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Hilton New York Grand Central

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2,316 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton New York Grand Central
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Showing 2,014: English reviews
Saint Louis, Missouri
Reviewed 12 May 2015

We enjoyed our 3 night stay. It was a great location and a lovely room. The staff was very friendly and helpful. We used the fitness center, which met our needs with weights, a couple of treadmills and ellipticals. The only thing left to be desired would have been if there were free internet in the business center or the...

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Helpful?
1Thank LWreviews
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear LWreviews, Thank you for the amazing review of our property. Our location is excellent and we have everything possible in order to provide a memorable experience for our guests. We do actually have rate packages that have internet included in them and if you sign up for our Hilton Honors program you do receive free wifi. We would love...

San Diego, California
Reviewed 11 May 2015

Hotel is located east, really east, near the UN. The walk to the subway at Grand Central is several blocks so be prepared for lots of walking. But it is straight down 42nd street to Times Square, impossible to get lost. Rooms were good size. Showers were amazing once you figured out all the options. Felt like I needed a...

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1Thank SDDots
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear SDDots, I want to thank you for the great review you have just sent in. Our location is always a popular choice by many travelers especially those in need in being in the Midtown area. We are conveniently located on 42nd st only 2 blocks from Grand Central and a 15 minute walk from Times Square. I have been...

Reviewed 10 May 2015 via mobile

Jose the door man was very friendly, helpful,and professional. He always went out of his way to answer questions and offer suggestions. His suggestions were always on target. Jose hrlped make our stay much more enjoyable.

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1Thank reibell
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear reibell, Jose was extremely happy to read how much you enjoyed your time with us and how he was able to leave a great impact on your stay. Our staff is filled with associates like Jose that go the extra mile to take care of our guests. We would love to have you back again soon. Best Regards, Paul...

Reviewed 9 May 2015 via mobile

We've stayed here 4-5 times, before and after Hilton acquired it. Our most recent visit is likely to be our last, since they turned off ventilation during the cold weather and our room smelled bad and was cold, since the thermostat had no effect.

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1Thank ArlingtonEddie
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Arlington Eddie, Your review of our property is most appreciated as we always are looking for ways to improve our service and our product. It seems the room you stayed in may have had some issues in it and we are currently investigating the HVAC unit to ensure it is in proper working condition. We would love to have...

State College, PA`
Reviewed 8 May 2015

I had stayed at this hotel previously and was headed to the Queens Midtown tunnel and needed cash for the toll. Although I was not scheduled to stay at the hotel that night, Jose let me park in front of the hotel and directed me to an ATM. Jose is awesome!

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1Thank igottago
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Igottago, Thank you for the great review of our hotel. Jose is a major asset to our property and we would love to have you stay with us soon. Best Wishes, Paul Schwartz

Reviewed 7 May 2015

The Hotel was very nice. Everyone was helpful and friendly. The price was right the location was okay. There was no restaurant but it was very comfortable. Room service was not always available for breakfast. I never tried for lunch or dinner.

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1Thank Rosemarie W
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Rosemarie W, I want to thank you for taking the time to share your experience with us. We are always looking for ways to improve the quality of our service and our product. We have a great team here on property and although we don't have a restaurant we have a new Herb N Kitchen. It is a more...

Glasgow
Reviewed 3 May 2015

We spent our short New York break here and it suited well. Just opposite the Chrysler Building and a few minutes walk from Grand Central Station. Just far enough away from Times Square which is in easy walking distance. Our room was of a good size, clean and comfortable. There was a TV, radio alarm, safe, hair dryer, iron and...

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2Thank Steve G
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Steve G, Thank you for the great review of our property. We were happy to see you enjoyed our location as we are centrally located in Manhattan on 42nd St. We would love for you to come back and stay with us again and even try some food from our brand new Herb N Kitchen. Best Wishes, Paul Schwartz

Sydney, Australia
Reviewed 3 May 2015

I've read most of the recent reviews here, and it's time to get real. This place is comfortable, fine, well located. The staff is friendly and when available helpful. However, this hotel is not to the standard of other Hilton properties. If it weren't for the toiletries, you wouldnt peg this as a Hilton. I would know, Ive already stayed...

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6Thank DownunderMick
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear DownUnderMick, I do thank you for sharing this review of our property as we always look for ways to improve our product and our service. We do carry the Hilton Flag and we may not be as big or flashy as most other Hiltons in NYC as we are more of a boutique style property. We are considered an...

Reviewed 1 May 2015

The room was extremely small and had a funny odor. I recognize that a lot of NYC hotels are small, but this had to be one of the top 3 smallest rooms I've ever stayed in. I could not sit at the desk because the distance from the desk to the bed barely fit the desk chair. Also, the breakfast...

Review collected in partnership with Hilton Hotels & Resorts
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4Thank 54toddh
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear 54toddh, Thank you for taking the time to share your feedback of our property. It appears the room that you received just was not up to our usual standards and have addressed the room specifically to get it back to where it needs to be for our guests. We do have many different room types and I would tell...

Austin, United States
Reviewed 30 April 2015

The hotel has been refurbished and is in a great location. However our ceiling repeatedly leaked in the bathroom, maintenance insisted over and over it was fixed, but it was not. They also informed us that the bathrooms above and below us were leaking

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Jeff G
Paul S, Manager at Hilton New York Grand Central, responded to this review

Dear Jeff G, Allow me to apologize for the poor stay you had with us recently. We exhausted all of our options in house to fix that room and have already called in a professional team to get the room back into working order. It was not a simple solution which could have been prevented and I am sorry that...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Formerly the Tudor Hotel, this Midtown historic boutique hotel was transformed and reopened in 2010 as the Hilton Manhattan East. 300 Guest Rooms and Suites located on East 42nd St. Walking distance to Grand Central, Midtown and the United Nations. As of January, 2017 it is now Hilton New York Grand Central. ... more   less 

Additional Information about Hilton New York Grand Central

Address: 304 East 42nd Street, New York City, NY 10017-5905
Region: United States > New York > New York City > Midtown , Manhattan , Murray Hill
Price Range: $267 - $545 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton New York Grand Central 4*
Number of rooms: 300
Reservation Options:
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Also Known As:
Hilton Manhattan East Hotel New York City
Tudor Hotel United Nations
Crowne Plaza United Nations
Tudor Hotel New York City
Hotel Style:
#141 Business Hotel in New York City
#179 Romantic Hotel in New York City
#192 Luxury Hotel in New York City
#216 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hilton New York Grand Central staff and other travellers.
30 questions
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Springfield, Missouri
3 months ago
New York City, New York
5 months ago
5 months ago
Denver, Colorado
4 months ago

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Questions? Get answers from Hilton New York Grand Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The elevators are very quick here so don't worry about staying on a high floor. Also this is in a VERY quiet location for New York City.”
CarolinaOtter, 17 Apr 2017 | Read review
“just try not to go to this hotel. I believe, that Hilton will remove soon its affiliation for this place”
stanaw2016, 4 Apr 2017 | Read review
“Ask for the King Spa Room and remember to always Tip”
WeshouldTravel, 19 Mar 2017 | Read review
“Choose a higher floor so you get a better view”
rs1126, 13 Mar 2017 | Read review
“I saw no good rooms.”
  • Suite bar area no refrigerator!
  • suite sitting area looking toward scarred desk
  • blank wall by sitting area where a picture was removed hardware lett
  • King bed swallowing room
  • Tiny sink area in bath
  • Suite closet in bed room with safe door that would not stay closed
  • sofa in sitting area
  • toilet, bidet, tub from sink
A7454RMjamesc, 12 Mar 2017 | Read review
5 of 5