We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Herald Square Hotel

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 3 more sites!
Professional photos
Herald Square Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,630 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 999: English reviews
A TripAdvisor Member
2 reviews
Reviewed 6 days ago NEWvia mobile

This hotel has a fantastic location and is a beautiful building from the outside. The inside is very dated and is undergoing renovations as a result. The rooms are very small and basic. There are no drink making facilities in the rooms or access to cold drinking water on site. The beds are conformable and clean. However I found the...

 Report
Helpful?
Thank A TripAdvisor Member
Maribel V, Manager at Herald Square Hotel, responded to this review

We are so sorry to hear that your stay here at the Herald Square Hotel was disappointing. We are constantly striving to improve our guests' experiences and reviews such as yours allow us to do this. All the issues you noted will be addressed and we hope that you will consider us on your next trip to New York City....

East Sussex, United Kingdom
Reviewed 1 week ago via mobile

Comfortable hotel, currently undergoing a big refurb, which wasn't a problem except for less room at breakfast. Staff were all extremely helpful and friendly, room was clean and bed was very comfortable. Breakfast was not much to shout about, but otherwise a good stay

 Report
Helpful?
Thank Catherine W
Maribel V, Manager at Herald Square Hotel, responded to this review

Dear Catherine, Thank you so much for your fantastic review! Here at the Herald Square Hotel, we take pride in making our guests' stay as comfortable and relaxing as possible. Our ideal location makes it all the more important to provide our guests with a pleasant place to return to after a day of shopping or exploring the city. We...

Reviewed 2 weeks ago via mobile

Twin room was very spacious. Staff were helpful. Location was extremely central. Lots of places to eat nearby. However Heating was noisy, breakfast was just pastries if there were any left! Overall very good and would recommend.

 Report
Helpful?
Thank Michelle F
Maribel V, Manager at Herald Square Hotel, responded to this review

Dear Michelle, Thank you so much for your fantastic review! Here at the Herald Square Hotel, we take pride in making our guests' stay as comfortable and relaxing as possible. Our ideal location makes it all the more important to provide our guests with a pleasant place to return to after a day of shopping or exploring the city. We...

County Dublin, Ireland
Reviewed 2 weeks ago

My partner and I have stayed recently at this hotel for 5 Nights, staff greeted us with the expected courtesies. Room was cosy (small but comfortable) Bed was extremely comfortable, we had a street view as we needed a room with a window and it was fine not too much noise. One of the staff didn't get his name he...

 Report
Helpful?
Thank Kupcake_Slayer
Maribel V, Manager at Herald Square Hotel, responded to this review

Dear Kupcake-Slayer, We would like to thank you for choosing Herald Square Hotel and for submitting a generous review. We are glad you enjoyed your stay and our staff was able to help make your stay more enjoyable. The next time you come to New York we hop you choose to return with us as we would love to have...

Roswell, Georgia
Reviewed 2 weeks ago

PROS: As I'm sure you realize, this hotel is in a superb location and is a reasonable cost. The staff was friendly, the room was clean, the bed was comfortable, and at least where our room was located, it was pretty quiet. FACTS: The hotel is currently undergoing renovation which it definitely needs. No room service or food vending machines...

 Report
Helpful?
Thank SugarLillie
Maribel V, Manager at Herald Square Hotel, responded to this review

Dear sugarlillie, Thank you for your fantastic review, and for choosing Herald Square Hotel. As far as our location as you have realized we are located near so many attractions in New York City such as The Empire State Building, Times Square, Madison Square Garden, and some shopping areas along Herald Square. Our continental breakfast ends at 10 and we...

Durham, NC
Reviewed 3 weeks ago

The nicest thing about this hotel is the lovely marquee in front. Otherwise is it was shabby and rundown with no effort at decoration. The room was small, but not the smallest you'll find in NY. Adequate for one person, would be crowded for two. The walls were plain white with no pictures or any other decoration. Plain Venetian blinds...

 Report
Helpful?
Thank ajwhee
Maribel V, Manager at Herald Square Hotel, responded to this review

Thank you for choosing Herald Square Hotel and for your review, your feedback is important to us. We are disheartened to hear that your stay with us was less than you expected. We take pride in providing the best service we possibly can and hope you'll allow us to remedy this situation. Our location is a great one. Close to...

Reviewed 3 weeks ago

Very nice rooms, super bathrooms and very nice staff. The lobby is under renovation, but it looks like it will be great. Two very nice quality restaurants two minutes away. The location is very central and easy access to everything

 Report
Helpful?
Thank Russ B
Maribel V, Manager at Herald Square Hotel, responded to this review

Dear Russ B, Thank you so much for your fantastic review! Here at the Herald Square Hotel, we take pride in making our guests' stay as comfortable and relaxing as possible. Our ideal location makes it all the more important to provide our guests with a pleasant place to return to after a day of shopping or exploring the city....

Dublin, Ireland
Reviewed 3 weeks ago

Perfect midtown location. Disappointed they cancelled my booking pre marathon. They were engaging with me on email my VISA was declined, fair enough, I explained it was lost and replaced, so I'd a new number. I asked them what to do to ensure booking was held. No response, they just cancelled my stay. I was lucky to rebook. Breakfast was...

