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Hilton New York Grand Central

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2,263 Reviews from our TripAdvisor Community

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Showing 1,967: English reviews
Sydney, Australia
Reviewed 3 May 2015

I've read most of the recent reviews here, and it's time to get real. This place is comfortable, fine, well located. The staff is friendly and when available helpful. However, this hotel is not to the standard of other Hilton properties. If it weren't for the toiletries, you wouldnt peg this as a Hilton. I would know, Ive already stayed...

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6Thank DownunderMick
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear DownUnderMick, I do thank you for sharing this review of our property as we always look for ways to improve our product and our service. We do carry the Hilton Flag and we may not be as big or flashy as most other Hiltons in NYC as we are more of a boutique style property. We are considered an...

Reviewed 1 May 2015

The room was extremely small and had a funny odor. I recognize that a lot of NYC hotels are small, but this had to be one of the top 3 smallest rooms I've ever stayed in. I could not sit at the desk because the distance from the desk to the bed barely fit the desk chair. Also, the breakfast...

Review collected in partnership with Hilton Hotels & Resorts
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4Thank 54toddh
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear 54toddh, Thank you for taking the time to share your feedback of our property. It appears the room that you received just was not up to our usual standards and have addressed the room specifically to get it back to where it needs to be for our guests. We do have many different room types and I would tell...

Austin, United States
Reviewed 30 April 2015

The hotel has been refurbished and is in a great location. However our ceiling repeatedly leaked in the bathroom, maintenance insisted over and over it was fixed, but it was not. They also informed us that the bathrooms above and below us were leaking

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Jeff G
Paul S, Manager at Hilton New York Grand Central, responded to this review

Dear Jeff G, Allow me to apologize for the poor stay you had with us recently. We exhausted all of our options in house to fix that room and have already called in a professional team to get the room back into working order. It was not a simple solution which could have been prevented and I am sorry that...

Reviewed 28 April 2015

My daughter and I stayed at Hilton in Manhattan (East) for two nights to celebrate her 13th birthday. The Hilton Manhattan East is in a great location, just a few blocks from Grand Central Station and walking distance or a short taxi fare to Times Square. The bathroom is equipped wih an impressive shower system and a jacuzi tub. I...

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3Thank melvinat2015
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Melvinat2015, First let me thank you for choosing to stay at our property and second thank you for sharing your review with the TripAdvisor community. I was extremely pleased to read you had such a good stay and that your daughters birthday went well. We have an excellent location which is always a major selling point for our property....

Houston, Texas
Reviewed 25 April 2015

We stayed here for a few nights in March and loved it. The rooms are small but very nicely done and laid out. The shower was a work, it has instructions but once you figured it out it was actually a very nice shower. For NYC it was great for the price we paid. You can walk to Grand Central...

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1Thank Kennidi
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Kennidi, I want to thank you for taking the time to review our property. We are an older property and are also recognized as an Historic Hotel of America which leads to some of our room features to be a bit dated compared to more modern hotels. We do however still offer a great experience with an amazing staff....

Reviewed 24 April 2015 via mobile

We got a great room, Room 1911. View of Harlem River. Cynthia made sure everything was perfect. Four fixture bath with bidet and Jacuzzi tub. Sitting area, desk and king size bed to get lost in. Only 2 blocks to Grand Central Station on 42nd St. Doormen are all superb, able to flag cabs at a moment's notice. About $40...

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2Thank Lori R
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Lori R, Thank you for taking the time to send in a review of our hotel. We all loved reading how much you enjoyed your time with us. Room 1911 is a gem of a room and I'm happy to see you enjoyed our excellent location. Our short walk to Grand Central is a major selling point for our...

Glen Arm, Maryland
Reviewed 24 April 2015

As a frequent traveler to NYC, I usually stay in this hotel. The rooms are the usual size for this city. The breakfast there is a great buffet and the free-flowing coffee is the best! Ahmed and Pablo are always there to start the day right. Dennis at the front door is ready to help with a taxi or luggage....

