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Hotel Riu Plaza New York Times Square

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305 W 46th St, New York City, NY 10036-3810
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (1026)
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Plaza New York Times Square
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#118 of 513 hotels in New York City
Location
Cleanliness
Service
Value
Travellers' Choice
The Hotel Riu Plaza New York Times Square is located in the heart of Manhattan, in the renowned "Restaurant Row", surrounded by Broadway's most famous theaters, and a few steps from the iconic Times Square, known throughout the world as the symbol of New York. John F. Kennedy International Airport (JFK) is approx. 26 km away. This hotel is ideal for both leisure and business travel. The 647 modern designed, elegant decorated rooms with free Wi-Fi offer maximum comfort, and in our 4 stylish and modern conference rooms you can successfully organize your events and meetings. We also offer our guests a buffet restaurant, a bar with hot and cold drinks, a Grab & Go kiosk and a fully equipped 24h gym.
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Room & Suite (1,026)1,026
Full view
Property amenities
Parking
Free internet
Fitness Centre with Gym / Workout Room
Free breakfast
Car hire
Business Centre with Internet Access
Conference facilities
24-hour security
Wifi
Paid wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Special diet menus
Taxi service
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Telephone
VIP room facilities
Refrigerator
Flatscreen TV
Bottled water
Laptop safe
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
English, French, Spanish
Hotel links
Special Price:Book now with 10% off!

Location

Full view
100Great for walkers
Grade: 100 out of 100
643Restaurantswithin 0.5 km
246Attractionswithin 0.5 km
4,696Reviews509Q+A100Room tips
Traveller rating
  • 2,520
  • 1,502
  • 369
  • 151
  • 154
Time of year
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Popular mentions
Veronica T wrote a review 12 Apr
Monterrey, Mexico2 contributions3 helpful votes
Good location and decent room. They claim that due to COVID, they will not clean the room every dat but we stayed for 4 nights and our room was only cleaned on the first night. They offer free breakfast but they closed the service before the limit time even though we were making a line for more than 30 minutes. I read decent reviews before staying there so I was surprise of our bad experience. My recommendation, go to ANY other hotel, not the RIU Plaza Times Square.
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Date of stay: April 2021
Value
Service
Sleep Quality
Room Tip: Just don't stay there, you will have a bad experience.
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3 Helpful votes
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Plaza New York Times Square
Responded today
Dear vtapial, Thank you very much for choosing us and for sharing your review about your recent stay. We are really glad to read your nice comments about the hotel´s great location and your room´s commodity however we are sorry the service was not to your satisfaction. Please note that the current lack or reduction of certain services is because of our strict anti-covid-19 protocols, which has been implemented to safeguard our guests and employees. Your feedback is greatly appreciated, and we truly hope to have the pleasure of welcoming you back again soon. Greetings, Hotel Riu Plaza New York Online Reputation Manager
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El crítico culinario wrote a review 5 Apr
New York4 contributions1 helpful vote
To begin with, I would like to talk about the location, a highlight since it is practically next to Times Square. From the room you could see part of Manhattan, even if they place you like me in a room with moderate height it can give you a lot of impression. Apart from this wonderful hotel many excursions begin to visit the Big Apple. The morning breakfast is excellent, the variety of food is endless! It is the turn to talk about the rooms. They are the perfect size and have great views. The service is very good, very friendly and very attentive. I highly recommend this hotel as value for money is quite good.
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Date of stay: May 2020
Rooms
Location
Service
1 Helpful vote
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NYtrip wrote a review 4 Apr
1 contribution2 helpful votes
Upon entering the hotel room, it was clear that it was not cleaned very well previously. The bedsheets were clearly not washed - we were shocked and disgusted to find small hairs dispersed across the sheets. There was also hair and other small dirt and debris found on the hotel room floor and in the bathroom. A layer of dust was found on top of the headboard. The lack of cleanliness was especially concerning considering the fact that a pandemic is plaguing the nation currently. Overall, it felt very uncomfortable and unclean which made it hard to relax and sleep well inside the room. We simply asked for a new bed set to replace ourselves, and did not take further action assuming that housekeeping would clean our room the next day of our stay. When we came back to the room the next night, we were disappointed to see that housekeeping had never arrived. When calling the front desk, the receiver seemed disorganized about the situation. After waiting for more than half-an-hour, we decided to simply just ask for replacement towels to be sent to our room as it seemed like housekeeping would not be arriving that evening. Finally, there was also a leak in our shower which led to water spilling out of the bathroom and forming a big puddle in the entrance area. After the trip, I wrote an email to complain to the Corporate office which refused to take any action and suggested that I reached out to the travel agency that booked my trip instead. That was totally outrageous. The travel agency did their job booking the room but they obviously could not be held responsible for how the hotel was run. I would definitely not recommend staying at a place like this where customers' complaints are totally disregarded.
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Date of stay: March 2021
Cleanliness
Service
Sleep Quality
2 Helpful votes
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Plaza New York Times Square
Responded 1 week ago
Dear Guest, Thank you for staying at our hotel and your comments. It is certainly disappointing your stay was not satisfactory. Please be assured, this is not the type of service our hotel is known for, and we extend our sincerest apologies for the cleaning deficiencies in your room. Your satisfaction is very important to us, and for this reason, we will gladly share your feedback with the appropriate individuals for a proper follow up. We assure you this normally does not happen. It is our hope you give us a chance to surpass your expectations in the future. Respectfully, Hotel Riu Plaza New York Times Square Online Reputation Manager
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paddy wrote a review 2 Apr
Mumbai, India15 contributions22 helpful votes
Very good property around Times Square and diamond district.also very good restaurants around walking distance. Well maintained property with following all covid guidelines.Times Square is walking distance from hotel
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Date of stay: March 2021Trip type: Travelled on business
3 Helpful votes
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MaloneF. wrote a review Mar 2021
New York59 contributions24 helpful votes
+1
Great location and experience. One of the stuff members a lady was a little mean when I asked if they had toothpaste and she said no. Other than that everything was great.I love the breakfast an everything was just high class...
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Date of stay: July 2020
3 Helpful votes
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PRICE RANGE
USD 232 - USD 464 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTimes Square / Midtown West / Hell's Kitchen / Manhattan
NUMBER OF ROOMS
647
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Frequently Asked Questions about Hotel Riu Plaza New York Times Square
Which popular attractions are close to Hotel Riu Plaza New York Times Square?
Nearby attractions include Broadway (0.3 km), Times Square (0.3 km), and Wicked (0.4 km).
What are some of the property amenities at Hotel Riu Plaza New York Times Square?
Some of the more popular amenities offered include free breakfast, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Riu Plaza New York Times Square?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Riu Plaza New York Times Square?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Plaza New York Times Square?
Yes, parking is available to guests.
What are some restaurants close to Hotel Riu Plaza New York Times Square?
Conveniently located restaurants include Obao, Frisson Espresso, and Los Tacos No. 1.
Are there opportunities to exercise at Hotel Riu Plaza New York Times Square?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hotel Riu Plaza New York Times Square?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Riu Plaza New York Times Square offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Riu Plaza New York Times Square?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Hotel Riu Plaza New York Times Square?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.8 km), World Trade Center Memorial Foundation (5.8 km), and Hamilton Park (2.7 km).