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The Tuscany - A St Giles Signature Hotel

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The Tuscany - A St Giles Signature Hotel
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1,642 Reviews from our TripAdvisor Community

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Showing 1,450: English reviews
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Marlboro, New Jersey
Reviewed today NEW

Came into NYC to catch Bronx Tale and stayed at the St Giles. we stay here all the time. Great Service, Clean Rooms and very convenient to get to...We had a drink at the bar and stopped in at Sushi Roxx. Great Time..

Review collected in partnership with this hotel
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Helpful?
Thank Robert P
Bethesda, Maryland
Reviewed 4 days ago NEWvia mobile

Our friends told us they loved this hotel because of the large rooms. Reviews confirmed that. Our friends then booked with the understanding of getting large rooms. So, we were all quite unpleasantly surprised to get very small rooms - not much larger than a good-sized closet. The staff and manager refused to do anything about it. Needless to say,...

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Helpful?
Thank Artwx
StGilesMgmt, Front Office Manager at The Tuscany - A St Giles Signature Hotel, responded to this review

Hello Artwx, Thank you for sharing your recent review of The Tuscany. While we're happy to hear you decided to stay with us from your friend's recommendation, it's very upsetting to learn that you you were not happy with the room you had during your visit. I would kindly like to inform you that we have many different category rooms,...

Reviewed 5 days ago NEWvia mobile

I spend a lot of time in NY and The Tuscany is the best hotel. Great location, huge clean rooms with large modern bathrooms. What really makes the difference are the great people- Especially Shane. He makes me feel at home when I walk in the door.

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Helpful?
Thank Gparquette
StGilesMgmt, Front Office Manager at The Tuscany - A St Giles Signature Hotel, responded to this review

Hello Gparquette, Thanks so much for your marvelous review of The Tuscany! We're ecstatic to hear you enjoyed our spacious, modern rooms, and excellent location. We pride ourselves on providing warm, personal service to each and every guest, and we’re so glad that Shane and his colleagues were such a great exemplars of the standards we set for ourselves. I'll...

Canada
Reviewed 6 days ago NEW

This is a great hotel and will stay here again and again. Located near Grand Central Station and on a quiet street. It was important for us to stay in a quiet place as Manhatten never shuts down. We didn't hear traffic etc at night. Close to coffee shops and restaurants. 10 minute walk to Times Square and all of...

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Helpful?
Thank DragonflyInnA
StGilesMgmt, Front Office Manager at The Tuscany - A St Giles Signature Hotel, responded to this review

Hello DragonflyInnA, Thanks so much for sharing your lovely review! We're elated to hear you enjoyed our spacious, modern rooms, convenient location, and were able to get some peaceful rest in the city that never sleeps. It's also wonderful to hear you enjoyed the commute from JFK to The Tuscany- you sound like a true New Yorker already! Thanks again...

Boston, Massachusetts
Reviewed 1 week ago

I stay in many NY hotels and this is by far the one with biggest room and biggest Bathroom! Lets talk about my experience. I was only here for a night, so I drove here from Boston and park at the hotel vault. I did my research before I came to NY and I find there is no cheaper parking...

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Helpful?
Thank leo l
StGilesMgmt, Front Office Manager at The Tuscany - A St Giles Signature Hotel, responded to this review

Hello leo l, Thanks so much for sharing your recent experience at The Tuscany! While we're delighted to hear you enjoyed our spacious, modern rooms, we certainly regret to hear you experienced any inconsistency during your stay. We very much appreciate your feedback and our management team will be reviewing it to make necessary improvements. I would like the opportunity...

Newtown, PA
Reviewed 1 week ago

We came up to NYC for a weekend getaway. I booked The Tuscany through Priceline at $90 per night. The lobby is small and the restaurant on site is connected. The bar area is small too, but we did not use it. It's pretty loud with music from the restaurant. The gentleman working the desk upon check-in on this Friday...

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Helpful?
Thank relayer
StGilesMgmt, Front Office Manager at The Tuscany - A St Giles Signature Hotel, responded to this review

Hello relayer, Thanks so much for recent review of The Tuscany! We're so happy to hear you enjoyed our spacious, modern rooms, and central location. We pride ourselves on providing warm, personal service to each and every guest, and we’re so glad that Shane was such a great exemplar of the standards we set for ourselves. I'll be sure to...

Dublin
Reviewed 1 week ago

The Tuscany is a pure gem. Walking distance to Grand Central and on the east side so an easier ride to LGA. The room I had was easily 2x the size of other NYC hotel rooms I've stayed at. Great service and in-house fitness center which was fully equipped with cardio and weights. SushiRoxx is in the lobby, but was...

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Helpful?
Thank Y291UMthomasm
StGilesMgmt, Front Office Manager at The Tuscany - A St Giles Signature Hotel, responded to this review

Hello Y291UMthomasm, Thanks so much for sharing your lovely review of The Tuscany! We're elated to hear you enjoyed our spacious, modern rooms, well-equipped fitness center, and convenient location. It's also wonderful to hear you received such excellent service from our top-notch staff. I'll be sure to share your kind words with them. Thanks again for posting your review here...

Leuven, Belgium
Reviewed 1 week ago via mobile

We booked at the tuscany but our flight got cancelled due to a snow storm. We called them to explain but they would not let us rebook and charged us the full price... ridiculous, never dealt with any hotel like this

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Helpful?
Thank rclaes
StGilesMgmt, Front Office Manager at The Tuscany - A St Giles Signature Hotel, responded to this review

Hello rclaes, Thank you for sharing you recent review of The Tuscany. While we're sad to hear that you were not able to make it due to the snow storm, it's very upsetting to learn that you felt any kind of frustration trying to cancel your reservation. I would like to learn further details of this matter. We would love...

Vancouver, Canada
Reviewed 2 weeks ago

I stayed at The Tuscany for two nights in Feb. during a work trip. The hotel is centrally located (close to Grand Central and an easy walk to most major subway lines), is kept clean and has an updated decor. I stayed in a king room on the 16th floor with a partial view of the Empire State Building. The...

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Helpful?
Thank Aleesha05
StGilesMgmt, Front Office Manager at The Tuscany - A St Giles Signature Hotel, responded to this review

Hello Aleesha05, Thanks so much for sharing your delightful review of The Tuscany! We're overjoyed to hear you enjoyed our spacious, comfortable rooms, central location, and of course- the wonderful view of the Empire State Building. It's also a great pleasure to hear that hear that you received such excellent service from our top-notch staff. I'll be sure to share...

Victor, idaho
Reviewed 2 weeks ago

One of the finest small hotels in mid-town. Large, nicely appointed rooms . The front desk staff is awesome. Both Robert and Shane are always super friendly, helpful and pleasant. Make it your home when traveling to NY and I assure you after a couple of stays all the staff will greet you by name. An awesome small town experience...

Review collected in partnership with this hotel
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Helpful?
Thank mikepT3397SA
StGilesMgmt, Front Office Manager at The Tuscany - A St Giles Signature Hotel, responded to this review

Hello mikepT3397SA, Thanks so much for your 5-star review of The Tuscany! We're thrilled to hear you enjoyed our spacious, modern rooms, and central location. We pride ourselves on providing warm, personal service to each and every guest, and we’re so glad that Shane and his colleagues were such a great exemplars of the standards we set for ourselves. I'll...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Tuscany - A St Giles Signature Hotel- emerged from a multi-million dollar renovation in 2013 as New York's latest luxury destination. The Tuscany's 124 rooms are amongst the most spacious accommodations you will find in Manhattan. Fabulous features include: hardwood entryways in all rooms, corner studios with an abundance of natural light and multiple suites with signature views of the Chrysler and Empire State Buildings. The plush decor creates warmth and invokes classic New York paired with modern amenities, including Molton Brown bath products, complimentary WiFi and rainforest showerheads in glass-enclosed showers. The Tuscany also boasts an in-house fitness center that features state-of-the-art exercise equipment. Open 24 hours a day for your convenience. Reserve today and rediscover New York City luxury at The Tuscany. ... more   less 

Additional Information about The Tuscany - A St Giles Signature Hotel

Address: 120 East 39th Street, New York City, NY 10016
Region: United States > New York > New York City > Midtown , Manhattan , Murray Hill
Price Range: $254 - $595 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Tuscany - A St Giles Signature Hotel 4*
Number of rooms: 120
Reservation Options:
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Also Known As:
St. Giles - The Tuscany New York Hotel New York City
w New York City
w Hotels The Tuscany
Hotel Style:
#43 Business Hotel in New York City
#65 Romantic Hotel in New York City
#74 Family Hotel in New York City
#77 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Tuscany - A St Giles Signature Hotel staff and other travellers.
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Melbourne, Australia

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get higher floor to avoid any noise from the club located on the first floor”
 of 5 bubbles 287leol, 13 Feb 2017 | Read review
“Ask for a room facing away from the street.”
 of 5 bubbles joannf75, 29 Jan 2017 | Read review
“Service is horrible”
 of 5 bubbles allens519, 24 Jan 2017 | Read review
“10th floor was great - quiet and nice views.”
 of 5 bubbles E9175WEbenl, 17 Jan 2017 | Read review
“Higher floors (10th and above) provide a decent rooftop view of the environs.”
 of 5 bubbles O2295UTdavidm, 8 Jan 2017 | Read review
5 of 5