 Report
Helpful?
Thank faircomments2014
Maribel V, Manager at Herald Square Hotel, responded to this review

Thank you for choosing Herald Square Hotel and for your review, your feedback is important to us. We are disheartened to hear that your stay with us was less than you expected. We take pride in providing the best service we possibly can and hope you'll allow us to remedy this situation. Our location is a great one. Close to...

Jerusalem, Israel
Reviewed 3 weeks ago

The important thing when booking this hotel is to keep your expectations low. If you just want a room to sleep in Manhattan, a comfortable in a good location for many of the sites, an easy walk to Penn station, Broadway and lots of shops- then this hotel is ideal. The bed was comfortable, the room was clean and the...

 Report
Helpful?
Thank Rina S
Maribel V, Manager at Herald Square Hotel, responded to this review

Dear Rina, Thank you for your generous review and for choosing Herald Square Hotel. We are glad you enjoyed your stay and was able to sight see around the area. We are happy to hear that the bed was comfortable and you was able to enjoy your stay in New York City. We hope during your next stay you choose...

Nottingham, United Kingdom
Reviewed 3 weeks ago

Stayed here for 3 nights on a romantic break. Great location, fancy façade, but that’s where it ends. Poor room, numerous defects, small TV. Our inward-facing room had virtually no natural light, nor ventilation, and felt grubby though not actually dirty. In addition, there were 3 significant faults. 1. The AC unit was broken. The settings knob was broken and...

 Report
Helpful?
1Thank beachandsunmonkey
Maribel V, Manager at Herald Square Hotel, responded to this review

Thank you for choosing Herald Square Hotel and for your review, your feedback is important to us. We are disheartened to hear that your stay with us was less than you expected. We take pride in providing the best service we possibly can and hope you'll allow us to remedy this situation. Our location is a great one. Close to...

816 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (559)
Viewed
Room/Suite (157)
Viewed
Bathroom (78)
Viewed
Hotel & Grounds (84)
Viewed
View from Room (16)
Viewed
Family/Play Areas (5)
Viewed
Dining (6)
Viewed
Pool/Beach Area (1)
Viewed
Other (212)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (212)
Viewed
Amenities (13)
Viewed
Eighth Standard Room (16)
Viewed
Fifth Standard Room (16)
Viewed
Fourth Standard Room (14)
Viewed
Second Standard Room (17)
Viewed
Seventh Standard Room (17)
Viewed
Sixth Standard Room (14)
Viewed
Standard Double Room (20)
Viewed
Standard Double Room (Red Beds) (16)
Viewed
Standard Room (21)
Viewed
The Hotel (27)
Viewed
Third Standard Room (21)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (45)
Viewed
Hotel & Grounds (4)
Viewed
Room/Suite (22)
Viewed
Dining (6)
Viewed
Bathroom (2)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Travellers also viewed these New York City hotels
Midtown
Wolcott Hotel
Wolcott Hotel
#252 of 478 in New York City
2,151 reviews
Midtown
La Quinta Inn & Suites Manhattan
La Quinta Inn & Suites Manhattan
#262 of 478 in New York City
2,331 reviews
Midtown
Seton Hotel
Seton Hotel
#179 of 478 in New York City
725 reviews
Show Prices
Show Prices
Show Prices
Midtown
Hotel 373 Fifth Avenue
Hotel 373 Fifth Avenue
#289 of 478 in New York City
999 reviews
Midtown
Hotel Stanford
Hotel Stanford
#300 of 478 in New York City
1,481 reviews
Midtown
Hyatt Herald Square New York
Hyatt Herald Square New York
#155 of 478 in New York City
721 reviews
Show Prices
Show Prices
Show Prices

Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
Official Description (provided by the hotel)
Close walking distance to the Empire State Building, Madison Square Garden and Macy's.Close to the Theater District, Times Square, radio City Music Hall and Rockefeller Center.Beautiful newly renovated rooms.Complimentary coffee machine in the lounge area.24 hours front desk and concierge service.Non Smoking throughout.Free wireless internet access.A hotel you can recommend to your clients, friends and family. ... more   less 

Additional Information about Herald Square Hotel

Address: 19 West 31st Street, New York City, NY 10001-4402
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $211 - $699 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Herald Square Hotel 3*
Number of rooms: 98
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, TripOnline SA, Odigeo, Priceline and Travelocity so you can book your Herald Square Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Herald Square
Herald Square Hotel New York
Hotel Style:
#237 Romantic Hotel in New York City
#240 Family Hotel in New York City
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Herald Square Hotel staff and other travellers.
48 questions
Ask a question

See all questions (48)

Questions? Get answers from Herald Square Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always go for height on the floors to minimise 24/7 NYC traffic and construction noise”
 of 5 bubbles faircomments2014, 18 Nov 2016 | Read review
“Avoid Room 406”
 of 5 bubbles Rickapoodlie, 3 Nov 2016 | Read review
“Most room refurbished in last two years so all good”
 of 5 bubbles joannedrewery, 2 Nov 2016 | Read review
“Ask for a higher floor.”
 of 5 bubbles Me1608, 25 Oct 2016 | Read review
“Ask for a room on a higher level”
 of 5 bubbles 599juliec, 5 Oct 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay