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Empire Hotel

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5,332 Reviews from our TripAdvisor Community

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Showing 4,766: English reviews
Reviewed 10 October 2015 via mobile

Massively hugely disappointed - we moved out after one night. There was a cockroach in the bathroom, the bathroom door locked shut at 6am (this was obviously a reoccurring problem as when we called reception they advised us to use a coin to turn the lock) the paintwork was very shabby and they charge you for literally everything

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Helpful?
3Thank Kit F
CarlosOrihuela, Manager at Empire Hotel, responded to this review

Dear Kit F, I am very sorry to learn about your stay was so disappointing. Please send me your booking details so I can look into this further. Regards, Carlos Orihuela Assistant General Manager corihuela@empirehotelnyc.com

New York City, New York
Reviewed 10 October 2015

Lifts/elevators weren't working on and off during our stay. Rooms are small and dirty- filthy windows. Rude staff. Thinks it is fancy but this is no Four Seasons, more like a Hilton at inflated prices. Heard security roaming the corridors at 3am some nights breaking up fights. Do not book if you are a family or like to sleep in...

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Helpful?
1Thank E W
CarlosOrihuela, Manager at Empire Hotel, responded to this review

Dear E W, I am very sorry to learn about your stay was so disappointing. Please send me your booking details so I can look into this further. Regards, Carlos Orihuela Assistant General Manager corihuela@empirehotelnyc.com

Coventry, United Kingdom
Reviewed 8 October 2015

Firstly, I had high hopes for this hotel after reading others reviews and that it was a "5 star" hotel. Unfortunately it didn't live up to or anywhere near our expectations. Although the lobby and bar area's are nice and clean we were really disappointed with the rooms. The first room we were in was tiny (one of the smallest...

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Helpful?
1Thank Chris H
CarlosOrihuela, Manager at Empire Hotel, responded to this review

Dear Chris H, I am very sorry to learn about your disappointment during your most recent stay with us. I will address these issues with our ownership and discuss viable options for future guests. Please let me know if I can be of further assistance, Regards, Carlos Orihuela Assistant General Manager corihuela@empirehotelnyc.com

Edmonton, Canada
Reviewed 8 October 2015

The decor of this hotel harkens back to a gilded era, it is dramatic and glamourous. Staff are excellent all around. Concierge very helpful and will book you tickets to whatever you like. Doormen likewise very polite and friendly, always willing to help and were especially speedy and adept at hailing cabs. Bar serves excellent cocktails. We did not make...

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Helpful?
1Thank CateAngharad
CarlosOrihuela, Manager at Empire Hotel, responded to this review

Dear CateAngharad, Thank you very much for your most recent stay and for a wonderful and detailed review. Please let me know if I can be of further assistance. Thank you, Carlos Orihuela Assistant General Manager corihuela@empirehotelnyc.com

Lisbon, Portugal
Reviewed 7 October 2015

Hotel staff was professional and provided good service. Chris, the concierge was excellent and quite good at following up with details. The location is central to being near Central Park and the Upper West Side. My room was relaxing, though it was a bit worn and in need of freshening up. But this wasn't an overall negative. WIFI was ok...

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Helpful?
1Thank A M
CarlosOrihuela, Manager at Empire Hotel, responded to this review

Dear A M, Thank you very much for your most recent stay and for a wonderful review. I am very sorry that you encountered issues with the Wi-FI. Please let me know if I can be of further assistance. Thank you, Carlos Orihuela Assistant General Manager corihuela@empirehotelnyc.com

Rockville, Maryland
Reviewed 6 October 2015

Sort of like the airlines....they ding you for everything. Bottled water $8 says it all. Small room but adequate unless you want to swing a cat. Breakfast buffet came to about $30/person. No free wifi.

Review collected in partnership with this hotel
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Helpful?
Thank jayh862
CarlosOrihuela, Manager at Empire Hotel, responded to this review

Dear jayh862, I am very sorry to learn about your most recent experience in our Hotel. Please be so kind to send me your booking details so I can look into this further. Regards, Carlos Orihuela Assistant General Manager corihuela@empirehotelnyc.com

East Greenbush
Reviewed 6 October 2015

I was told the hotel has a policy to not turn on the heat until November 1st. Our visit was the first weekend of October when it was rainy, windy and cold (50 degrees) so the room was uncomfortably cold. In addition, the window was not a secure fit so the wind whistled through the window all the night. I...