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3Thank hatteca
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Hatteca, Thank you for you kind words about our property. We have a great team here and Dennis and Pablo are perfect examples of why our hotel is one of the best in the city. They always go the extra mile to take care of our guests. We would love to have you back in the future. Best Regards,...

Madison, Wisconsin
Reviewed 22 April 2015

This is a typical hotel in the city - smaller than average rooms, narrow hallways and small elevators. The location is great, and the staff was great. I just find it shocking that full service Hilton hotels have that horrible Herb N'Kitchen as the only option for food. I ended up ordering in, because the food at the Herb N'Kitchen...

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2Thank WJ2011
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear WJ2011, I appreciate you taking the time to share your feedback of our property. I am sorry to read that you did not enjoy our new Herb N Kitchen. We have gotten rave reviews about it but I can only say it is not for everyone. We still offer it each day from 6AM to 11AM with a variety...

Plano, Texas
Reviewed 21 April 2015

I travel to NYC very infrequently and consider it somewhat intimidating. Last week I arrived at the Hilton Manhattan East only to find out that my work partner failed to make a reservation for me. I was very concerned having just flown into town and knowing little about big, scary NYC. However the Hilton employee at the desk, Cynthia, was...

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1Thank Dave E
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Dave E, I want to personally thank you for the great review you shared of our property. Cynthia is a great asset to our team and she works extremely hard to ensure all of our guests are taken care of. We would love to have you back with us again soon. Best Wishes Paul Schwartz

Boston
Reviewed 20 April 2015

We met friends in NYC for a weekend of Broadway shows and sightseeing. Very convenient location, especially since we arrived at Grand Central Station by train from Connecticut. Easy walk to Broadway and subway connections to uptown and mid-town. Easy walk to Rockefeller Center, etc. Hotel room rate was great, but everything else at hotel was a little overpriced, especially...

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2Thank Steven K
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Steven K, Thank you for the great review of our property. We were very happy to see you enjoyed your time with us and loved our location. We are only 2 short blocks from Grand Central and easily accessible to all of Midtown. We would love to have you back again with us. Best Regards, Paul Schwartz

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Formerly the Tudor Hotel, this Midtown historic boutique hotel was transformed and reopened in 2010 as the Hilton Midtown East. 300 Guest Rooms and Suites located on East 42nd St. Walking distance to Grand Central, Midtown and the United Nations. ... more   less 

Additional Information about Hilton New York Grand Central

Address: 304 East 42nd Street, New York City, NY 10017-5905
Region: United States > New York > New York City > Midtown , Manhattan , Murray Hill
Price Range: $187 - $518 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton New York Grand Central 4*
Number of rooms: 300
Reservation Options:
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Also Known As:
Hilton Manhattan East Hotel New York City
Tudor Hotel United Nations
Crowne Plaza United Nations
Tudor Hotel New York City
Hotel Style:
#142 Business Hotel in New York City
#180 Romantic Hotel in New York City
#190 Luxury Hotel in New York City
#217 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hilton New York Grand Central staff and other travellers.
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Springfield, Missouri
1 month ago
New York City, New York
3 months ago
3 months ago
Denver, Colorado
2 months ago

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Questions? Get answers from Hilton New York Grand Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room with a view”
 of 5 bubbles BikiranR, 19 Feb 2017 | Read review
“'14' rooms appear to have disability access but no view at all- they face a wall.”
 of 5 bubbles ClaireW262, 18 Feb 2017 | Read review
“High and towards the back.”
 of 5 bubbles 245runef, 29 Jan 2017 | Read review
“Not sure as it is the first time I've stayed here but the room I had was good so was happy with it.”
 of 5 bubbles Karen_SB6344FF, 26 Jan 2017 | Read review
“Call when or begore you book.”
 of 5 bubbles Janis99, 17 Jan 2017 | Read review
5 of 5