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Grand Hyatt New York

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Traveller (2682)
Room & Suite (1124)
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Overview
  • Excellent30%
  • Very good36%
  • Average20%
  • Poor8%
  • Terrible6%
Travellers talk about
“grand central station”(1,557 reviews)
“great location”(1,311 reviews)
“new york”(1,227 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Additional information
Offers from Grand Hyatt New York
Offers & Announcements: Enjoy Your 5th Night FREE
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Offers & Announcements: Enjoy Your 5th Night FREE
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Rooms
4 Jun.5 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (9,541)
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All reviewsgrand central stationgreat locationnew yorkchrysler buildingclub leveltimes squarelarge hotelbusy hotelbryant parkking roomnyc hotelbig applefew blockslobbysubwayconferencemanhattan
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3,351 - 3,355 of 7,681 reviews
Reviewed 11 August 2015

I have stayed at the NY Hilton in Rockefeller Center, The Mariott Marquis, The Doubletree and The Westin all in Midtown and the Grand Hyatt has them all beat on every level. Conveniently located and very modern. Highly recommended.

Review collected in partnership with Hyatt Hotels
Thank Michael V
Reviewed 11 August 2015

There are a few positive points about this hotel, the rest is all negative. No matter if you are business or holiday traveler, there are much better hotels just around the corner. Look at the bad reviews, they are true and not exaggerated! Choose a...More

2  Thank Bettina B
Response from GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New YorkResponded 12 August 2015

Dear Bettina B, We are highly concerned to hear that we did not meet your expectations during your recent visit. We pride ourselves on offering an unmatched experience in the heart of New York that includes comfortable accommodations, attentive service, and certainly no unwelcome surprises....More

Reviewed 11 August 2015

Room service is horrible and room amenities are average. The bed blanket inners are not changed, and there is a lot of staining on them. We had a non functioning safe, they should have checked this off prior to giving us the room. Due to...More

1  Thank Eric H
Response from GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New YorkResponded 12 August 2015

Dear Eric H, Thank you for your review. Though we are pleased our location was to your liking, we are deeply concerned to hear that you feel as though your security was compromised. We know this is a huge priority for our guests, and we...More

Reviewed 11 August 2015

We spent the weekend in New York for a 50th birthday celebration. The hotel was centrally located to Grand Central and Pen Station as well as numerous shops and restaurants. The check inn staff was attentive as well as the remainder of the service staff....More

1  Thank Peter M
Reviewed 10 August 2015 via mobile

This is not a grand hyatt which lives up to the grand hyatt standard. No bottled water in rooms, empty fridge - when we asked front desk for drinking water, they simply asked us to buy it from the convenience store in the hotel lobby....More

Thank Littlefoodmonster
Response from GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New YorkResponded 12 August 2015

Dear Littlefoodmonster, We appreciate the time you have taken to review your experience. It is great to know that we could offer you a room change that offered you more comfort throughout your stay. That being said, we regret that other areas of your stay...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Free High Speed Internet (WiFi)
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Conference Facilities
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
USD 231 - USD 568 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#47 Green Hotel in New York City
#101 Family Hotel in New York City
#193 Romantic Hotel in New York City
#210 Luxury Hotel in New York City
#211 Business Hotel in New York City
Room types
Accessible rooms, Suites, Non-Smoking Rooms
Details
Price range
USD 231 - USD 568 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#47 Green Hotel in New York City
#101 Family Hotel in New York City
#193 Romantic Hotel in New York City
#210 Luxury Hotel in New York City
#211 Business Hotel in New York City
Room types
Accessible rooms, Suites, Non-Smoking Rooms
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Traveller (2682)
Room & Suite (1124)
Dining (95)
Pool & Beach (3)
Amenities (20)
Family and Play Areas (8)
Business Centre & Event Rooms (5)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
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Lyncide S
20 March 2018|
Answer
Response from Jen9966 | Reviewed this property |
When we stayed it was the same price for a double as it’s per room as long as you don’t go over the amount allowed in the room you book.
0
Votes
habsten
19 March 2018|
AnswerShow all 3 answers
Response from Hanna B | Property representative |
Hello, Yes, we are more than happy to assist with the purchase of tickets, recommendations on local dining and shopping, airport transfers, tours, and so much more. Visit the Activities page on our website titled "Meet the... More
0
Votes
David E
2 March 2018|
Answer
Response from Adam H | Reviewed this property |
Unless the price is less than 20 different I don’t think the Club is really work it. You get breakfast and some evening snacks but it is pretty much always crowded and decidedly meh (along with the rest of the exceptionally... More
1
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Room Tips
"I recommend a room in another hotel."
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"Club Level rooms with access to the club are the best."
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"Book directly on hotel website for more options!"
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"Ask for rooms above 24th floor"
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