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Crowne Plaza Times Square Manhattan

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Crowne Plaza Times Square Manhattan
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8,728 Reviews from our TripAdvisor Community

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Showing 6,699: English reviews
London, United Kingdom
Reviewed yesterday NEW

The hotel is brilliantly located in Times square but just outside the busy bit, check in for ihg members was good and quick rooms nice for new york and clean there is a pool which i didnt have time to use everything else was very good

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Helpful?
1Thank michael g
Glasgow, United Kingdom
Reviewed yesterday NEW

What a fab hotel, shame the same cannot be said about the food served!! Will defo be back to stay here but will NOT eat in hotel. Not at all impressed with what we ordered. There's many much better food places round about so use them. Hotel room was very comfy & we had a great nights sleep in the...

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Helpful?
1Thank AHB1
Melbourne, Australia
Reviewed 2 days ago NEWvia mobile

Where to start with this disappointing member of the IHG brand...from start to finish, I certainly did not feel like a valued IHG platinum member. In fact, the customer service experience was so bad I would not stay here again. We chose the Crowne Plaza in Times Square for our New York trip due to the fact it was an...

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Helpful?
1Thank TandMMelbourne
CrownePlazaTimesSq, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Guest, we appreciate your feedback. We're disheartened to hear about the problems you faced during your stay with us. Our goal is to provide our guests with top-notch service and convenience. However, your experience does not match the level of service we're accustomed to providing. Your happiness and satisfaction are extremely important to us and we'll be sharing your...

Magnolia texas
Reviewed 2 days ago NEW

This was my first trip to New York City and I'm sure not my last. Check in was easy had to wait until 3:00 to get into room which was okay since we decided to go out and do some shopping. The weather was terrrible 19 degrees, do not recommend going in January unless you like extremely cold weather. Our...

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Helpful?
1Thank Lneubaum
CrownePlazaTimesSq, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thanks for the 5/5 review! We're delighted to hear that you had such a pleasant stay with us! It's wonderful that you were able to take advantage of our central location in order to enjoy some of New York's finest attractions! We're also happy to hear that you enjoyed your lunch and drinks at our bar. However, your happiness and...

Reviewed 2 days ago NEW

I am not sure who is managing this hotel but whomever it is should be commended. This is my fourth stay at the hotel and that says something!! This is a very large property but somehow they have managed to make it feel personal with a very specific spirit. I was checked in (actually there were 8 of us in...

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Helpful?
1Thank Amulhern
CrownePlazaTimesSq, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thanks for the fantastic review! We're delighted to hear that you had such a wonderful stay with us! Our team works very hard to accommodate our guests in any way possible, so it comes as no surprise that they took such great care of you! Victoria is a very important member of our team and always does an amazing job...

Sydney, Australia
Reviewed 4 days ago NEW

Some of the customer service here is bad ( very bad) , some of it is very good. Staff at check-in hate representing the Crowne Plaza brand name in my opinion. From personal experience and witnessing other reactions from guests, it was clear to me on more than one occasion that guests are just numbers and as long as you...

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Helpful?
1Thank Marty M
CrownePlazaTimesSq, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

We appreciate the feedback, Marty. We're disappointed that your time with us was less than ideal. We understand how frustrating it can be when it seems you aren't being heard or cared for. We strive to offer quality service and convenience for our guests and we regret that our team didn't go above and beyond to ensure you had a...

Huntington Beach, California
Reviewed 4 days ago NEW

My husband and I took a trip to New York to visit my old stomping grounds, since it was his first time-- we decided to stay at Time Square. Crown Plaza was very clean and it was very convenient to access the city. We walked everywhere, took cabs and subways to enjoy the city and the tourist attractions. We enjoyed...

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Helpful?
1Thank Aira T
CrownePlazaTimesSq, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you for the 4/5 rating, Aira! We're thrilled you had such a pleasant time with us! We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed and appreciated our prime location. That's what we like to see! We appreciate your feedback and will address your concerns with our team moving forward. We look forward...

Latrobe, Pennsylvania
Reviewed 4 days ago NEW

While the staff at the desk was very nice, the hotel itself left a lot to be desired. First, it was a not so pleasant surprise to get a 5:30am wake-up call I did not request. Such a great way to start the morning after traveling the day before. Not sure how this would even happen, do they let guests...

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Helpful?
1Thank Mike B
CrownePlazaTimesSq, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

We appreciate the feedback, Mike. We regret the challenges you experienced during your time with us. We strive to provide quality service and convenience for our guests. Your experience is not on par with the standard we're accustomed to sharing with our guests. We'll be sure to address your concerns with our team moving forward. Thank you again for the...

Iver, null, United Kingdom
Reviewed 4 days ago NEW

Central location to everything a great base. The rooms were a decent size a bit dated but very clean. The beds were really comfortable, just what you need after a day sight seeing or shopping! I would definitely visit again. All the staff were friendly and Victoria Martin on reception was particularly helpful - a great asset to your hotel.

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Helpful?
1Thank Iza W
CrownePlazaTimesSq, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thanks for the 4/5 rating, Iza! We're delighted you had such a pleasant experience with us! It's lovely you enjoyed and appreciated our central location and comfortable rooms. That's what we like to see! We're thrilled our team made you feel so welcome. Victoria is a valued member of our team! We look forward to sharing an even better experience...

Tampa, Florida
Reviewed 5 days ago NEWvia mobile

I have stayed at many hotels in Time Square and this one is top notch. The location is perfect. It is right at the start of Time Square. Walk out the door, turn right and 1/2 block and your there. Hotel has a nice large bar in the lobby area. This hotel is about $100 per night cheaper than Marriott...

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Helpful?
1Thank sullytravels101
CrownePlazaTimesSq, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thanks for the 5/5 review! We're delighted to hear that you had such a fantastic stay with us! It's wonderful that you were able to take advantage of our location and enjoy some of New York's finest attractions - Rockefeller Plaza is one of our favorites! We're also very pleased that you enjoyed our amenities including our WiFi. That's what...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you ve come for a meeting, you ll benefit from the new tech-friendly environment. If you re here for an event, you ll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more   less 

Additional Information about Crowne Plaza Times Square Manhattan

Address: 1605 Broadway, Between 48th and 49th Street, New York City, NY 10019-7406
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: $221 - $576 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 795
Reservation Options:
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Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City
Hotel Style:
#96 Romantic Hotel in New York City
#137 Luxury Hotel in New York City
#151 Business Hotel in New York City
#159 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Times Square Manhattan staff and other travellers.
93 questions
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Manchester, United Kingdom

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Questions? Get answers from Crowne Plaza Times Square Manhattan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Face the street”
 of 5 bubbles Lneubaum, 14 Jan 2017 | Read review
“If you want green tea in your room you will need to ask for it”
 of 5 bubbles MartyM848, 12 Jan 2017 | Read review
“Make sure the shower works before you get settled and make sure you don't have a wake-up call you don't want”
  • Every room comes with an in-suite pool
 of 5 bubbles O8431WPmikeb, 12 Jan 2017 | Read review
“Corner suites have the best view, especially on higher floor levels!”
  • Beautiful view with Hudson river in the background
  • Corner bedroom
  • Bathroom
 of 5 bubbles G_vanderMeijden, 11 Jan 2017 | Read review
“Ask for Victoria at the front desk!”
 of 5 bubbles victoriacharon, 9 Jan 2017 | Read review
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