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Empire Hotel

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5,679 Reviews from our TripAdvisor Community

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Showing 5,081: English reviews
Philadelphia, Pennsylvania
Reviewed 22 July 2016

As soon as you arrive, ask for Pasquale. he will make your stay perfect if he can... The Empire Hotel is directly across the street from Lincoln Center. The rooftop looks out at the Chagalls hanging in the Opera House lobby! Central Park& Riverside Park are a few minutes away by foot, and you are basically on Broadway, so bus,...

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Helpful?
Thank kerrykbk917
Management response:

Dear kerrykbk917 Thank you for taking the time to write us a 5 Star review! We're very happy to hear that our perfect location, the many restaurant in the area and our dedicated staff helped make your stay such an enjoyable one. And, yes, Pasquale is one of out best team members, a real Trip Advisor star! We hope to...

Varese
Reviewed 21 July 2016

We had problems with our reservation due to a misunderstanding and at the check in reception the manager Pasquale was very helpful and efficient and solved our issue quickly and he was really accountable

Review collected in partnership with this hotel
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Helpful?
Thank federicamT2932ID
Management response:

Dear federicamT2932ID, Thank you for your 4 star review and for commending Pasquale. He is one of our best, most dedicated customer service professionals. We hope to see you again soon!

Market Harborough, United Kingdom
Reviewed 20 July 2016

Why did I book this hotel? Reviews were pretty good and best of all it has a pool on the roof. As we were in NYC for over a week a couple of days by the pool would be great. The pool as it turned out is tiny and was at the time absolutely freezing. So in short did not...

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Helpful?
Thank karkulture
Management response:

Dear karkulture, Thank you very much for the detailed feedback about your recent stay with us. Please accept our sincere apologies that there were some disappointments. They will be shared with the hotel operations team, as we are always looking to enhance overall guest experience. We do appreciate for the positive feedback about our staff! We are very proud of...

Newcastle upon Tyne, United Kingdom
Reviewed 20 July 2016

We stayed here with our children last Summer (9 & 6 years at the time) and on entering the fabulous reception area, we worried it was just a bit too glamorous and grown up for families - we were wrong! Whilst it was obviously a boutique style hotel, the staff went out of their way to make us feel welcome...

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Helpful?
Thank leighgeddes
Management response:

Dear leighgeddes Thank you for such a great 5 star review! We're very happy to hear that you and your family had an enjoyable stay and that our team was welcoming and helpful. I will happily pass on your positive feedback to our dedicated staff. We hope to see you again!

Manchester, United Kingdom
Reviewed 19 July 2016

Great location near Central Park and right next to subway station. Lots of restaurants within few minutes walk - good to escape back to after a busy day sight-seeing. Friendly helpful staff - prices for room service - mini bar steep but starbuck's and convenience store/ pharmacy next door so easy to stock up. Would definitely recommend it

Review collected in partnership with this hotel
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Helpful?
Thank Jandk224
Management response:

Dear Jandk224, Thank you for taking the time to write us a 4 Star review and recommendation! We're very happy to hear that our perfect location and dedicated staff helped make your stay an enjoyable one. We hope to see you again soon!

Wigan, England, United Kingdom
Reviewed 19 July 2016

Nice hotel in a great location. A little noisy at night even on the 7th floor. Reception staff and door staff excellent. Bar staff a little blunt. Has a great top floor pool deck but out of the 4 nights there it was used for private functions in the evenings even being completely closed on one night. Wifi was only...

Review collected in partnership with this hotel
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Thank Kathryn J
Management response:

Dear Kathryn J, Thank you for taking the time write us a review in regards to your recent stay. We're very happy to hear that our team members provided pleasant service! We hope to see you soon!

Reviewed 18 July 2016

My husband and I went on our honeymoon in June at this hotel. I spoke with Kevin Kim via email prior to our stay and he was very pleasant in helping us. we were upgraded to a beautiful room with amazing views. and also upon arrival we have wine and chocolate covered strawberries brought to our room. The hotel went...

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Helpful?
Thank Laura F
Management response:

Dear Laura F, Thank you for taking the time to write us such a great 5 star review! We're very happy to hear that you had an enjoyable stay and that our team was able to help you celebrate your honeymoon. Above and beyond is what we strive for! I will happily pass on your positive feedback to our dedicated...

London, United Kingdom
Reviewed 18 July 2016 via mobile

Ok, so good location. Not very far from.central park (10 min walk), Broadway (20 blocks away) we get that. Good location. Hotel itself is well laid out. Good lobby. Not much pressure on selling drinks to customers. Only place for free Wi-Fi is lobby and the pool bar on the 11th floor. The rest, strangely is chargeable for per device!...

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Helpful?
Thank mrshazz
Management response:

Dear mrshazz, Thank you for taking the time to write us a detailed and valuable review. We are always analyzing guest feedback in order to enhance hotel amenities. We hope to see you again soon.

Reviewed 17 July 2016 via mobile

This was a nice hotel and very conveniently located. It was not a huge room, but I guess that is pretty normal for New York City. It is a little bit older hotel, but everything seemed to be nice and clean. The only thing that I did not like was that you could not put anything in the refrigerator because...

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Thank Brandon M
Management response:

Dear Brandon M Thank you for taking the time to write us a 4 Star review! We're very happy to hear that you had a enjoyable stay and that our perfect location was convenient for you. And we hope to see you again soon!

Newcastle upon Tyne, United Kingdom
Reviewed 16 July 2016

OK, this depends what you expect out of a hotel. Firstly, when you arrive after travelling some distance (from the UK) at a hotel, and your room isn't ready and they don't know when it will be ready (fair enough, we've only had the room booked for some time) and you are told you will have to wait. OK, that's...

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Helpful?
Thank Smatty1973
Management response:

Dear Smatty1973, First & foremost, I thank you very much for the detailed feedback about your recent stay with us. We take notes about staff and rooms seriously. Please accept our sincere apologies as that your check in was not more welcoming. We will be sure to share your review with the hotel operations team. Please contact me directly for...

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Staying in Upper West Side

Neighbourhood Profile
Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theatre performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Free Internet
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Ed's Chowder House
Ed's Chowder House
Cuisines: American, Seafood, Soups
The Empire Hotel Rooftop
The Empire Hotel Rooftop
Cuisines: Bar, American
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. ... more   less 

Additional Information about Empire Hotel

Address: 44 West 63rd Street, New York City, NY 10023-7029
Region: United States > New York > New York City > Upper West Side , Manhattan
Price Range: $283 - $568 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Empire Hotel 4*
Number of rooms: 426
Reservation Options:
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Hotel Style:
#195 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Empire Hotel staff and other travellers.
98 questions
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Questions? Get answers from Empire Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room with a view of Lincoln Center if you can!”
  • A minor detail, but these drawers wouldn't stay closed. The dresser needs to be level.
ScarboroughFoodie, 22 Apr 2017 | Read review
“choose a different hotel”
HelpfulGuide1111, 17 Apr 2017 | Read review
“All rooms are in good locations”
firstmatelynn, 17 Apr 2017 | Read review
“The higher floors further from street would be quietest, but noise not a major issue for New York.”
SuED44, 14 Apr 2017 | Read review
“Eighth floor still has lots of outside noise, but an excellent view.”
325jackieb, 7 Apr 2017 | Read review
5 of 5