Hotel was wonderful from when we checked in to when we checked out. Reception staff are attentive along with the guys who are by the lifts and who deal with your baggage. Rooms are a good size, with good views over New York. Our room looked out to the front of the hotel with the H&M building directly in front of us. Beds are comfy. Have safe for personal effects. Shower/Batheroom was a good size and cleaned to a high standard. Hotel does has the facility to each breakfast and was priced at $24 each. We did not eat here as there are plenty of wonderful places to eat right on your doorstep. Hotel was in a good location - basically we turned right out of the hotel and boom your are in Times Sq by the red TKTS steps. Me and my friend felt totally safe here - it was a girls belated 50th trip which we should have taken in 2020 and did have some concerns on safety but totally felt safe. To get onto your floor, your key is required to work the lift to access your floor. It was great that the area and lobby was manned. There's a coffee shop on the ground floor to purchase coffees/teas, juices along with small snacks, fruit, sandwiches, salads if you are hungry and need to something to till you decide on where you are going to eat in the Big Apple. Would definitely stay here again as the location was perfect and the hotel was super comfortable.…
I picked this hotel because it was comparatively inexpensive and its location in the heart of the Theater District. I was very impressed by how helpful the front desk was, the cleanliness of the room, the decor, and the incredible breakfast buffet. It is about 15 short blocks to Central Park for anyone looking for a pleasant run or walk. In addition, it is just a block or two from Schmackery's Cookies (yum!).
I stay in the city ever summer for a workshop and decided on the Riu this year. I've stayed at other Riu hotels in the Caribbean and enjoyed my stay. I was not impressed with this hotel at all. It was definitely way too expensive and you can find hotels just as good with a better price. The room was small but clean. The breakfast that was included was awful and there was always a line. It is in an excellent location for theater and restaurant row but there are others that are better.
We have stayed at this hotel several times before. This time was the absolute best! The location is perfect for theater and great restaurants on Restaurant Row. The lobby has to be the cleanest in NYC. The staff are friendly, helpful and very professional. There is a great bar, as well as a coffee shop near the lobby. The breakfast buffet is enormous, and lines move quickly. Fruit, yogurt, several types of eggs, tons of bread options, croissants, bagels, smoked salmon, cheeses, ham, salad items, cereal, oatmeal, bacon, sausage, waffles, juices, coffee, tea, cafe au lait, espresso. You will not find a larger hotel breakfast included with your reservation anywhere. The rooms are extremely comfortable, bright and clean. The beds are so comfortable, and the bathrooms have very modern showers, plenty of towels, makeup mirrors and lots of space in the sink area. The elevators are very efficient too. Housekeeping is also absolutely wonderful. There is also excellent security at this hotel. We can't wait to stay here again!…
Amazing hotel. Exceptional staff. Nothing is too much trouble. Rooms are clean and food is excellent. Worth every penny. Close to subway and lots of attractions. Found the beds very comfortable and you need a card to access the lift so the building is very secure. Would definitely come here again.
I stayed at this hotel a few days ago in august 2022. It was very clean and service was great. There are resort fees that need to be paid daily. Overall it was a good stay. The rooms are very small. But they did advertise that when I booked it. Great location in Times Square.
We stayed here for 5 nights on a family visit to NYC and found it very comfortable and convenient. The bedroom was ample with a fridge, free safe, aircon, USB charging ports etc. Bathroom was fine with a great shower. Breakfast had great variety but was busy. Go early if you can. Didn’t have any other meals there. Hotel bar was great and a good end to an evening with a Moscow Mule before bed!! Would use this hotel again and would recommend.
A very special thanks to all the staff of this amazing hotel in Times Square, we spent there 10 days on our honeymoon.Room with a magnificent view on skyline, super clean and comfortable. Food amazing. A pro staff. What are you waiting for??? Thank you guys, you made our stay amazing!
Very very good position, 5 mins to Times Square by walk. People at the reception and at the restaurant were very kind; they'll try to do as best as possible for any question. For example: do you need a taxy? Ask for it at the reception. Breakfast is international type with a lot of things; there are a lot of tables too and the service is very organised!
We recently spent our 4th July weekend trip in NYC. It was my wife’s third time staying here and my first.. The rooms are spotless, well maintained and bathroom clean. We were kindly upgraded to a room on the 27th floor, the views of Manhattan were great and we watched the fireworks over the Hudson from a large window in the foyer of 27th floor. As previous reviewers have stated, the breakfasts are superb, so much to choose from. The location from Times Square is excellent, you wouldn’t realise the lights and noise of TS are so close . The subway is also a short walk from the hotel.The only minor detail is the lack of tea/ coffee facilities in the room but that seem to be common in NYC hotels.