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Herald Square Hotel

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1,655 Reviews from our TripAdvisor Community

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Showing 1,012: English reviews
Bergamo, Italy
Reviewed 2 weeks ago

The room was big enough and the spaces were large, if you travel alone. The bathroom is old and the shower did not work properly, if you are looking for a fancy bath you'd better change hotel. The cleaning was poor, i found hairs all over the bathroom. The """breakfast""" was probably the worst part: they run out of cofee,...

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Helpful?
Thank FraPog
Maribel V, Manager at Herald Square Hotel, responded to this review

Dear Fraprog, We are so sorry to hear that your stay here at the Herald Square Hotel was disappointing. We are constantly striving to improve our guests' experiences and reviews such as yours allow us to do this. All the issues you noted will be addressed and we hope that you will consider us on your next trip to New...

Toronto, Canada
Reviewed 2 weeks ago

Central location a couple blocks away from the Empire State building... that must be the best thing from this hotel. About the room, it was clean, comfortable, the bathroom was in good shape, but overall is pretty basic. Don't expect any luxury. You can actually hear the noise from the corridor, other rooms, or whatever they were fixing in the...

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Helpful?
1Thank Tito v
Maribel V, Manager at Herald Square Hotel, responded to this review

We are so sorry to hear that your stay here at the Herald Square Hotel was disappointing. We are constantly striving to improve our guests' experiences and reviews such as yours allow us to do this. All the issues you noted will be addressed and we hope that you will consider us on your next trip to New York City...

Reviewed 2 weeks ago via mobile

Central location in the Heart of Manhattan.. Handy for midtown attractions such as Empire State Bld etc Room size was good for New York Plenty of places close at hand for food and drinks Would certainly return

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Helpful?
Thank Piperglover
Maribel V, Manager at Herald Square Hotel, responded to this review

Dear Piperglover. Thank you so much for taking the time to write a review. We are so glad that you enjoyed your stay here. Reviews such as these are vital to us we hope to see you again on your next trip to New York City once the renovation is complete. Best Regards Niasia Johnson

new haven, ct
Reviewed 3 weeks ago

My husband evidently decided to spend a night in NYC at Christmastime (which we had stopped bothering with) simply because he found a great rate on the lodging with this hotel and because it was rated highly on Trip Advisor. I really can't add anything to the previous reviews - I concur. Pros: location, comfy bed, newer bathroom, free breakfast...

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Helpful?
Thank sullific
Maribel V, Manager at Herald Square Hotel, responded to this review

Dear Sullific, Thank you so much for your fantastic review! Here at the Herald Square Hotel, we take pride in making our guests' stay as comfortable and relaxing as possible. Our ideal location makes it all the more important to provide our guests with a pleasant place to return to after a day of shopping or exploring the city. We...

New York
Reviewed 3 weeks ago

My husband and I went to New York to celebrate our 25th wedding anniversary. I emailed the hotel at least 4 times before we arrived to ask if they could give us as nice a room as possible. They never replied to any of my emails. When we checked it the receptionist was almost disinterested and did not inform us...

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Helpful?
Thank Mary O
Maribel V, Manager at Herald Square Hotel, responded to this review

Dear Mary, We are so sorry to hear that your stay here at the Herald Square Hotel was disappointing. We are constantly striving to improve our guests' experiences and reviews such as yours allow us to do this. All the issues you noted will be addressed and we hope that you will consider us on your next trip to New...

Texas
Reviewed 4 weeks ago via mobile

Herald Square is a nice area near all the downtown hustle to sit and rest your feet while he ladies shop at near by Macy's or any other of the dozens of places within a block. Tables and chairs, food vendors and people watching. Guys, if you gal wants to do some shopping, this is where you want to sit...

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Helpful?
Thank sky9696
Maribel V, Manager at Herald Square Hotel, responded to this review

Dear sky9696 ,Thank you so much for your fantastic review! Here at the Herald Square Hotel, we take pride in making our guests' stay as comfortable and relaxing as possible. Our ideal location makes it all the more important to provide our guests with a pleasant place to return to after a day of shopping or exploring the city. We...

Reviewed 4 weeks ago via mobile

This place was under renovation but still the staff made every effort not to interfere with the guests and make too much noise. Rooms very clean and everything white which was amazing. Rooms a bit small and wifi wasnt reaching our room on 7th floor but otherwise great hotel in nice area as well. Staff very friendly and helpful. Great...

