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Grand Hyatt New York

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7,614 Reviews from our TripAdvisor Community

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Showing 6,039: English reviews
Alabama
Reviewed yesterday NEW

Staff was exceptional. Rooms were quiet and tranquil. Loved crashing after a long few days in the city. Bathroom and shower were perfect. Staff met or exceeded all expectations. Was contacted on the way from airport to let me know my room would be ready

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Thank dromano13
Cohasset
Reviewed yesterday NEW

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Thank Dan O
Norman, Oklahoma
Reviewed yesterday NEW

It was a great experience and the hotel was very nice! The staff went above and beyond to make our stay easy. They helped us print off items for our flight as well as tickets to shows we were attending!

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Thank 390christopherj
Yangon (Rangoon), Myanmar
Reviewed yesterday NEW

1. The bathroom was dirty and remained dirty even after I told the front desk 2. There were no ammenities (diamond member). When I asked, they threw some shampoo and soap in a plastic bag and left it on the console. 3. The chest was not dusted the entire stay (6 nights) 4. The mini bar did not work. A...

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Thank ameliaamit
Virginia Beach, Virginia
Reviewed 2 days ago NEW

AWESOME location. Right next to Grand Central Station. Walkable to times square and "touristy areas." Quick train to upper east side. When you walk in the lobby of the hotel has a modern design and appears updated, unfortunately the rooms left much to be desired. The room was old and the bathroom was VERY old.

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Thank zar537
Hong Kong, China
Reviewed 3 days ago NEWvia mobile

I stayed here on business in July. The rooms are fairly spacious (given the very central location) and the rooms are quiet. All as expected for a business hotel and the room service is good. Would come again.

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Thank historicnacho008
Aurangabad, India
Reviewed 3 days ago NEW

The hotel is situated in a very good location and I believe, that's the only point they are encashing. The rooms are very small and over and the room offered was very dirty may be not cleaned for a week. I called the reception after I entered the room at 10 pm and the lady simply said you need to...

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Helpful?
Thank Kamleish D
GuestExperienceGHNY, General Manager at Grand Hyatt New York, responded to this review

Dear Kamleish D, Thank you for sharing your valuable feedback with us. While we are glad to hear that you enjoyed our convenient location, it is disheartening that you received an uncharacteristic level of service while at Grand Hyatt New York. We can assure you that this experience is unusual for our property and we invite you to contact us...

Reviewed 3 days ago NEWvia mobile

Best situated Hyatt property right next to Grand Central is a big dissapointment. This hotel desperately needs a renovation. Peeling wall paper, old furniture like plastic sofa seater, and dirty hallways, it left us wondering: is Hyatt just giving up on this property, or has management given up? Staff was nice and professional as expected of Hyatt, and food was...

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Helpful?
Thank Alex P
GuestExperienceGHNY, General Manager at Grand Hyatt New York, responded to this review

Dear Alex P, We appreciate you taking a moment to share your experience with us. Our team will be pleased to hear of your kind praises regarding their service. However, we are saddened to hear of the challenges that you encountered throughout your stay. It is our aim to provide our guests with clean, comfortable accommodations during their stay. We...

New York City, New York
Reviewed 4 days ago NEW

Loved the Grand Hyatt. I usually don't love huge hotels, but they somehow manage to make the hotel feel more boutiquey than its size. The rooms are modern, bed and pillows excellent, plenty of closet space. The room has a cozy little couch with a coffee table that doubles as a work station, which worked great for me. Location is...

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Thank phillysilver
Linwood, New Jersey
Reviewed 4 days ago NEWvia mobile

The worst NYC hotel I have ever stayed. Small outdated room, poor quality sheets and towels, industrial toilet, paper thin walls, hear everything next door, the list goes on. And that was with a room upgrade Wow.

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Thank Dog171
GuestExperienceGHNY, General Manager at Grand Hyatt New York, responded to this review

Dear Dog171, Thank you for sharing your review with us. We regret to hear that your standards were not met during your stay at Grand Hyatt New York. Providing guests with clean accommodations and exceptional service are top priorities of ours and we apologize for the apparent lapse. As we take note of your concerns, please know that we take...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and three restaurants and lounges. Direct access to Grand Central Terminal and connected to the Chrysler Building. Steps from Times Square, Shopping and the Theatre District. ... more   less 

Additional Information about Grand Hyatt New York

Address: 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017-8500
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $260 - $831 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hyatt New York 4*
Number of rooms: 1306
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Orbitz, Hotels.com, Hyatt Hotels Corporation, Cancelon, Odigeo and Travelocity so you can book your Grand Hyatt New York reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt New York City
Hyatt New York City
Hyatt Hotel New York City
Hotel Hyatt New York
Grand Hotel Hyatt New York
New York City Grand Hyatt Hotel
Grand Hyatt Hotel New York
New York Hyatt
New York City Hyatt
Hotel Style:
#42 Green Hotel in New York City
#189 Luxury Hotel in New York City
#199 Romantic Hotel in New York City
#210 Family Hotel in New York City
#218 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt New York staff and other travellers.
58 questions
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Questions? Get answers from Grand Hyatt New York staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I did not receive a good room so I have nothing to suggest”
 of 5 bubbles ameliaamit, 5 Dec 2016 | Read review
“Choose rooms on the South side!”
 of 5 bubbles 825dans, 1 Dec 2016 | Read review
“Best place in Manhattan”
 of 5 bubbles 772alvaroc, 29 Nov 2016 | Read review
“Stay away from elevators or the main elevator hall, there are lots of guests and people come in late in NYC”
 of 5 bubbles Zesty321, 27 Nov 2016 | Read review
“The higher up rooms are quieter.”
 of 5 bubbles Rollercoasting, 27 Nov 2016 | Read review
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