. I simple asked for a wine cooler and champagne flutes for some champagne...

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Helpful?
Thank Smithandrews2012
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, we appreciate your feedback. We're extremely disappointed that your stay with us was anything less than perfect. We strive to provide our guests with excellent service and convenience. However, your experience is not on par with the level of service we're accustomed to providing. We hold ourselves to a higher standard. Your happiness and satisfaction are very important...

Margate, United Kingdom
Reviewed 4 days ago NEW

Lovely hotel, clean & well presented. Friendly professional & helpful staff. Located well between all major sites. Plus bed was so lovely and comfortable, including pillows. Such a welcome after a long hard day out site seeing.

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1Thank Chery_Earp
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for the excellent rating! It's fantastic to hear you enjoyed your stay with us! We're delighted to hear you liked our comfy beds and our terrific amenities as well. It's pleasing to know we could accommodate you during your stay and that we left you with a wonderful impression. We look forward to hosting you again soon! Thank...

London, United Kingdom
Reviewed 4 days ago NEWvia mobile

My fiancé and I have just returned from an 8 night stay at this lovely hotel. When we checked in we were greeted by a lovely receptionist, Karen who answered all of our questions and was really helpful. And a lovely warm cookie. We took the lift to the 9th floor to our nice hotel room. It had a good...

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1Thank wonderwomanuk123
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, Thank you for the 4/5 rating! We're delighted you had such a pleasant experience with us! It's fantastic our team made you feel so welcome and assisted you in any way. We aim to please and your praise lets us know we're doing our job! It's lovely you enjoyed our convenient facilities and amenities. We look forward to...

London, United Kingdom
Reviewed 4 days ago NEW

We had booked and paid for 3 nights just before Christmas but left after two. The room was filthy. Our room was one of two interconnecting rooms so we could hear every word of every conversation the people in the room next door were having. Probably most disconcerting was the lack of interest and to be blunt plain rudeness of...

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2Thank David T
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

We appreciate the feedback, David. We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We hold ourselves to a higher standard. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving...

Reviewed 4 days ago NEWvia mobile

Myself and partner chose to stay here after going to other doubletrees around the world and have to say this wasn't exactly the best. On arrival we were told we had chosen a room for handicapped person, which I am still not sure how that happened but we took the anyway as we're told it would be bigger. Also the...

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Helpful?
Thank Josh C
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for the rating and feedback, Josh! We're happy you had a pleasant experience with us. It's lovely our team made you feel so welcome and assisted you in any way. We aim to please. We regret that your experience didn't exceed your expectations. We'll address your concerns with our team moving forward. We look forward to hosting you...

Reviewed 5 days ago NEWvia mobile

If not for the location, I would have followed other reviews I read. They were right - small rooms, long delays in the lobby, noise from neighbouring rooms.... Despite numerous phone calls and booking 6 months in advance our booking was messed up. After getting our room key, we found it not clean. The following day they did have the...

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2Thank Mark L
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

We appreciate the feedback Mark. We're happy you enjoyed our prime location. However, we're disappointed that your stay with us was less than ideal. We regret that your room wasn't refreshed properly. We'll address your concerns with our team moving forward. We look forward to hosting you again soon for a more positive experience.

Dallas, Texas
Reviewed 5 days ago NEWvia mobile

Stayed here during my overnight layover to Turks and Caicos, if I could have stayed longer I would. It was conveniently located, affordable, and the accommodations exceeded my expectations. Definitely on my list for my next trip.

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Helpful?
Thank Alexia P
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the wonderful review, Alexia! It's fantastic you had such a lovely experience with us. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. That's what we like to see! We're looking forward to sharing another amazing experience with you soon! Have a beautiful day!

Reviewed 6 days ago NEWvia mobile

It was good... room was clean... nice. I would definitely visit this hotel again if I stay in Manhattan again. Very cost effective. The staff was friendly. Met Bar and Met Grill were super convenient. Plus the pharmacy across the street. 👍🏼👍🏼👍🏼👍🏼👍🏼🎊🎉

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1Thank Tod B
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the perfect review, Tod! We're thrilled that you had such a wonderful stay with us! Our goal is to provide our guests with top-notch service and convenience, so your feedback lets us know we're doing our job! We're also pleased to hear that our team took good care of you. We can't wait to have you back again...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $163 - $491 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#197 Luxury Hotel in New York City
#227 Family Hotel in New York City
#236 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Metropolitan - New York City staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“shower curtain smells a bit. Bad soundproof but I can live with that.”
 of 5 bubbles mangell2015, 8 Jan 2017 | Read review
“We ended up with a "handicapped accessible room". It was very roomy compared to the others.”
 of 5 bubbles sandral923, 30 Dec 2016 | Read review
“Join Hilton Honors & save on daily wifi costs”
 of 5 bubbles 75carolync, 28 Dec 2016 | Read review
“Ask for a quiet room if ther for more than 2 nights”
 of 5 bubbles 11S1, 28 Dec 2016 | Read review
“Avoid rooms facing the street!!”
 of 5 bubbles lebelgo, 27 Dec 2016 | Read review
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