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DoubleTree by Hilton Hotel Metropolitan - New York City

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Traveller (850)
Room & Suite (542)
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Overview
  • Excellent27%
  • Very good39%
  • Average21%
  • Poor8%
  • Terrible5%
Travellers talk about
“great location”(737 reviews)
“new york”(531 reviews)
“double tree”(145 reviews)
AMENITIES
Free Internet
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
Additional information
Offers from DoubleTree by Hilton Hotel Metropolitan - New York City
Special Offer: Breakfast for 2 and WiFi
Hotel deals
Offers from DoubleTree by Hilton Hotel Metropolitan - New York City
Special Offer: Breakfast for 2 and WiFi
Hotel deals
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Reviews (5,413)
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4,507 results
Traveller rating
1,323
1,541
970
389
284
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LanguageEnglish
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1,323
1,541
970
389
284
Show reviews that mention
All reviewsgreat locationnew yorkdouble treewarm cookieslexington avenuesubway stationrockefeller centercentral parktimes squareking roomupon checkaround the cornerfew blocksstreet noisebolivarlobbynyc
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1 - 5 of 4,507 reviews
Reviewed today

the hotel is in a prime location. Staff very helpful and nice. I use Hilton properties on a regular basis and have yet to have a bad experience. New York is my home state and the city is expensive. the hotel was not overpriced and...More

Review collected in partnership with DoubleTree by Hilton
Thank Richard M
Response from Joseph D, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded today

Thank you for sharing the fantastic review with us, Richard! We're happy to hear that you had a pleasant stay with us. It's wonderful to know that you appreciated our beautiful location as well as our friendly service. We strive to create a memorable experience...More

Hotel's Favourite
Reviewed 25 January 2018 via mobile

We’re here on a business trip. I always love to come to NYC even when it’s cold but it can be warm because the people here are warm and hospitable. The gentleman on the front desk was so helpful and kind who checked us in...More

1  Thank Pinaywife
Response from nycdtdt, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 26 January 2018

Dear Guest, Thank you for sharing this lovely review! It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above...More

Reviewed 2 days ago via mobile

With the hotel being a Hilton and for the price we paid I was expecting it to be a bit more wow.. I wouldn’t say it was a four star hotel.. the rooms were small and dark, not overly clean. The majority of the staff...More

Thank Ciara C
Response from Joseph D, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded yesterday

We appreciate your feedback, Ciara. We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'll be addressing your concerns regarding our rooms and service with the appropriate members of our team....More

Reviewed 2 days ago

I ran a conference here earlier this month and the banquets team is top notch. The whole team was so attentive and took great care of our staff and conference attendees. Irene and Hercules are great! Looking forward to the next conference.More

Thank nlp729
Response from Joseph D, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded yesterday

Thank you for the 4/5 rating, nlp729! It's fantastic your time with us was so great! We're happy you appreciated our top-notch service so much. We aim to please and your feedback lets us know we're doing our job! We strive for excellence so we...More

Reviewed 2 days ago

Upon arrival we received the finest Hilton Honor silver member service, which consisted of a 20 minute wait to check in. As we entered our 1 queen bed room we were greeted with the most delightful aroma of cigarette smoke, as if we had stepped...More

1  Thank anichol
Response from Joseph D, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 2 days ago

Thank you for taking the time to share your feedback, anichol. We're disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns...More

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About
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
USD 180 - USD 535 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#207 Luxury Hotel in New York City
#228 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 180 - USD 535 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#207 Luxury Hotel in New York City
#228 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (850)
Room & Suite (542)
Dining (47)
Pool & Beach (1)
Amenities (74)
Business Centre & Event Rooms (7)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
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Sun4me1964
15 June 2018|
AnswerShow all 6 answers
Response from LuLuDe | Reviewed this property |
I always use Dial7 car service. Reasonable rates & great service.
1
Vote
Bruce A
2 June 2018|
AnswerShow all 4 answers
Response from Eric H | Reviewed this property |
Stay as high and as far away from the elevators as possible. That is the same for all NYC hotels.
1
Vote
Azrul1984
2 June 2018|
AnswerShow all 2 answers
Response from T9702CZjudithh |
They also have a bar with tea. Rooms are tiny, but balcony suites are good size and a bit more comfortable. Check the cost difference. Also i think its on the hilton honors floor. Free to join hilton honors and good benefits.
0
Votes
Room Tips
"Choose a different hotel"
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"Avoid room number ending in 23"
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"ask for higher floors"
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"the highest floor"
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