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Helpful?
Thank Belia11
Maribel V, Manager at Herald Square Hotel, responded to this review

Dear Belia11, Thank you so much for your fantastic review! Here at the Herald Square Hotel, we take pride in making our guests' stay as comfortable and relaxing as possible. Our ideal location makes it all the more important to provide our guests with a pleasant place to return to after a day of shopping or exploring the city. We...

Budapest, Hungary
Reviewed 4 weeks ago

Perfect location, nice hotel, cozy rooms with excellent bed and huge bathroom. There was some reconstruction, but the staff was so nice and helpful in any case. Breakfast was simple sweet pastry with tea and coffee, but just enough to start the day. Good price- value. I recommend this hotel for couples.

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Helpful?
Thank TimiPal
Maribel V, Manager at Herald Square Hotel, responded to this review

Dear TimiPal, Thank you so much for your fantastic review! Here at the Herald Square Hotel, we take pride in making our guests' stay as comfortable and relaxing as possible. Our ideal location makes it all the more important to provide our guests with a pleasant place to return to after a day of shopping or exploring the city. We...

Bergamo, Italy
Reviewed 17 December 2016 via mobile

The position of the hotel and the size of the room were the only two things I really appreciated. The continental breakfast was poor: just hot water, instant coffee and small packaged milk cream to drink...to eat: donuts, muffins and pastries. Unfortunately also the breakfast room was small and a little unwelcoming, maybe due to the renovation work in progress,...

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Helpful?
Thank Rosaria D
Maribel V, Manager at Herald Square Hotel, responded to this review

Dear Rosaria, We are so sorry to hear that your stay here at the Herald Square Hotel was disappointing. We are constantly striving to improve our guests' experiences and reviews such as yours allow us to do this. All the issues you noted will be addressed and we hope that you will consider us on your next trip to New...

Buenos Aires, Argentina
Reviewed 15 December 2016

I stayed for a night before returning home. Excellent location, a few blocks from Penn Station, walking distance to Times Square and other great Midtown attractions. They are remodeling the hotel so the breakfast area is reduced. The included breakfast is just OK and the coffee is not really good (you have hot water to prepare it yourself). The staff...

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Helpful?
Thank GabytaV
Maribel V, Manager at Herald Square Hotel, responded to this review

Dear GabytaV, Thank you so much for your fantastic review! Here at the Herald Square Hotel, we take pride in making our guests' stay as comfortable and relaxing as possible. Our ideal location makes it all the more important to provide our guests with a pleasant place to return to after a day of shopping or exploring the city. We...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
Official Description (provided by the hotel)
Close walking distance to the Empire State Building, Madison Square Garden and Macy's.Close to the Theater District, Times Square, radio City Music Hall and Rockefeller Center.Beautiful newly renovated rooms.Complimentary coffee machine in the lounge area.24 hours front desk and concierge service.Non Smoking throughout.Free wireless internet access.A hotel you can recommend to your clients, friends and family. ... more   less 

Additional Information about Herald Square Hotel

Address: 19 West 31st Street, New York City, NY 10001-4402
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $291 - $605 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Herald Square Hotel 3*
Number of rooms: 98
Reservation Options:
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Also Known As:
Hotel Herald Square
Herald Square Hotel New York
Hotel Style:
#237 Romantic Hotel in New York City
#240 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Herald Square Hotel staff and other travellers.
49 questions
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Questions? Get answers from Herald Square Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Have no idea as hotel never responded to any of my emails requesting as good a room as possible.”
 of 5 bubbles maryo392, 26 Dec 2016 | Read review
“Try to check which room they're giving you to ask for a room with a window and a nice view!”
 of 5 bubbles GabytaV, 15 Dec 2016 | Read review
“Always go for height on the floors to minimise 24/7 NYC traffic and construction noise”
 of 5 bubbles faircomments2014, 18 Nov 2016 | Read review
“Avoid Room 406”
 of 5 bubbles Rickapoodlie, 3 Nov 2016 | Read review
“Most room refurbished in last two years so all good”
 of 5 bubbles joannedrewery, 2 Nov 2016 | Read review
5 of 5
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