Review collected in partnership with this hotel
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Helpful?
2Thank D2525IBwilliamm
CarlosOrihuela, Manager at Empire Hotel, responded to this review

Dear D2525IBwilliamm, I am very sorry to learn about your most recent experience in our Hotel. The boiler issued has been updated and we have full heat in our building. Please let me know if I can be of further assistance. Thank you, Carlos Orihuela Assistant General Manager corihuela@empirehotelnyc.com

Reviewed 5 October 2015 via mobile

Excellent location, you have everything you need close by. Rooms are not big, but have a reasonable size, with nice decor and clean. Service is good and they are willing to help with what you need. They accept incoming mailing prior to arrival, but with cost. Good overall experience, will be back!

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Helpful?
Thank Patricia F
CarlosOrihuela, Manager at Empire Hotel, responded to this review

Dear Patricia F, Thank you very much for your most recent stay with us and for a wonderful review. Please let me know if I can be of further assistance. Thank you, Carlos Orihuela Assistant General Manager corihuela@empirehotelnyc.com

Tulsa, Oklahoma
Reviewed 5 October 2015

Loved the location of this hotel. The lobby is pretty, the rooms were small but doable and very typical for new york city. Oveall the staff was incredibly unfriendly. The only exception was the bellman on our last day who assisted with our bags and getting a taxi. Front door, desk clerks, and bar servers all need customer service training.

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Helpful?
Thank 918mimi
CarlosOrihuela, Manager at Empire Hotel, responded to this review

Dear 918mimi, I am very sorry to learn about your disappointment with our staff during your most recent stay with us. Please send me your booking details so I can take a look at your reservation. Please let me know if I can be of further assistance, Regards, Carlos Orihuela Assistant General Manager corihuela@empirehotelnyc.com

London, United Kingdom
Reviewed 4 October 2015

great stay here at the empire. staff very friendly and made you feel welcome. the room was very clean and modern looking. the food was fantastic. the hotel is in a great location, with the Lincoln centre just opposite. glad i stayed this hotel.

Review collected in partnership with this hotel
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Helpful?
Thank K5481DMj
CarlosOrihuela, Manager at Empire Hotel, responded to this review

Dear K5481DMj, Thank you very much for your most recent stay and for a wonderful review. Please let me know if I can be of further assistance. Thank you, Carlos Orihuela Assistant General Manager corihuela@empirehotelnyc.com

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Staying in Upper West Side

Neighbourhood Profile
Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theatre performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Ed's Chowder House
Ed's Chowder House
Cuisines: American, Seafood, Soups
The Empire Hotel Rooftop
The Empire Hotel Rooftop
Cuisines: Bar, American
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. ... more   less 

Additional Information about Empire Hotel

Address: 44 West 63rd Street, New York City, NY 10023
Region: United States > New York > New York City > Upper West Side , Manhattan
Price Range: $153 - $547 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Empire Hotel 4*
Number of rooms: 426
Reservation Options:
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Hotel Style:
#195 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Empire Hotel staff and other travellers.
86 questions
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Questions? Get answers from Empire Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Yes, there is some street noise and even heater noise. Bring earplugs if you are sensitive.”
 of 5 bubbles 307MartyD, 17 Jan 2017 | Read review
“I prefer a room that faces the street, not inside. I prefer two beds to a King size to have more space in the standard room.”
 of 5 bubbles inesf477, 16 Jan 2017 | Read review
“8th floor was good. Ask for a King size bed.”
 of 5 bubbles 251jf, 15 Jan 2017 | Read review
“On trend decor and great branding, good views”
 of 5 bubbles nicholass976, 12 Jan 2017 | Read review
“Go as high as possible, the traffic noice level is high 24 hours a day”
 of 5 bubbles Gary00530, 11 Jan 2017 | Read review
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